Reception

Reviews of Family House

1 out of 5
Family House
Via Bixio 72, Rome, RM

Reviews

6.4
Rating 10 - Excellent. 23 out of 213 reviews" "
Rating 8 - Good. 63 out of 213 reviews" "
Rating 6 - Okay. 77 out of 213 reviews" "
Rating 4 - Poor. 30 out of 213 reviews" "
Rating 2 - Terrible. 20 out of 213 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

5.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was basic but nice. We were on the top floor and there is no lift which was a downside. Staff were friendly
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Nice location, within a couple of blocks of a metro station and 15 min. walk to the Termini (main train) terminal. Convenient 1.5 block walk to the grocery store and 2 block walk to a few cafe's. Going through exterior renovations and our room had already been renovated with new paint, lighting, restroom, interior upgrades, etc.
Stayed 5 nights in Nov 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was double booked when we arrived and we had a dirty room for 4 nights and not told our room was ready the second day so it made our holiday not so good
Stayed 5 nights in Oct 2018

10/10 Excellent

Waz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a city break
The hotel is in the process of refurbishing all the rooms ( so it’s looks a lot better then the photos) The room we had was almost complete, it had all the basic essentials - bathrooms has been done up nice, it was clean. The air conditioning unit was not connected yet and there was one lose wire. Overall, the location of the property was really good - we could walk to all of the main sites/attractions. The hotel staff were friendly in helping us out with anything.
Stayed 3 nights in May 2018

2/10 Terrible

Roger

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thief
Avoid this hotel at all cost we had money stolen from our locked room they refused to call the police for us they just laught we ended up going to find the police station ourselves the next day they refused to speak we us Even the police said it was a inside job for the room to be locked up again and the area is not the best of areas .
Stayed 6 nights in Feb 2018

8/10 Good

Irfan

Liked: Cleanliness, staff & service
Central location, reasonable cost-effective room
Good central location, many attractions including Colloseum at walking distance. Roma Termini and Manzoni metro at walking distance. Room itself was very basic yet clean (for the price you pay for it, the facilities are reasonable). Air-conditioning in good working order. Receptionist (Tariq) was very polite and helped us arrange taxi to the airport at 3AM.
Stayed 3 nights in Sep 2017

2/10 Terrible

jatt, via boxio 72

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worse hotel in italy i never ever seen in my life
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Remember it's a ONE ⭐️ hotel
Hot water never got hot. At the most it was mild. No fridge in the room but did have an AC! Which was a surprise. No lift in the building. The rooms are off the staircase so you do hear alot of footsteps. The free breakfast is not even provided by the hotel, its sub-contracted to a coffee shop long the street, which includes a tea/coffee and one pastry.
Stayed 2 nights in Jul 2017

4/10 Poor

Don, New Zealand

Disliked: Cleanliness, property conditions & facilities, room comfort
Expected more, very old and out of time.
Friendly, helpful stuff. Hotel out of date, woad be nice to have more modern bathroom.
Stayed 4 nights in Jun 2017

4/10 Poor

Tiffany, United Kingdom

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Close to metro
The motel is very close to the metro and the staff was very friendly and helpful. But, the room was very old and needed to be updated. The bedding was very old and needed to be replaced. We had to walk through the office to get to our room #11.

10/10 Excellent

Cristhian, Croatia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, the best staff and deal.
The staff was so helpful with every request, Room was good with balcony. The best place to stay in Rome.

6/10 Okay

Jaganathan

Liked: Staff & service
Disliked: Property conditions & facilities
Budget hotel for short stay
Stay was Ok. We have been given in 2nd floor and my friend was in 3rd floor. No lift facility available, climbing on the stairs was bit hectic (after your long walk in Colosseum and Roman Forum). Voucher was given for breakfast in near by café shop. You don't have many items to choose, only pastries are given. Not much choice. It's a partially open bathroom (though it is private inside the room) and toilet door was not closing properly. Room is very compact but clean.

6/10 Okay

M, london

Disliked: Cleanliness, property conditions & facilities
Just Ok
It's just ok but would not recommend anyone to stay

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort
Not good area, not good room or staff but clean
The area was not good, the bed had a massive dip in it and couldnt sleep, staff grumbled at us about breakfast was somewhere else not on the site, no lift. We moved hotels. It was very very clean and it is rated 1 star.

6/10 Okay

Jim, New Jersey

It is O.K. The hot water is not stable. When you take a shower, the temperature is changing so much. The towels should be provided every day.

8/10 Good

m, manchester

Liked: Staff & service
nice hotel in city centre.
easy to get everywhere you need by walk. market with fresh fruits, park and all the attractions in 2 miles from hotel

2/10 Terrible

Jeremy, California

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away!
The hotel was dirty, noisy, and in a location that was a bit intimidating to walk at night. The room was very cheap, but just disgusting. While we were there, our toilet and sink clogged, and our room was not cleaned every day. Our room was actually downstairs next to the check in desk, and consequently very noisy. On our first night, the female employee who was at the desk seemed to have a lot of people coming and visiting her. She and her visitors talked and laughed until around 3:30am. Then at 6:30, people began checking out. I literally had to sleep with my headphones and music on all night to get any sleep. Our room resembled a bomb shelter. On a positive note, the two males who worked in the hotel were great and very helpful. Additionally, our room's AC was great!

4/10 Poor

wong keh voon, Malaysia

Disliked: Cleanliness, property conditions & facilities, room comfort
Good hospitality , lack of smile fr cafe operator
Hotel owner gave us a good welcome. Helps us on some enquires. The breakfast was sub to a next door cafe. Cafe operator was seems to be treating us with any smiles

6/10 Okay

Alison, Canada

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good for a quick, cheap stay
The hotel owner was really nice, and the included breakfast is a plus. The neighborhood is a little sketchy at night, but the location is close to the main train station and a quick 20 minute walk to the Colosseum, which was very convenient. The hotel is fairly old so you should probably have more of a hostel mindset going in, but it wasn't dirty. I thought it was fine for the low price I paid, and I kind of expected this seeing the other reviews.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel in my whole trip
worst hotel

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

8/10 Good

Daniel, Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good cost/benefit
Hotel is good cost/benefit. Nearby Termini, metro station, some good options to eat. Bathtub is small but is ok. Staff is friendly.

8/10 Good

RiA

Liked: Cleanliness, room comfort
good and affordable
good location(easy to access everywhere),clean rooms, helpful and friendly personnel (specially Tariq),good price...only negative point is "no elevator".. totally i recommend this hotel

6/10 Okay

V.E, Manchester

Liked: Staff & service
Family House Hotel
This is very much a hotel for people travelling on a budget - if you're looking for comfort more than functionality, this is probably not the hotel for you! There is no lift and our room was right at the top of several staircases - not all of our windows locked either, which wouldn't have been such a problem had there not been a public-access balcony right outside. So whilst it was all kept clean and functional, it is a little rough around the edges. Similarly, the advertised breakfast was actually a croissant and coffee provided three doors down at a local cafe - it was very nice, but not exactly as we had been led to believe! However, the hotel was very close to the train station, which was useful, and the area had some nice pizzerias and gelaterias nearby. It's quite a trek to most of the famous sites on foot, but only twenty minutes from the Colosseum and Forum, which was ideal for us as that was one of our main interests. The staff were very friendly and overall we did have a very reasonable stay for a decent price.

8/10 Good

Ken & Tammy, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Nonsense, No Frills, A Descent Place to Stay!
Family House was both affordable and simple. We found that it was close to everything (15 minute walk southeast from the central train station) and since we spent little time in our room (there's just so much to see and do in Rome) we found it quite adequate for our travel needs. One great thing is, they offer a breakfast voucher you take next door to the cappuccino bar. . . start the day with a tasty brioche and a cappuccino, Roman-style. We had a very nice stay and an incredible, memorable experience seeing Rome!

4/10 Poor

6 travelling friends

Disliked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Luis, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
they try to help me at least
the hotel has no elevator, but at least they help us with the luggage

8/10 Good

JSC, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interesting location -
Very well-run hotel, punches above it's weight for a one-star establishment. Room was clean and spacious with window overlooking the Via Bixio. Staff were friendly and accommodating in English, offering luggage storage and other perks for free. Interesting area near the train station, many Chinese businesses, also Indians, Bangladeshis, Koreans, Tibetans and Sri Lankans.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Barbara, Warsaw, Poland

Liked: Cleanliness, staff & service, room comfort
Lovely hotel near the center of Rome
The guy at the desk was very helpful about what to see in Rome, public transport, tickets, etc. We were allowed to leave our heavy suitcase there after we checked out, without an extra charge. They also let us use the microwave in the office. The hotel is close to bus stops, metro stations, and tram stops. It is a 20 minute walk to the Colloseum. Our room had windows opening out onto the street.

8/10 Good

Sophie, Newcastle, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for your money.
Everything is really expensive in Rome so Family House is a great place to stay at a great price. The toilet kept dripping from condensation and you better close the lid when flushing as it is quite violent and you are bound to get wet. It is a bit further from the train station then it looks on the map but is still with in walking distance of heaps to see if you are a good walker. Breakfast was very small, don't get your hopes up. It also does not run for very long so make sure you don't plan things to early a d don't sleep in or you'll miss it. Still a good place to stay.

4/10 Poor

Camilo, Berlin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Expensive and not nice.
Haven't been in Rome in any other hotel, but I believe it is really expensive for what you get. Though the staff has the best intention to treat you well, the hotel room is terrible and dirty. Still, it has a great location for tourism!

6/10 Okay

Magdi, California

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor Hotel, third floor with no elevator
Poor cheap Hotel not good for family, Suitable for student, small rooms, third floor with no elevator

6/10 Okay

marc, bixio

Disliked: Room comfort
ok for the price
It is in the Chinese area of Rome, which i did not mind. It was pretty close to termini station and colloseo area; the area was a good location. The hotel itself had some problems. First, it wasn't that clean, I mean it could have been better. The second problem was that the shower was really small. I am 6 feet, 200 pounds and had a problem. In addition, the hot water kept going from furnace hot to freezing cold; aggravating. The good things are the location and the owners. They were pretty good.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

US visitor, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parents and kids happy and comfortable
This is a great hotel for the price. We were in Rome in the summer, so the availability of air conditioning in the room was a life saver. The main person at the desk with whom we dealt was extremely helpful and called a cab for us the night before for a trip to the airport at 5am the next morning. He also clued us into the nearby presence of a good-sized grocery store and a gelato business (Fassi) just around the corner that has been in business since 1880 (oldest in Rome). We had dessert there three evenings - it is extremely busy but great. Only consideration for families or women - this is fairly close to the Roma Termini train station, so the neighborhood in places is rough. We never felt uncomfortable or threatened, but that does not mean that something could not happen. However, the place is pretty secure once you are inside - we had to go through four lockable doors to get to our bedroom. We would stay here again without hesitation.

8/10 Good

David, Sydney NSW, Australia

Liked: Cleanliness, staff & service, room comfort
Cheap and cheerful
The hotel was extremely cheap for Rome so we expected to get what we paid for. Instead, we got a great room, free WIFI, discount bottles of water and helpful staff. The location was good too. 15 minutes to the Colosseum and 15 minutes in the opposite direction to a great seafood restaurant. A few things in the room looked a bit fragile but we had no problems at all.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Really nice staff and a clean hotel that provides good value for money in a decent location in Rome.

4/10 Poor

Raph, Sydney NSW, Australia

Disliked: Staff & service, property conditions & facilities
:/
We were requested to leave the key with reception when we left, more than once, when we returned from spending the day in the city, there was no one there to give us the key. On one occasion there was a woman who appeared to be cleaning, who asked us to wait. Room was fine, cheap hotel, no high expectations, toilet dripped and made odd noises.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

10/10 Excellent

K and P, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic Stay for College Couple
Very nice staff and a pleasant stay. Room was cheap, so you get what you pay for. The room was very clean and pretty big (probably the size of a hotel room you'd stay at if you stayed at a Best Western or any other mainstream hotel). Very romantic and cheap place for two. If you're staying during the warmer months of the year, then I suggest you get the room on the top (ask for room 13). It has a balcony. The balcony is not the best, but it's still pretty cool.

2/10 Terrible

S, Norwich UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible!!!
This place was terrible! I would never stay there again or recommend it to anyone. It is located in a very shady area, and away from all the nice tourist attractions. It's very loud; my sister and I could not sleep on any of the 3 nights we were there either because of the neighbours or the staff at this so called b&b being so loud throughout the night or really early in the morning (around 7 am they would start talking loudly in the lobby, slam doors etc). The worse thing were the beds; it was impossible to sleep in them as they were EXTREMELY uncomfortable!!! Very hard, flimsy, and the so called mattresses very thin - I could feel the springs pocking through. Overall, the place was very improvised, old, ran down, and dirty. Do not stay there if you want to actually enjoy Rome!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall I was very impressed with the hotel and the staff.I would recommend it to anyone from Australia or any where else in the world,great value for money.

8/10 Good

Gary, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for overnight stay
My wife & I booked this hotel for its location & reasonable price for our final night in Rome. With only a 1 star rating we were pleasantly surprised how clean & comfortable our room was. We picked up our breakfast tokens from the very helpful staff a few doors up the next morning then wandered only 20 metres up the street to the wonderful cafe. Would definitely recommend this hotel.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family House Bed and Breakfast in ,Rome
I suggest renaming this property to Family House old bed and snack.Poorly maintained(beds were old and uncomfortable) and breakfast is walking to a coffee shop 1 block away and receiving one beverage and one pastry. Good luck if you have lots of luggage and you are on the fourth floor(no elevators),however the staff was helpful and friendly.

10/10 Excellent

Mamadou Lamine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Reception on Nov 12, 2023
Thank you so much

6/10 Okay

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Funcionários não estavam preparados para falar outros idiomas
Stayed 2 nights in Jan 2020

8/10 Good

Sifou, Alger

Liked: Cleanliness
C est propre! Le moment ke j ai passer eté cours mais cv ! Ce que j ai pas aimer c eté le petit dejeuné est vrement basique en plus je l ai pas pris un jour alors je ne peuvent pas avec l'interval de temp de ce ptit dejeuné et sont endroit
Stayed 2 nights in Dec 2019

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena ubicación. No dan buen desayuno.
El hotel cuenta con lo básico, es limpio, esta cerca del Coliseo. Te dicen que incluye desayuno pero en realidad solo es un pequeño pan.
Stayed 3 nights in Sep 2019

6/10 Okay

Felipe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Demasiado sucia la habitación. Incomodidad total!
La atención del personal fue lo único bueno del hotel. La habitación estaba muy sucia. Habían cepillos de dientes, chanclas y ropa de alguien más. Todo muy sucio, como si no lo asearan nunca. Muchos zancudos y todo en mal estado. El desayuno es un café y un pan, que tomamos solo un día.
Stayed 4 nights in Sep 2019