Ratings based on 182 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
87% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

It's not grand and it's not a palace

Posted Sep 23, 2016
Pros: The staff is the best.
The name is deceiving. It's a nice hotel with a wonderful staff. The rooms are on the small side, but this may be the norm since it was my first trip to Rome.
4 out of 5
by A verified traveler

Posted Sep 19, 2016
Pros: Breakfast room staff was prompt and courteous
Cons: See above
Location: Via Veneto is fine, but next time I'll stay near the Spanish Steps.
Housekeeping was bad. First day, no toilet paper. Next day, no wash cloths. Next day, no wash cloths and no tissue paper. Air conditioning was non responsive. Leak from air conditioner.
4 out of 5
by A verified traveler

Sehr ruhig und etwas abseits gelegenes Hotel

Posted Sep 8, 2016
Ich bin sehr zufrieden und würde das Hotel weiterempfehlen.
5 out of 5
by A verified traveler from Dubai

Excellent choice for short stays

Posted Aug 28, 2016
Close to many atractions in the city Easy to find Nice place Friendly staff
5 out of 5
by A verified traveler

Lovely Hotel chosen for a special celebration

Posted Aug 4, 2016
Pros: All the staff were fantastic and the location was great.
Cons: Nothing
Location: Excellent location, walking distance of many of the must see sights eg Trevi Fountain, Spanish Steps, Pantheon etc
The experience at this hotel was fantastic from start to finish. Arrived at the hotel before check in time, but as the room was ready we were able to check in and start exploring the beautiful city. The staff were friendly, helpful and ensured that all aspects of our stay were met. We were travelling to celebrate our Silver Wedding Anniversary and on the evening of our anniversary a complimentary bottle of fizz and cake were sent to our room. We checked out early on the last day as we had a tour booked, but when we returned to collect our cases we were able to use the facilities to freshen up and change before travelling.
Comment from Hotel Management
Aug 8, 2016 by Andrea Fiorentini, Hotel Management
Dear Guest, first of all we would like to thank you for having chosen our Grand Hotel Palace for yor special event. I would like to thank you on behalf of the entire staff for your kind words. It is a great pleasure to read such a beautiful comment and I'm sure my team will be encouraged by your feedback in order to do always the best and guarantee a pleasant stay to all our valuable customers. We are more than glad to know you appreciated our nice gesture to celebrate your anniversary. We always try to make special your stay and leave a sweet memory about our property. Hoping to host you again, we send our best regards. Andrea Fiorentini General Manager Grand Hotel Palace
4 out of 5
by A verified traveler from York, England

Nice Hotel convenient for sight seeing

Posted Aug 2, 2016
Pros: Location
Location: Walking distance to Spanish steps. Other sites required a longer walk or taxi but taxi journeys were short and relatively cheap
Convenient, friendly and comfortable hotel, ideal for a short stay to use as a base for sight seeing. Hotel staff very friendly and helpful although restaurant recommendations were more on the expensive side.
5 out of 5
by A verified traveler

fUn and hip, perfect location

Posted Aug 1, 2016
Beautiful hotel in a great location. Very stylish and hip. Staff was wonderful!
Comment from Hotel Management
Aug 19, 2016 by Andrea Fiorentini, Hotel Management
Dear Guest, we thank you so much fr posting your review. We are more than glad to read you appreciated our property. I'll personally share your comment with my team that will be surely encouraged by your note to do always the best for all our customers. We look forward to welcoming you. Sincerely, Andrea Fiorentini General Manger
5 out of 5
by A verified traveler

Great one!!

Posted Aug 1, 2016
I stayed there for 4 days, it's a great hotel and the staff are nice and friendly. I realy liked and should every body try it.
Comment from Hotel Management
Aug 19, 2016 by Andrea Fiorentini, Hotel Management
Dear Guest, we would like to thank you for sharing your experience with the Expedia community. Our Guest Satisfaction is really important for us in order to check our teamwork and improve our standard. We look forward to hearing from you. Sincerely, Andrea Fiorentini General Manager
4 out of 5
by A verified traveler from A

Centralt

Posted Jul 31, 2016
Väldigt god mat på hotellet. Mysig Spa del med bastu, bassäng och bubbelbad. Hotellet ligger centralt nära att gå till de många olika byggnaderna, monument och turist attraktioner. Mycket bra restauranger i närheten av hotellet också. Är en dock ute efter nattliv får man ta en taxi över ån. Där fanns det mer barer och nattklubbar.
Comment from Hotel Management
Aug 19, 2016 by Andrea Fiorentini, Hotel Management
Dear Guest, thank you so much for posting your review. We are pleased to know you appreciated our property and we are sincerly glad to know you enjoyed the location, as we have a lot of attractions close by the hotel. We hope you will come back soon. Best Regards, Andrea Fiorentini General Manager
5 out of 5
by A verified traveler

Very Pleasant Hotel

Posted Jul 21, 2016
Pros: The service of the staff and the neighborhood.
Cons: The milk in the cappuccino's could be hotter. :)
Location: The location was very nice. Close to all attractions but quiet and pretty. Tree lined block with beautiful hotels and restaurants.
We had a very pleasant stay in the Grand Hotel Palace. The staff was very friendly and helpful. Our room was very clean and nicely decorated. The hotel bar/restaurant was very pretty and the food was tasty. We really liked the tree lined street we were on and the neighborhood was quiet yet convenient to all major attractions.