Treated like family.
Posted Jul 8, 2016
I wanted to thank you and your resort staff for the sincere welcome and hospitality that was afforded to us during our stay at your resort. We had the fabulous and elegantly laid out room 202. We had the pleasure of your excellent Red Glove Service.
We arrived on Wednesday, June 29. As we entered the Gran Melia residence, we were welcomed by your Red Glove representative, Sylvia Farano. Sylvia was the first person we interacted with in Rome. For me, first impressions are everything in the hospitality business. Sylvia treated us with kindness, attentiveness and most importantly respect.
The airline had misplaced my luggage. Sylvia was able to assist us in retrieving my luggage by the next day. Right then and there, we knew we were in excellent hands.
Sylvia helped us with our tours, offered plenty of suggestions and directions. What was most impressive was that she had always asked us how our day of sightseeing was or how our dinners in central Rome was. She always remembered. There was a couple of days that she was not working and needless to say we missed her. The rest of your staff was equally helpful. When she returned to work, it was like seeing a family member.
My family and I met you Ana in the lounge. You had asked us how we were and if there was anything you can do for us. You have no idea how that makes a traveler feel when you are so welcoming.
We came to Rome to sight see, eat the food and learn your history. But, what I will remember forever are the wonderful