Ratings based on 315 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified traveler from B

Close to major attractions

Posted Aug 28, 2015
Nice hotel with good facilities Very close to attractions
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2015
Beautiful hotel, great accomodations and friendly staff
3 out of 5
by A verified traveler from London, UK

Great location, short walk to the Vatican

Posted Aug 17, 2015
Pros: The location The room The pool
Cons: Breakfast - it really was awful. The price of drinks and snacks. Just because I can afford it, doesn't mean I'm stupid.
Stayed 5 nights and overall came away disappointed. The room was very good, stylish (if a little small) and what I would expect for the price. The pool area was also attractive, comfortable for both adults and kids and great for an early evening relax after a day in the city. In general the staff were friendly and helpful, if a little aloof. There are three reasons why I will not return to the Gran Melia. Firstly, the absurd price of drinks at the bar and around the pool. This is a 5* hotel and I don't mind paying for it, but 15 euro for a very small glass of average wine is ridiculous. I hate being ripped off. Secondly, the breakfast was really poor for a hotel of this quality. Finally, I stay in many fine hotels all over the world and this was the first time at a 5* hotel that I was made to feel like second class guest. Several areas in the hotel and around the pool are reserved for so called "red glove service guests". It's not a good policy. When I return to Rome it will be to one of the other 5* hotels in this great city.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Aug 11, 2015
Sehr guten Service / wir empfehlen Red Level auf Grund von Extra Service (*Fruhstuck a la Carte usw. ohne Mehrpreis)
1 out of 5
by A verified traveler

Posted Aug 10, 2015
Awful treatment by management Lie about maintenance issues that are unaddressed in rooms Send maintenance staff in to fix repairs in room passed 10 pm when we were asleep No a/c Condescending and rude assistant manager Evelna and manager Valentina
4 out of 5
Recommended
for Everyone
by A verified traveler from mnr

Nice hotel up a hill

Posted Jul 17, 2015
Lovely hotel with good amenities - pool much needed in the heat. Close to the Vatican with wonderful views of Rome from further up the hill - worth the walk up to see. Downside is that the room we were in just had a view of the neighbouring street with not much natural light.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Grear venue in Rome

Posted Jul 13, 2015
Beautiful facility. Great modern clean rooms. Gorgeous outdoor pool area. Beware of overly expensive drinks. A coke at the pool was 8 euro!! Very pleasant staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel with fantastic pool

Posted Jul 10, 2015
Great hotel with fantastic pool. Nice location near Vatican city.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 5, 2015
Outstanding resort. Outstanding service and quality. Very proximate to Vatican and easy to get into city center. The pool are and grounds are impeccably maintained, Wonderful for my family.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wirral

Great hotel in a handy location for site seeing

Posted Jul 4, 2015
Just got back from doing five nights there and could have easily stayed longer as the hotel is in a great location, superb restaurants within 15 minutes walking of the hotel. Are room came with a city view which was wonderful.