Ratings based on 328 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
by A verified traveler from Paris
Les détails qui déçoiventPosted Oct 3, 2015
Pros: Bel hôtel, bien situé. Propreté de l'hôtel. Cuisine du restaurant gastronomique excellente.Personnel parfait.
Cons: Le prix excessif du petit déjeuner, 36 euros avec des suppléments à régler pour des pancakes, des crêpes...etc un bar confortable en cas de pluie
Extrêmement déçus par l'attitude malhonnête de cet établissement. Nous avions réservé deux chambre "Premium" décrites sur le site d'Expedia et sur le site même de l'hôtel comme étant plus spacieuses (28 m2) que les chambres "double de Luxe" (23m2) et donc plus chères. SI une des chambres était bien une chambre "Premium", l'autre ne l'était pas. Nous sommes allés contester à la réception de l'hôtel par deux fois et chaque fois ils ont affirmé nous avoir attribué une chambre "Premium". Nous avons mesuré cette chambre (chambre, salle de bain incluse) et la surface était bien de 23m2. Le site de l'hôtel vous vante une magnifique vue sur la ville mais cela ne concerne que quelques chambres. La notre donnait sur une petite rue, au rez de chaussée, ne voyant jamais la lumière du soleil. Ou est donc la chambre "Premium" ! Autre déconvenue: il n'y a pas de bar pour prendre un verre en cas de pluie. En cas de beau temps des salons d'extérieur vous accueillent près de la piscine mais en cas de pluie vous devez prendre un verre aux tables de la salle du petit déjeuner ce qui n'est pas très confortable. Un soir nous avons diner à l'hôtel et un mariage y était fêté dans le même espace : nous ne nous entendions plus parlé à cause de la musique de leur sono. Un hôtel de ce niveau ne devrait il pas avoir des espaces de réceptions à part? l'après midi, nous avons tenté de nous reposer au bord de la piscine mais impossible tant les décibels du vin d'honneur en extérieur étaient élevés.
for Everyoneby A verified traveler from pittsburgh
Nice, quiet retreat in RomePosted Sep 20, 2015
This hotel is a little out of the way, but worth it. It has a peaceful spa-like quality. Great staff, although breakfast staff is a bit rude. They argued with each other both mornings we were there. Otherwise, a wonderful hotel.
for Everyoneby A verified traveler from nyc
Beautiful!Posted Sep 16, 2015
Great location! Great staff ! Beautiful room! Nice pool! Definitely recommend this place to stay.
for Everyoneby A verified traveler from Las Vegas, NV
Old with the new.Posted Sep 14, 2015
Very nice hotel and the staff was great. An updated nunnery owned by the Vatican. I enjoyed the location and would stay there again. We upgraded to a room with a huge round tub. Looked cool, but not functional since you shower in it also. The front desk manager was excellent. She made the stay very enjoyable. The concierge staff was a bit off with getting things accomplished. The pool was really nice.
for Everyoneby A verified traveler from Stockholm
Modernt snyggt hotell centralt i RomPosted Sep 13, 2015
Kan verkligen rekommendera detta hotell! Trevlig personal. Härlig pool. Rent och modern inredning. Dock var gymet i minsta laget.
for Everyoneby A verified traveler from rotherham uk
Fantastic hotel near VaticanPosted Sep 11, 2015
Myself and my wife visited the gran hotel Melia for our honeymoon. We loved where the hotel was the facilities were out of this world with spa onsite. It was really close to the Vatican and all the other monuments are all in walking distance as we went round most of them. Really happy with how we were treated from all the staff at the hotel would love to go back sometime again soon.
for Everyoneby A verified traveler from NY, NY
Mediterranean Resort in Heart of RomePosted Aug 31, 2015
This was a perfect hotel in many ways. The location on a hill, right next to The Vatican was also walkable to other major sites and shopping. The staff was professional and upbeat without fail. The concierge was enormously helpful making adjustments to plans, dinner arrangements, in-country transportation and tours even in other cities. The recently renovated, pristine hotel room itself was a master class in space planning. Our family of four all had comfortable beds in one room (with optional privacy room divider) and a walk in closet to open all of our luggage and hang clothes while hidden behind closed doors. This meant that the room always felt luxurious and organized. The pool was gorgeous and an ideal family retreat after a day of touring. Food can be gastronomic for foodies or dialed down for kids or a casual meal.
by A verified traveler from B
Close to major attractionsPosted Aug 28, 2015
Nice hotel with good facilities Very close to attractions
for Everyoneby A verified traveler
Posted Aug 18, 2015
Beautiful hotel, great accomodations and friendly staff
by A verified traveler from London, UK
Great location, short walk to the VaticanPosted Aug 17, 2015
Pros: The location The room The pool
Cons: Breakfast - it really was awful. The price of drinks and snacks. Just because I can afford it, doesn't mean I'm stupid.
Stayed 5 nights and overall came away disappointed. The room was very good, stylish (if a little small) and what I would expect for the price. The pool area was also attractive, comfortable for both adults and kids and great for an early evening relax after a day in the city. In general the staff were friendly and helpful, if a little aloof. There are three reasons why I will not return to the Gran Melia. Firstly, the absurd price of drinks at the bar and around the pool. This is a 5* hotel and I don't mind paying for it, but 15 euro for a very small glass of average wine is ridiculous. I hate being ripped off. Secondly, the breakfast was really poor for a hotel of this quality. Finally, I stay in many fine hotels all over the world and this was the first time at a 5* hotel that I was made to feel like second class guest. Several areas in the hotel and around the pool are reserved for so called "red glove service guests". It's not a good policy. When I return to Rome it will be to one of the other 5* hotels in this great city.