Beware! No Elevator - worse place to stay!
Posted Apr 19, 2016 on Hotels
We booked this place solely based on reviews because it was our first time in Rome. Here are pros and cons.Cons:no Elevator for first 2 floors so you will have to haul your luggage up and down by stairs. Our fridge was broken so everything in it was hot and warm. Linda at the front desk said it will not be replaced until next morning but we check out the next day, so it didn't help at all. Our TV was not working and the remote they gave us was sticky from the back and some buttons. Linda came in to switch the TV to HDMI setting and it worked then. The Bathroom sink was clogged so the water will not go down the drain. When we reported to Linda, she asked whether it was like that when we entered? I was confused by this question because why would I clog the sink and then ask them to come fix it? They fixed it by taking out the sinkhole cover and placed it next to the faucet. We were disturbed the front desk person 3x during our one night stay and they didn't take care of issues professionally. When we asked to speak to the manager, we were told that he is out of the country and will not be there so we can't escalate the issues. Also, they refused to give us any other room because they were fully booked. Pros: the location is great! We DON'T recommend this hotel at all. we visited 5 countries on our trip and this was by far the WORSE hotel for our stay. we spent about $170 a night to stay here. I wish we can get our money back for all the trouble they put us through.