very confusable the total price
Posted Dec 17, 2015 on Hotels
First, the owner was late 40 minutes of the first appointment even I have already replied their e-mail request of arrivature meeting, and I was late my business appointment because of this. Second, they added an additional price. Even they "wrote" on the explanation text as "resort fee" even they don't have any "resort" like a pool, beach or garden etc., it is very confusable and the total price is not reflected to the Rewards. In addition, it is not refundable after the booking even I am not agreed this "resort fee". I believe it is a FAKE using of Hotels.com. However the room was very clean even situated in semi-underground, including a private shower room. They did everyday bed making and changing towels. The hostess is very kindful even I didn't take breakfast. It situated at a good ans safe zone, near a metro station only ten minutes from Termini central station. This is good quality comparing the total price including this resort fee even it is more expensive than the price which indicated. If the owner didn't late and the price is correctly indicated to the total price, they got my 4 stars. BUT I have needed a cheap staying for my business, and I found this hotel sorting cheper prices. THEY SHOULD INCLUDE THEIR "RESORT FEE" TO THE TOTAL PRICE, specially to benefit totally 10% reflected to the Hotels.com Rewards. AND THE OWNER SHOULD NOT BE LATED TO THE APPOINTMENT.