Garden

Reviews of Villa Agrippina Gran Meliá - The Leading Hotels of the World

5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 572 out of 804 reviews" "
Rating 8 - Good. 155 out of 804 reviews" "
Rating 6 - Okay. 45 out of 804 reviews" "
Rating 4 - Poor. 17 out of 804 reviews" "
Rating 2 - Terrible. 15 out of 804 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I rarely write a review like this but everything about this hotel was fabulous! The staff, the food, the location, the rooms, everything. Highly recommended.
Stayed 3 nights in Mar 2024
Response from Gianfranco Petrillo on Mar 17, 2024
Dear Mr. Persinger,Thank you so much for taking the time to write such a glowing review of our hotel. We are thrilled to hear that you had a fabulous experience with us and that everything from our staff, food, location, and rooms met your expectations.We truly appreciate your recommendation and we hope to welcome you back to our hotel in the future. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Thank you again for your kind words and for choosing to stay with us.Warm regards,Gianfranco PetrilloConcierge

10/10 Excellent

Tarek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and amazing service
Stayed 4 nights in Feb 2024
Response from Gianfranco Petrillo on Feb 23, 2024
Dear Mr. Elsayed,I wanted to personally express my gratitude for your kind words and positive feedback regarding your stay at Villa Agrippina. It brings us immense joy to hear that we were able to exceed your expectations and make your time with us so special.We are thrilled to have had the opportunity to provide you with a great experience and we can't wait to welcome you back for another unforgettable stay in the heart of Rome. Your next visit promises to be just as magical as the last.Thank you once again for choosing Villa Agrippina and we look forward to seeing you again soon.Warm regards,Gianfranco PetrilloConcierge

10/10 Excellent

Tara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in hotels all over Italy and this one by far was the best! The staff was insanely amazing. Extremely attentive and exceeded our expectations. The property is gorgeous.
Stayed 3 nights in Feb 2024
Response from Giulia Spiccia on Feb 22, 2024
Dear Ms. Tara,I am overjoyed to read your words concerning your last stay at Villa Agrippina a Gran Melia Hotel.Indeed our staff is the pure heart of this hotel: always ready to take care of our guests.Not to mention our property: a garden-filled haven of tranquility amidst the bustle of the city.Hoping to have the opportunity to welcome you back.Warmest regards,

10/10 Excellent

Sebastian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo el personal es muy amable y las instalaciones son muy amplias y muy limpio todo. Lo único molesto es el ruido de las ambulancias del hospital de al lado pero de todas formas volvería a alojarme allí.
Stayed 2 nights in Feb 2024
Response from Jacopo Rossi, Concierge Department on Feb 18, 2024
Dear Mr Sebastian,good evening from Villa Agrippina at Gran Melia Hotel, thank you for the fantastic feedback.We really appreciate your comments about our beautiful hotel, its facilities and especially your comment about the staff, which of course fills us with joy.We hope to have the opportunity to welcome you again in the near future.Kind regards.Jacopo Rossi,Concierge department

10/10 Excellent

burton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wow
Stayed 1 night in Jan 2024
Response from Gianfranco Petrillo on Feb 17, 2024
Dear Mrs. Burton,Thank you so much for your glowing review! We are thrilled to hear that you had such a fantastic experience at our hotel. Our team works hard to provide top-notch service and amenities, and we are delighted that you found everything to be excellent during your stay. We hope to welcome you back again soon for another memorable visit at Villa Agrippina.Thank you for choosing to stay with us!Gianfranco PetrilloConcierge

10/10 Excellent

Trevor

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Venue, staff, accomodation, food and drink all excellent. So polite, courteous, friendly and helpful at all time Special thanks to Luca the barman for his endless patience, cocktail skills and first class hospitality. Such a professional no matter what time of day we rolled up. Such a lovely young man, a real credit to the company.
Stayed 5 nights in Dec 2023
Response from Giulia Spiccia on Jan 22, 2024
Dear Mr. Trevor,Whoa... I can't express how much I appreciate your feedback regarding your most recent visit to Villa Agrippina.Our team and venue undoubtedly make a difference. Every day, the entire staff at Villa Agrippina aims to fulfill all of your needs and make you feel at home. I would be delighted to offer this wonderful special mention of our very own Luca.Looking forward to welcoming you back.Sincerely,

10/10 Excellent

Arashdeep

Stayed 2 nights in Dec 2023
Response from Giulia Spiccia on Jan 22, 2024
Dear Mr. Arashdeep,thank you so much for you score about your last stay at Villa Agrippina a Gran Melia Hotel. We hope to have the opportunity to welcome you back at our hotel.Warm regards,

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Marta, Concierge on Dec 16, 2023
Dear Ms. Jacqueline,Thank you very much for the kind review and high score. We are pleased to know you had a wonderful time at Villa Agrippina Gran Melia Hotel.We sincerely hope to welcome you again in the eternal city of Rome.Warm Regards,

10/10 Excellent

James, Austin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food, both the breakfast buffet and bar, was mediocre.
Stayed 1 night in Nov 2023
Response from Gianfranco Petrillo on Dec 1, 2023
Dear Mr. James,Thank you for taking the time to review our hotel. We appreciate your generous overall rating of 5/5.We apologize for falling short of your expectations with both the breakfast buffet and the bar. Your feedback is valuable to us and we will work diligently to improve the quality and variety of our dishes. We appreciate our guests' suggestions and take all comments seriously.Please be assured that our dedicated team will carefully evaluate the feedback you provided. We will make the necessary adjustments to ensure that our food matches the overall high standards we aim to deliver. Your satisfaction is our utmost priority, and we want to exceed your expectations on all fronts.We truly hope that you will consider staying with us again in the future. We will ensure that your experience with our food offerings is exceptional, matching the outstanding service you encountered throughout the rest of your stay.Thank you once again for your feedback, and we appreciate the opportunity to improve based on your review.Best regards,Gianfranco PetrilloGuest Experience Agent

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Villa A in Rome
Everything was great. Giaofranco was very helpful. It was such a beautiful hotel.
Stayed 2 nights in Nov 2023
Response from Concierge on Nov 9, 2023
Dear guest,thank you for you incredible score about your last stay at Villa Agrippina a Gran Melia Hotel and we are more than glad to know that you had a lovely time with us.We will share your comment regarding our own Gianfranco and we truly hope to have the opportunity to welcome you again.

10/10 Excellent

Fernando

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked and enjoyed everything about the property.
Stayed 2 nights in Oct 2023
Response from Giulia Spiccia on Nov 7, 2023
Dear Mr. Quintana,thank you so much for you feedback about your last stay at Villa Agrippina a Gran Melia Hotel.We are thrilled to know that you enojoyed everything and we do look forward to welcoming you back to make you live another experience.Sincerely,

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pamper yourself for a perfect holiday.
It is an amazing hotel. Beautiful decor, spacious rooms, great location and unbelievably friendly staff. We were made to feel at home in lovely surroundings as we enjoyed the amazing sites and experiences Rome has to offer. We had kids with us who loved swimming in the pool.
Stayed 4 nights in Oct 2023
Response from Scilla Gugliotta on Oct 20, 2023
Dear Mr. Macaw,Greetings from Villa Agrippina a Gran Melia Hotel.We are so delighted to know that your experience at Villa Agrippina was up to your expectations and you really enjoyed our facilities, our service and amazing and unique location.We remain at your complete disposal, looking forward to welcoming you back in the nearest future at our beautiful Urban Resort.Kindest Regards,Scilla GugliottaAssistant Guest Experience Manager

10/10 Excellent

Ndudi Godwin, London

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money, the ambience awesome and the staff were very friendly.
Stayed 2 nights in Oct 2023
Response from Scilla Gugliotta on Oct 19, 2023
Dear Mr. Godwin,Thank you for taking your precious time in writing such a lovely feedback following your recent stay at Villa Agrippina a Gran Melia Hotel.We are already looking forward to welcoming you back in the nearest future at our beautiful Urban Resort in the heart of Rome.Kindest Regards,Scilla GugliottaAssistant Guest Experience Manager

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, but nothing special
The property is nice with excellent service in a great location. However, at this price I was thinking we were getting something special. It is not special, and I would not want others to book and pay these prices under the impression they were being treated to a super hotel. It is only good.
Stayed 3 nights in Oct 2023
Response from Scilla Gugliotta on Oct 12, 2023
Dear Mr. Thomas,We thank you so much for taking your precious time in writing your feedback following your recent stay at Villa Agrippina a Gran Melia Hotel.We thank you for highlighting our excellent service and unique location in the heart of the Eternal City. We would like to inform that our prices are actually in line with the other luxury properties of the city center. However, we feel sorry to note that your overall experience was not completely up to your expectations.We remain at your complete disposal, looking forward to welcoming you back in the nearest future.Kindest Regards,Scilla GugliottaAssistant Guest Experience Manager

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with world class service.
Stayed 4 nights in Sep 2023
Response from Giulia on Sep 21, 2023
Dear Mr. Hinson,thank you so much for your wonderful review of Villa Agrippina a Gran Melia Hotel.We are overjoyed to hear that your time in Rome was enjoyable and we sincerely hope we get the change to welcome you back. Sincerely,

10/10 Excellent

josephine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our stay here. The Hotel has an excellent sense of service and hospitality. The rooms are clean and comfortable and the bedding was exquisite. The Concierge was accommodating and booked tickets to events for us. The hotel itself was very private and exclusive. Will definitely look forward to coming back!
Stayed 6 nights in Aug 2023
Response from Allegra on Sep 18, 2023
Dear Mrs. Zammit,good evening from Villa Agrippina a Gran Melia Hotel.We do truly appreciate your positive feedback, it is very important for all the Staff to improve and to do our best every day, to make our guest's stay memorable.Thank you also for highlighting the excellent sense of service and hospitality of all of our Staff, the cleanliness of the rooms and the exclusitivy of our Resort.We are looking forward to welcoming you back soon.Sincerely,Allegra SabatiniGuest Experience Department

10/10 Excellent

natalia

Stayed 1 night in Aug 2023
Response from Gianfranco Petrillo on Sep 16, 2023
Dear Natalia,Thank you so much for your outstanding review! We are absolutely thrilled to hear that you had such an incredible experience during your stay at our hotel.We are truly honored to have exceeded your expectations in every way. We hope to have the opportunity to welcome you back soon so that you can have another remarkable experience with us.Once again, thank you for your fantastic review!Best regards,Gianfranco PetrilloGuest Experience Agent

10/10 Excellent

luis

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this sprawling property and professional staff
Stayed 2 nights in Aug 2023
Response from Scilla Gugliotta on Aug 27, 2023
Dear Guest,Thank you so much for sharing your feedback following your recent stay at our beautiful Urban Resort.We are already looking forward to welcoming you back at Villa Agrippina a Gran Melia Hotel.KIndest Regards,Scilla GugliottaAssistant Guest Experience Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay...beautiful rooms and grounds. Outdoor pool an added plus especially in the heat wave during my vidit
Stayed 3 nights in Aug 2023
Response from Gianfranco Petrillo on Aug 22, 2023
Dear Mr. Anooshian,Thank you for your positive review! We are delighted to hear that you had a wonderful stay at our hotel. We take great pride in maintaining beautiful rooms and grounds for our guests to enjoy. Our outdoor pool is definitely a great addition, particularly during heatwaves. We appreciate your kind words and hope to have the opportunity to welcome you back for another fantastic visit in the future!Kind regards,Gianfranco PetrilloGuest Expeirence Agent

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this location for 3 nights. It was very enjoyable, especially the pool. Very walkable to many places in rome
Stayed 3 nights in Aug 2023
Response from Scilla Gugliotta on Aug 17, 2023
Dear Mrs. Pullen,Thank you for taking your precious time in writing such a lovely review about your recent stay at Villa Agrippina a Gran Melia Hotel.We are already looking forward to welcoming you back soon at our beautiful Urban Resort.Kindest Regards,Scilla GugliottaASsistant Guest Experience Manager

10/10 Excellent

Katelyn Jean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oasis in the city.
Stayed 4 nights in Aug 2023
Response from Inna Kelep Concierge on Aug 7, 2023
Dearest Mrs. Katelyn Jean,we appreciate this delightful comment after your stay at Villa Agrippina!We will go above and beyond to exceed once again your expectations if you honor us with a future visit once in Rome.Best regards,

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Scilla Gugliotta on Aug 4, 2023
Dear Mr. Mugnier,Thank you so much for your lovely feedback, following your recent stay at Villa Agrippina a Gran Melia Hotel.We are looking forward to welcoming you back soon at our beautiful Urban Resort in the heart of Rome.Kindest Regards,Scilla GugliottaAssistant Guest Experience Manager

10/10 Excellent

marnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, have already recommended, I will be returning soon 👌
Stayed 1 night in May 2023
Response from Scilla Gugliotta on Jun 3, 2023
Dear Guest,Thank you so much for taking your time in writing such a lovely review about your recent stay at Villa Agrippina a Gran Melia Hotel.We are so delighted to know that we exceeded your expectations turning your stay into such a memorable experience.We are looking forward to welcoming you back in the nearest future at ourbeautiful Urban Resort in the heart of Rome.Kindest Regards,Scilla GugliottaAssistant Guest Experience Manager

10/10 Excellent

john

Stayed 3 nights in May 2023
Response from Inna Kelep Concierge on May 23, 2023
Dear Mr. Lee,thank you for having left this fantastic evaluation after your stay at Villa Agrippina!We are delighted that your overall exprerience has exceeded your expectations and we truly hope to welcome you back soon again in the heart fo Rome!Warm regards,

8/10 Good

Jun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. But a bit overpriced
Response from Scilla Gugliotta on Jan 1, 2023
Dear Guest,Thank you very much for taking your precious time in transmitting your review about your recent experience at Villa Agrippina a Gran Melia Hotel.We are so delighted to know that you enjoyed our hotel and facilities and we would like to inform you that our prices are actually well aligned with the others 5 stars Luxury hotels of the City center.We remain at your complete disposal, looking forward to welcoming you back in the nearest future.Kindest Regards,Scilla GugliottaAssistant Guest Experience Manager

4/10 Poor

Hector Armando

We cancel the Trip
Stayed 7 nights in Oct 2022
Response from Alessandro Pilotti on Nov 2, 2022
Dear Mr Hector Armando,Thank you for your review in regards to your reservation with us at Villa Agrippina. I am sorry to receive a review for a stay which did not occure. I believe our Reservations department received a request for a last minute cancellation, within the cancellation policy of 48 hours and on the same day of arrival, which we could not accommodate hence a 1 night cancellation penalty.I sincerely hope we will be able to welcome you to Rome for a future visit.Best regardsAlessandro PilottiGUest Experience Manager

10/10 Excellent

A K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such a lovely stay thank you
Stayed 3 nights in Oct 2022
Response from Scilla Gugliotta on Oct 25, 2022
Dear Guest,Thank you so much for taking your time in writing such a lovely review about your recent experience in Rome.We are so much looking forward to welcoming you back soon at Villa Agrippina a Gran Melia Hotel.Kindest Regards,Scilla GugliottaAssistant Guest Experience Manager

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay. Easy walk to St. Peters Sq.
Stayed 1 night in Oct 2022
Response from Inna Kelep Guest Experience Department on Oct 21, 2022
Dear Mr. Mcbride,We truly appreciate your 5 star review after your 1 day stay at Villa Agrippina a Gran Melia Hotel !It was our our absolute priority and pleasure to help you make this roman trip brilliant.Hoping to have opportunity to welcome you again at our property in the heart of Rome.With warmest regards,

10/10 Excellent

Iryna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for helping to arrange birthday welcome surprise for my mum. It was even more than I expected!
Stayed 3 nights in Sep 2022
Response from Scilla Gugliotta on Oct 7, 2022
Dear Iryna,It was such a great pleasure for us.Thank you for leaving this lovely feedback about your recent stay at Villa Agrippina a Gran Melia Hotel.We truly hope to welcome you back in the nearest future to let you continue your roman experience in the heart of Rome.Kindest Regards,Scilla GugliottaAssistant Guest Experience Manager

10/10 Excellent

Karine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was PERFECT! We loved the Hotel.
Stayed 3 nights in Sep 2022
Response from Scilla Gugliotta on Oct 6, 2022
Dear Ms Karine,Thank you so much for your lovely feedback.We remain at your complete disposal, looking forward to welcoming you back in the nearest future.Kind Regards,Scilla GugliottaAssistant Guest Experience Manager

10/10 Excellent

Gabriella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property for someone like us who ended a long European trip. However, very expensive. Bring your wallet. Restaurant wasn’t very good. Great drinks though. Raul by the pool was excellent!!
Stayed 3 nights in Sep 2022
Response from Scilla Gugliotta on Oct 4, 2022
Dear Ms.Gabriella,Thank you very much for leaving a feedback about your recent experience at Villa Agrippina a Gran Melia Hotel.We are so pleased that you enjoyed our unique property in the heart of the Eternal City.However your feedback about our restaurat is really important for us in order to improve the service that we strive to offer every day. Furthermore we would like to let you know that our prices are perfectly aligned with all 5 Stars Luxury hotel in the City.In addition to this we thank you again for highlighting the service of Raoul, our Lifeguard, we will pass your message on to him.We remain at your complete disposal, looking forward to welcoming you back soon in the nearest future.Kindest Regards,Scilla GugliottaAssistant Guest Experience Manager

10/10 Excellent

James, Kirkland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

Nick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location. Very good breakfast as well
Stayed 3 nights in Sep 2022
Response from Giulia Spiccia- Guest Experience Agent on Sep 26, 2022
Dear Nick,thank you for amazing feedback regarding your last stay at Villa Agrippina a Gran Melia Hotel.The entire team work hardly to make your stay unforgettable.Hoping to have the opportunity to welcome you again.Wishign you a lovely day.Warmest regards,

4/10 Poor

ANITA

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Not impressed, I have stayed in a lot of five star hotels and this is certainly not one of them. We purchased an apartment with a private pool which is well over 2000€ per night, the jacuzzi tub didn’t even work. It took three stern phone calls to the front desk and 45 minutes waiting to get a maintenance person to our room to fix the pool. Once we finally got maintenance personnel in the room, almost an hour went by and the power shut off on the entire outside patio, making it entirely unusable. I figured it wasn’t worth another phone call to the front desk as we were leaving the morning after. However, noted it for future (potential) stays. I understand in Italy things move a bit slower, and people are a bit more lackadaisical on basic problem-solving but this was extremely frustrating. Another major issue I have here is that the hotel seems to pick and choose what is open and when it’s open - they have a fabulous bar which is advertised on their website but it isn’t open (really). You approach the dimly lit bar with a full spread of liquor and your greeted by someone who can’t actually serve you - in fact they wait for you to seat yourself to tell you that they can’t serve you and that the bar is in fact closed, shuttering you to another bar across the way (the pool bar). I don’t totally understand the mechanics of working or operating a hotel in Italy, but my basic fundamentals of business tell me this is a function of laziness, disorganization and subpar service. For tho
Stayed 1 night in Sep 2022
Response from Scilla Gugliotta on Oct 1, 2022
Dear Ms. Di Pietro,Thank you for taking the time to tell us about your stay at Villa Agrippina a Gran Melia Hotel. I am sorry if your experience did not meet your expectations; please allow me to express my sincerest regret.At Villa Agrippina a Gran Melia Hotel, we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. I can assure you that we accommodate a number of guests, therefore it is disappointing to have let you down in this occasion.Since we take the comfort of our guests very seriously, aiming to convert each journey into memorable experience, we do regret very much to realize that on this occasion, there were some maintanance issues which did not allow you to fully enjoy your moments of relaxation. We have passed your message on to our management, who took everything into serious consideration, making sure it never happens again.Regarding the service in our outlets, I would like to let you know that our Amaro Bar, located next to our lobby area, is always open from 11:00 to 19:30 for serving soft drinks and snacks while at our Gala Bar, the one overlooking the pool, we serve also alcoholic drinks, lunch and dinner. Thereby, I feel regret to know, just at the end of your stay, about this misunderstanding which we could have solved immediately.However, our staff has always been considered the real "added value" and the greatest asset of our Hotel, attaining the luxury standards of service and adding outstanding customer care. So it saddens us that, on this occasion, this has not been perceived.I sincerely hope that will decide to give us another chance to regain your confidence in our service, and finally experiment the real 5 Stars Luxury Gran Melia's experience.On this purpose, please, do not hesitate to contact me directly, for all your future arrangements. I would be glad to personally take care of all the details concerning your next stay, extending a special treatment to further enjoy the Eternal City.In closing, may I thank you, once again, for taking the time to write. We are grateful for your support and do hope we may have the pleasure of welcoming you back at Rome.Best RegardsScilla GugliottaAssistant Guest Experience Manager

10/10 Excellent

Eric

Stayed 5 nights in Sep 2022
Response from Inna Kelep - Guest Experience Agent on Sep 27, 2022
Dear Mr. Eric,thank you for this wonderful evaluation after having stayed at Villa Agrippina a Gran Melia Hotel !We are hope you had an unforgettable roman vacation and we hope you grant us visit the next visit to our Eternal City!With warm regards,

4/10 Poor

adriana p salazar

Traveled with family
Disliked: Amenities, property conditions & facilities
A/C Very hot inside the hotel. 2 days sleeping in a sauna, just excuses from the hotel stuff.
Stayed 4 nights in Jul 2022
Response from Guest Experience Department on Aug 6, 2022
Dear Mrs. Salazar, greetings from Villa Agrippina a Gran Melia Hotel. We would like to thank you for your feedback after your recent stay with us. We regret to know that your experience did not meet your expectations and we are sorry you experienced some issue with the air conditioning. The satisfaction of our guests is our main priority and for this reason our staff tried to find the best available solution for you which has been rejected many times and we finally found a better alternative for you with a room change that could better meet your needs, only after two nights as it has not been possible for all our staff to reach you before. We look forward to welcoming you again some time in the near future and we wish you a lovely day, Kind regards, Giulia De Sanctis

10/10 Excellent

Rodrigo, Key Biscayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 3 nights in Jul 2022
Response from Scilla Gugliotta on Jul 19, 2022
Dear Guest, Thank you very much for giving us your lovely feedback about your recent stay at Villa Agrippina a Gran Melia Hotel. We remain at your disposal, looking forward to welcoming you back in the nearest future. Kindest Regards, Scilla Gugliotta Assistant Guest Experience Manager

10/10 Excellent

Andre, Greenwoodvillage

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff very clean and fun
Stayed 4 nights in Jun 2022
Response from Scilla Gugliotta on Jul 5, 2022
Dear Guest, Thank you very much for leaving such a lovely review about your recent experience at Villa Agrippina a Gran Melia Hotel. We are looking forward to welcoming you back soon in the heart of the Eternal City. Kindest Regards Scilla Gugliotta Assistant Guest Experience Manager

8/10 Good

Bernie

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Jun 2022

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jun 2022

10/10 Excellent

Dimple

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel in a great location
Stayed 5 nights in May 2022
Response from Scilla Gugliotta on Jun 11, 2022
Dear Guest, Thank you so much for taking your precious time in writing such a lovely fedback about your recent experience at Villa Agrippina a Gran Melia Hotel. We truly hope to welcome you back soon in the heart of Rome.. Kindest Regards, Scilla Gugliotta Guest Relations Executive

10/10 Excellent

WENDY, Ridgeley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every way.
Stayed 4 nights in May 2022
Response from Giulia De Sanctis- Guest Experience Department on May 15, 2022
Dear Wendy, we would like to thank you for your wonderful feedback after your recent experience with us. It fills us of joy to read that you had a pleasant stay and we really hope to welcoming you soon in your home away from home. Kind regards

10/10 Excellent

karen

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous hotel, highly recommended.
Stayed 3 nights in Apr 2022
Response from Scilla Gugliotta on Apr 13, 2022
Dear Karen, Thank you very much for taking your precious time in sending us such a lovely review about your recent stay at Villa Agrippina a Gran Melia Hotel We remain at your complete disposal, looking forward to welcoming you back soon. Kindest Regards, Scilla Gugliotta Guest Relations Executive

10/10 Excellent

Jonathan

Stayed 3 nights in Feb 2022

10/10 Excellent

Lundon, Arlington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service.
Stayed 4 nights in Dec 2021
Response from Guest relations Executive on Dec 27, 2021
Dear Guest, Thank you so much for taking your precious time giving us such a lovely review about your recent experience at Villa Agrippina a Gran Melia Hotel. We are already looking forward to welcoming you back soon in the heart of the Eternal City.. Kindest Regards, Scilla Gugliotta Guest Relations Executive

10/10 Excellent

Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and accommodated to all Our needs. Highly recommend this hotel!
Stayed 4 nights in Dec 2021
Response from Elena Sartori Assistant Guest Experience Manager on Dec 13, 2021
Dear Vanessa, thank you very much for your wonderful review. We are very grateful for the nice words regarding the staff, we are more than pleased to share them with the entire Team. We truly hope to welcome you back soon for another great experience. Best regards, Elena Sartori Assistant Guest Experience Manager

8/10 Good

john

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor control of room temperature, also Pillows need attention poor support. Size of junior suite misleading. It’s less than pictures imply
Stayed 4 nights in Nov 2021
Response from Elena Sartori on Dec 7, 2021
Dear John, thank you for sharing your feedback with us. It is essential for us to know our valued guests' oprinion and we are sorry to read that we have fell short in few aspects. We wish we could have assisted you promptly during your time with us, in order to turn your experience in an overall excellent one. We hope to have the opportunity to welcome you back soon. Best regards, Elena Sartori Assistant Guest Experience Manager

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was superb. Rooms were great. Very central to Trastevere.
Stayed 1 night in Nov 2021
Response from Guest Experience Department on Nov 26, 2021
Dear Gregory, we would like to thank you for having taken the time to share your recent experience at Villa Agrippina a Gran Melia Hotel and for such a positive feedback. We are really glad to have made your stay with us memorable and we really hope to welcoming you back soon in the near future. Kind regards, Giulia De Sanctis Guest Experience Department

10/10 Excellent

Violetta

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very modern hotel! Very elegant and tasteful especially the breakfast area filled with books. The staff was friendly and very helpful. Great location, close to Vatican, Castel St. Angelo, Tiber River, Piazza Navona. We enjoyed our stay in the hotel and would highly recommend it. One minus: Some of the maids apparently smoked in the room at night.
Stayed 5 nights in Oct 2021
Response from Elena Sartori Assistant Guest Experience Manager on Nov 12, 2021
Dear Violetta, thank you very much for your wonderful review. We like the idea you appreciated the hotel itself, the breakfast room, location and staff. It si very rewarding for us to receive such good words and we are sharing them to the entire Team. We are looking forward to welcoming you back soon.. Elena Sartori Assistant Guest Experience Manager

10/10 Excellent

Gordon, London

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a great location, convenient for the Campo Marzio, Vatican and Tiber. No more than 20 mins walk from the Fora/Palatine/Colosseum complex. Staff are super-friendly and helpful. Good value for money vs some of the other five-star locations in Rome.
Stayed 2 nights in Nov 2021
Response from Elena Sartori on Nov 8, 2021
Dear Gordon, thank you very much for sharing your appreciation for our location and staff and for all your good words! We truly hope to have the chance to welcome you back soon. Best regards, Elena Sartori Assistant Guest Experience Manager