Ratings based on 186 Verified Reviews

4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Central location. Accessible by foot to all center

Posted Nov 17, 2016
Probably best breakfast in Rome. The hotel staff responded orderly to any question we had.
Comment from Hotel Management
Nov 23, 2016 by Alessandra Imperio, Hotel Management
Dear Guest, thank you very much for posting your review. Our Guest Satisfaction is our first aim and your feedback is extremely important in order to check and improve our quality standard. Thank you for your positive comment. We look forward to hearing from you. Best Regards, Alessandra Guest Assistant
4 out of 5
Recommended
for Couples
by A verified traveler from Reading, UK

Honeymooners

Posted Nov 2, 2016
Pros: Staff, location, Restaurant, Suites
Cons: Some of the cheaper rooms are not great
Location: Everything is walking distance - Restaurants, Shopping, Sightseeing. Do take a left out the hotel and explore the back street restaurants.
So. First I booked a "Superior" room BUT it was NOT SUPERIOR! I do recommend this hotel but if you want a quality room, you need to upgrade to a Deluxe or a Suite. We had a Junior Suit and it was brilliant.... large room, large bathroom, large bed, large TV with large number of channels! Breakfast is a very nice experience as too is the Spa and Spa Pool (it is not a swimming pool) which has a Jacuzzi section and is salt water and very relaxing. Staff are all very nice and helpful and the location is great for reaching all the best parts of Rome. Get a map from reception and some advice on your preferred things to see and take a walk for as long as you can/want!
Comment from Hotel Management
Nov 23, 2016 by Alessandra Imperio, Hotel Management
Dear Guest, we would like to thank you for posting your review. We always read every comment with utmost interest as this is the best means of measuring the standard of hospitality that we strive to reserve for all our guests. We are more than glad to know you appreciated our property, staff and services. We sincerely hope to host you again. Best Regards, Alessandra Guest Assistant
3 out of 5
by A verified traveler

Pleasant rooms and location - awful food and decor

Posted Oct 14, 2016
While the room shower was lovely and staying a few minutes from the Spanish Steps was great, the decor is outdated and the breakfast is of airport quality. I enjoyed being in my room but remainder of the hotel is not appropriate for the price.
Comment from Hotel Management
Nov 30, 2016 by Alessandra Imperio - Guest Assistant, Hotel Management
Dear Guest, thank you for posting your review. Our Guest Satisfaction is our first aim, so your comment is one of the best means of measuring our quality standard. We are not in any way questioning with your personal judgment about the decor, but we would like to inform our future customers that the style at our hotel is modern and luxurious details are mixed with the Art Deco. The hotel has been recently refurbished and you can admire our precious gem, the Cadorin Hall, painted with original 1920s frescoes. Thank you again for sharing your experience. We hope to see you again. Sincerely, Alessnadra Guest Assistant
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location. Modern. Room decor too dark.

Posted Oct 11, 2016
Modern place. Great decor but our room was decorated with cream and dark color. Look great but after a day, it was depressing. The bed mattress was the hardest I have ever had!! As if I was sleeping on the floor. The staff was very pleasant.
Comment from Hotel Management
Dec 7, 2016 by Alessandra Imperio, Hotel Management
Dear Guest, firstly we would like to thank you for choosing our property for your recent stay in Rome. We would like to thank you for your kind words about our staff. On the other side, we are sorry for not being able to meet your expectations completely. Talking about the room, we would like to remind that our Front Desk staff is always available to show you a different room category, upon availability. Therefore, if guests do not feel comfortable in the room originally assigned, we kindly ask to inform the reception and it will be our pleasure to satisfy your request. We hope to host you again soon. Best Regards, Alessandra Guest Assistant
5 out of 5
Recommended
for Everyone
by A verified traveler

It's not grand and it's not a palace

Posted Sep 23, 2016
Pros: The staff is the best.
The name is deceiving. It's a nice hotel with a wonderful staff. The rooms are on the small side, but this may be the norm since it was my first trip to Rome.
Comment from Hotel Management
Oct 7, 2016 by Andrea Fiorentini, Hotel Management
Dear Guest, we would like to thank you for choosing our hotel and posting your comment. We are more than glad you appreciated our staff, your kind words will be a strong input to go on like this! Concerning the size of the rooms, we can guarantee that, as Boutique Hotel, our rooms are in line with the standard. Thank you again for sharing your experience. Best Regards, Andrea Fiorentini General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 19, 2016
Pros: Breakfast room staff was prompt and courteous
Cons: See above
Location: Via Veneto is fine, but next time I'll stay near the Spanish Steps.
Housekeeping was bad. First day, no toilet paper. Next day, no wash cloths. Next day, no wash cloths and no tissue paper. Air conditioning was non responsive. Leak from air conditioner.
Comment from Hotel Management
Oct 7, 2016 by Andrea Fiorentini, Hotel Management
Dear Guest, first of all thank you for sharing your experience. We are really glad to read your positive feedback about our staff. On the other side we are sorry for not being able to meet your expectations. I've discussed your concerns with the department involved. I would have appreciated very much the opportunity to meet you during your stay in order to address your concern immediately. Please feel free to contact us at info.rome@millenniumhotels.com. Thank you again for your feedback. Best Regards, Andrea Fiorentini General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Dubai

Excellent choice for short stays

Posted Aug 28, 2016
Close to many atractions in the city Easy to find Nice place Friendly staff
Comment from Hotel Management
Oct 7, 2016 by Andrea Fiorentini, Hotel Management
Dear Guest, thank you so much for sharing your experience with the other travelers. We are more than glad you enjoyed your stay with us and we hope to welcome you soon. Best Regards, Andrea Fiorentini General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely Hotel chosen for a special celebration

Posted Aug 4, 2016
Pros: All the staff were fantastic and the location was great.
Cons: Nothing
Location: Excellent location, walking distance of many of the must see sights eg Trevi Fountain, Spanish Steps, Pantheon etc
The experience at this hotel was fantastic from start to finish. Arrived at the hotel before check in time, but as the room was ready we were able to check in and start exploring the beautiful city. The staff were friendly, helpful and ensured that all aspects of our stay were met. We were travelling to celebrate our Silver Wedding Anniversary and on the evening of our anniversary a complimentary bottle of fizz and cake were sent to our room. We checked out early on the last day as we had a tour booked, but when we returned to collect our cases we were able to use the facilities to freshen up and change before travelling.
Comment from Hotel Management
Aug 8, 2016 by Andrea Fiorentini, Hotel Management
Dear Guest, first of all we would like to thank you for having chosen our Grand Hotel Palace for yor special event. I would like to thank you on behalf of the entire staff for your kind words. It is a great pleasure to read such a beautiful comment and I'm sure my team will be encouraged by your feedback in order to do always the best and guarantee a pleasant stay to all our valuable customers. We are more than glad to know you appreciated our nice gesture to celebrate your anniversary. We always try to make special your stay and leave a sweet memory about our property. Hoping to host you again, we send our best regards. Andrea Fiorentini General Manager Grand Hotel Palace
4 out of 5
Recommended
for Families
by A verified traveler from York, England

Nice Hotel convenient for sight seeing

Posted Aug 2, 2016
Pros: Location
Location: Walking distance to Spanish steps. Other sites required a longer walk or taxi but taxi journeys were short and relatively cheap
Convenient, friendly and comfortable hotel, ideal for a short stay to use as a base for sight seeing. Hotel staff very friendly and helpful although restaurant recommendations were more on the expensive side.
Comment from Hotel Management
Dec 7, 2016 by Alessandra Imperio, Hotel Management
Dear Guest, we would like to thank you for spending time to share your experience. We are pleased to receive your positive feedback: our staff will be encouraged by your kind notes and your review will be a strong input to get new excellent goals. Looking forward to hearing from you, we all send our best regards. Alessandra Guest Assistant
5 out of 5
Recommended
for Everyone
by A verified traveler

fUn and hip, perfect location

Posted Aug 1, 2016
Beautiful hotel in a great location. Very stylish and hip. Staff was wonderful!
Comment from Hotel Management
Aug 19, 2016 by Andrea Fiorentini, Hotel Management
Dear Guest, we thank you so much fr posting your review. We are more than glad to read you appreciated our property. I'll personally share your comment with my team that will be surely encouraged by your note to do always the best for all our customers. We look forward to welcoming you. Sincerely, Andrea Fiorentini General Manger