Ratings based on 205 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
by A verified traveler from Ottawa, Canada
Definitely not a 5-star hotel!!!Posted Aug 22, 2015
Pros: The room - a deluxe double - was spacious...a good size for two people.
Cons: While the room was very clean, the common areas are in need of a serious cleaning. Overall, this hotel is over-priced for what it offered/delivered.
Location: Great location. Safe, walkable. Lots of restaurants close by.
We were in Rome for only two-days following the end of a cruise. Picked this hotel based on its location and because it was so highly rated on Expedia and several other sites. The hotel is well-situated in a nice hotel district that is walkable and safe. Staff were pleasant...a tad pretentious but pleasant. The hotel room - a deluxe double - was spacious, very clean, with a modern bathroom. While the room was very clean, the hotel's common areas are not! The hallway carpet is stained and soiled, which may explain why the hallways are so dimly lit. The pinkish art deco chairs that you see in the site photos, particularly the velvety ones in the marble staircase, are disgracefully soiled...something you'd see at a truck-stop or at the curb on garbage day...not in a "5-star" hotel. As we were only in Rome for two days, we lived out of our suitcases. But if you're someone staying for a longer period or if you prefer to unpack and settle in, good luck. There was no dresser nor anywhere to put your clothes and toiletries, save a smallish closet with a few hangers and two cutlery-sized drawers. There wasn't a closet or someplace to put your suitcases. With numerous options within walking distance for food and drinks, the onsite restaurant and bar are way over priced, likely the main reason why it was always empty. The cost in in-room mini-bar items was equally outrageous! Needless to say, we bought bottled water and snacks while we were out to take back to our room.
for Business Travelersby A verified traveler
Ottima locationPosted Aug 21, 2015
Pros: Location e servizio
Cons: La SPA
Location: E' situato in i Veneto, peno i sufficiente!
Abbiamo trascorso una sola notte(camera superior) in questore lente kvergo: servizio accurato,personale professionale, camera ampia e confortevole. Nell'albergo c'è anche una SPA ,invero piccola. Per il retto tutto erfetto
for Everyoneby A verified traveler from London
Nice hotelPosted Aug 19, 2015
Nice hotel a short walk to city sights but in a quieter location that is a lovely escape at the end of a busy sightseeing day
by A verified traveler
Samall roomPosted Aug 8, 2015
Too small rooms. Terrible staff and very dirty. And this is the full strory
for Everyoneby A verified traveler
Posted Aug 7, 2015
Really nice and clean. Great location with great services
for Everyoneby A verified traveler from new York
Nice hotelPosted Aug 5, 2015
Nice and clean hotel. Small rooms, but if you there for history and more it's shouldn't be an issue. Friendly and helpful staff.
for Everyoneby A verified traveler from Scotland
Beautiful hotel in a great locationPosted Aug 3, 2015
Pros: Decor, location, bathroom, bar, spa facilities.
Cons: Customer service, especially at reception desk.
The style and decor of this hotel are impressive, and the location on the Via Veneto is ideal for sightseeing and people-watching (even if none of the Roman taxi drivers seem to know where it is!!). The staff in the bar, and in the spa, were friendly but the reception staff showed the indifference to customer service that we have reluctantly come to expect now in Italy. However, this didn't spoil our stay, and we would probably stay here again, for the good facilities and the proximity to the Borghese gardens, Spanish steps etc.
for Everyoneby A verified traveler from Napoli
La dolce vita, prevalentemente per stranieri...Posted Aug 2, 2015
Hotel di lusso e di classe in Via Veneto, ottima la posizione, bello, eccellente il contesto. Curato nei minimi dettagli, per creare una bella atmosfera. Peccato solo per la camera assegnata, grande, bella, curata nei dettagli, con eleganti pavimenti di marmo, ma con la peggiore esposizione dell'hotel (al primo piano in un vicolo, vicino a una rumorosa ventola di un condizionatore; se non si può eliminare la camera, eliminate almeno la ventola!!!)
for Everyoneby A verified traveler
Posted Jul 28, 2015
Great staff. Friendly, polite and extremely welcoming. Made my trip extremely comfortable.
for Everyoneby A verified traveler from Washington, DC
Nice hotel relatively close to Vatican, etc.Posted Jul 3, 2015
Pros: See above.
Cons: Room lighting
Location: Hotel is located in tourist area.
We stayed 6/27 through 7/2/2015 on holiday. The room was clean and large. My only complaint is that the room illumination was too dim at night. Extremely helpful staff, good buffet breakfast. I would stay there again the next time I visit Rome.