Ratings based on 346 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
87% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Very Pleasant Hotel

Posted Jul 21, 2016
Pros: The service of the staff and the neighborhood.
Cons: The milk in the cappuccino's could be hotter. :)
Location: The location was very nice. Close to all attractions but quiet and pretty. Tree lined block with beautiful hotels and restaurants.
We had a very pleasant stay in the Grand Hotel Palace. The staff was very friendly and helpful. Our room was very clean and nicely decorated. The hotel bar/restaurant was very pretty and the food was tasty. We really liked the tree lined street we were on and the neighborhood was quiet yet convenient to all major attractions.
3 out of 5
by A verified traveler

Conveniently located but noisy street in front

Posted Jul 19, 2016
Restaurant outside very noisy with cars passing bye. I would say it's more of a business hotel rather than a hotel for a holiday One king size bedrooms are small but ok Bathroom good size
5 out of 5
by A verified traveler

Posted Jul 18, 2016
Wonderful hotel. They made my trip to Rome that much more enjoyable.
4 out of 5
by A verified traveler from canada

Got bumped out- no AC- handled with grace

Posted Jun 24, 2016
Outstanding GM, couldn't have been more gracious, personally escorted us to another hotel, introduced us there, treated us to breakfast the next morning and was extremely kind! Sadly, this was our final stay in Italy and we were looking forward to experiencing this beautiful hotel. Next time!
Comment from Hotel Management
Jul 20, 2016 by Andrea Fiorentini, Hotel Management
Dear Guest, firstly we would like to thank you for choosing our Grand Hotel Palace. We are really pleased to read your positive review and to know you appreciated our gesture. We look forward to welcoming you next time and please do not hesitate to contact me, as I would like to ensure a memorable stay with us. Sincerely, Andrea Fiorentini General Manager Grand Hotel Palace
5 out of 5
by A verified traveler from Sydney

Beautiful high level hotel in upmarket area

Posted Jun 21, 2016
Pros: see main entry
Cons: Just some of the finishes in the room (601) were a little scuffed and could be addressed to make a truly remarkable experience.
Location: See main entry
I loved this hotel. It was opposite the American Embassy. While close to the Spanish Steps (5-10 minutes walk) it felt well away from the tourists. You could imagine yourself as a stylish Roman living in a lovely central suburb. The foyer was fabulous and you were welcomed by the doorman every time. I stayed in the second rung up room (I think deluxe) and it was simply enormous, and stylishly fitted out with marble everywhere. Just up the street, was a fabulous coffee bar with lovely crostini where you could have a stand at the bar expresso.
3 out of 5
by A verified traveler

Average hotel, not a 5 star

Posted Jun 9, 2016
The hotel is well located however it is average. There is no coffee making facility in the room. The air conditioning was noisy. The toilet was scratched and marked. No bath, only a shower. Only BBC and CNN English channels. Coffee in the on site cafe costs 8 Euros. So whilst not luxurious it is comfortable and clean.
Comment from Hotel Management
Jun 20, 2016 by Andrea Fiorentini, Hotel Management
Dear Guest, firstly we would like to thank you for posting your review. Our Guest Satisfaction is our daily mission, so we usually read all your feedbacks with great interest as this is a valid tool to check and improve our quality standards. We are really sorry for not being able to meet your expectatons completely. We are not in any way questioning with you, but we take this occasion to clarify some aspects. Concerning the location, we are in walking distance from the Trevi Fountain, Spanish Steps and Borghese Gallery and we can guarantee to our next guests that there are also other attractions close to the hotel. Regarding the room, we would like to inform you that just some categories have bath and shower, so it is always better to select this preference when you make a booking. As well as, we are glad to inform you that all our suites and junior suites have state of modern art coffee machines; anyway tea/coffee making facilities are always available under request. Talking about the TV, we offer several free international channels and the Pay tv, in order to give a wide range of choices. Anyway for any kind of request or inconvenience, we invite our customers to contact immediately the reception, as we are always available to manage promptly any issue. We will take in serious consideration your constructive criticism and we hope you would come back. Best Regards, Andrea Fiorentini General Manager
4 out of 5
by A verified traveler from L

Flott hotell sentralt i Via Veneto.

Posted May 31, 2016
Flott hotell, store rom og gode senger. Hyggelig betjening. 10 min til Spansketrappen og Trevifontenen.
4 out of 5
by A verified traveler from Port St Lucie, Florida Usa

Posted May 29, 2016
For Europe this hotel is good, staff very friendly, and location has good ubication. Really I recommend the hotel
Comment from Hotel Management
Jun 6, 2016 by Andrea Fiorentini, Hotel Management
Dear Guest, we would like to thank you for posting your comment. We are more than glad to read you appreciated our property. I'll personally share your positive feedback with the entire staff in order to plan new goals and go ahead to guarantee an excellent service. We look forward to welcoming you. Best Regards, Andrea Fiorentini General Manager
4 out of 5
by A verified traveler

Central in Rome

Posted May 25, 2016
Hotel was clean, comfortable & staff was friendly. Wi-fi was down for 3 days which was a big concern for us as we had to download/print important tickets and we were unable to do so at the hotel.
Comment from Hotel Management
Jun 5, 2016 by Andrea Fiorentini, Hotel Management
Dear Guest, thank you very much for leaving your feedback. It is really important for us in order to check our quality standard and do always our best to guarantee an outstanding service. We are pleased to read that you appreciated our property and staff; on the other side we apologize for any kind of inconvenience you had with the Wifi connection. Our Maintenance is a daily routine and of course, if informed, we go ahead with a test. Moreover, if our provider needs to make an update, we always inform our guests to avoid any kind of problem and give our complete assistance using all our tools. We hope you would come back and we invite you to contact us directly to show our best care. Sincerely, Andrea Fioretini General Manager
3 out of 5
by A verified traveler from QUERETARO

ME AGRADA SU UBICACION

Posted May 15, 2016
Pros: LA UBICACION
Cons: NO DAR HABITACIONES CON OBRA NEGRA PEGADAS A LA VENTANA
LA VISTA DE MI HABITACION HACIA UNA OBRA NEGRA NO ME AGRADO NADA PEDI EL CAMBIO Y QUE "ESTABAN LENOS" COSA QUE NUNCA FUE CIERTA
Comment from Hotel Management
May 27, 2016 by Andrea Fiorentini, Hotel Management
Estimado Huésped, La agradezco profundamente el tiempo que invirtió en compartir su experiencia. Es un placer saber que le gustò la ubicacion central. Lo sentimos mucho por lo que occurrió durante su estancia. Hemos controlado el trabajo de los técnicos y he personalmente hablado con el equipo de la Manutención. Nos hemos dado cuenta de que en su caso la vista no estaba muy agradable debido a estos trabajos al exterior de la estructura. Como habia dicho Usted, el personal del Front Desk está siempre disponibile para enfrentar cualquier tipo de necesidad y si hubieramos tenido habitaciones disponibles, podríamos haber evitado que se llueve un recuerdo tan malo de nuestro hotel. Esperamos que en su próxima estancia podrá cambiar su idea sobre nuestra hospidalidad. Un cordial saludo. Andrea Fiorentini General Manager