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Hotel is attached to the Rome airport. Made it super easy to stay waiting for next flight. Hotel also has a bar and restaurant on location. Both are a little $$ but it is only one around.
Robert
Stayed 1 night in Apr 2024
8/10 Good
Andrew
Traveled with partner
Apr 24, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel really needs a remodel. Looks very dated and the bathroom in particular was more three star than four star. The staff and the food were very good though and made up for the star of the room. The lasagne was outstanding.
The hotel is very convenient for the airport and you walk under cover the whole way. It's quite a walk for sure but super convenient
Room had mold around window
Dirty fixtures in room
william
Stayed 1 night in Apr 2024
6/10 Okay
Anthony, Center Valley
Traveled with partner
Apr 18, 2024
Liked: Cleanliness, staff & service
Good location within the airport, although it required a fair amount of walking. Restaurant was excellent for breakfast and lunch!
Room was entirely too warm for sleeping. A/C barely operated. Two elevators were not running, so leaving the hotel with luggage took much longer than expected.
Anthony
Stayed 1 night in Apr 2024
Response from Laura on Apr 19, 2024
Dear Anthony, thank you so much for being our guest and for taking the time to post your review. We are happy to know that the overall stay was satisfactory and that you appreciated the convenience of our location and the restaurant services. We are sorry if the room temperature was not comfortable. All your comments have been noted and shared with the relevant management team in order to take the necessary corrective actions.Laura BolzoniExecutive Office
The only positive about this hotel is that it is connected to the airport so you don’t have to worry about getting a ride.
Bertha
Stayed 1 night in Apr 2024
Response from Laura on Apr 18, 2024
Dear Bertha, thank you for taking the time to share your comments on your stay with us. We are really happy to know that the overall experience has been satisfactory and look forward to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office
Close to the airport and that’s it, this hotel is a 3 star
Teodorico
Stayed 1 night in Apr 2024
Response from Laura on Apr 18, 2024
Dear Teodorico, thank you for being our guest and for taking the time to post your review. We are glad to know that the overall experience has been satisfactory.We have taken note of your comments and look forward to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office
The hotel had everything we needed and the service was a delight. The staff was so nice and courteous and really went out of their way to help out. I highly recommend staying here. Especially if you are catching the plane or come in on a plane. The location is great!
The hotel keeps up the reputation of Hiltons.
However, it is aging and needs some renovations. The safe in my room did not work. The light for the magnifying mirror in the bathroom did not light up. A plug on the left side of the desk was detaching from the wall. The sheer behind the curtain was falling off the rail and was dragging on the floor.
I was a bit surprised by this poor maintenance.
Bosco
Stayed 1 night in Apr 2024
Response from Laura on Apr 18, 2024
Dear Bosco, thank you so much for being our guest and for posting your review. We do apologize for the issues reported and for the inconvenience these might have caused. All your comments have been shared with the relevant management team to make sure that corrective actions are taken where necessary.Looking forward to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office
It is very convenient if you have an early international flight. The service is pleasing and the food is good
Antonio
Stayed 1 night in Apr 2024
2/10 Terrible
shant
Traveled with partner
Apr 9, 2024
Disliked: Staff & service, amenities
All the bedding was feather.
I couldn’t sleep
shant
Stayed 1 night in Apr 2024
Response from Laura on Apr 18, 2024
Dear Shant, thank you for being our guest. We are sorry to learn about the issue reported and for the inconvenience this might have caused. We do have alternative options to feather and it is always preferable to notify the hotel before arriving to have the room ready for you. However, if requested when in house, the housekeeping team would have done their best to meet your request and deliver a more comfortable stay for you. Looking forward to welcoming you back again soon.With kind regards.Laura BolzoniExecutive Office
6/10 Okay
amanda
Apr 8, 2024
Liked: Cleanliness, staff & service
This hotel is connected to the airport which is very convenient if you have an early flight or are getting in very late. Otherwise, it's overpriced for the condition of the property. Rooms are outdated. They charge for WIFI - it's 2024??? The location is the only reason I stay here (I've stayed multiple times) otherwise I would chose somewhere else.
amanda
Stayed 1 night in Apr 2024
Response from Laura on Apr 9, 2024
Dear Guest, thank you for being our guest and for taking the time to post your review. We have carefully reviewed your comments and are glad that you appreciated the convenience of our location. Wi-Fi connection is available for free for all guests in the hotel public areas. Additionally, free in-room Wi-Fi is available for Hilton Honors members, subject to booking conditions.We really hope we will have the pleasure to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office
This hotel is perfectly located near the airport. The staff was very friendly and helpful. The room was clean and the bed was comfortable. The breakfast was fantastic. All great for a one-night stay.
That property needed a whole lot of upgrade. The pool was so dirty, the ladder going down the pool was about to fall off. My favorite was the buffet. Only chose it because it was next to the airport but overall stay 2 out of 10.
This is a perfect stay before a flight out of Leonardo de Vinci airport
Ronald
Stayed 1 night in Mar 2024
4/10 Poor
Wayman
Traveled with partner
Apr 1, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Wayman
Stayed 2 nights in Mar 2024
Response from Laura Bolzoni on Apr 5, 2024
Dear Wayman, thank you for being our guest and for posting your review. We are sorry to learn that the overall experience has not been totally up to expectations. We really hope we will have another opportunity to serve you better on the occasion of a future visit.With kind regards.Laura BolzoniExecutive Office
A typical airport strip 3 star hotel nothing special. Hotel staff are friendly and attentive. Only reason I stayed there was because I had an early flight and the hotel is connected via an indoor bridge to the airport.
The bridge however is a bit sketchy with homeless people sleeping in the tunnel. Food at the hotel is overpriced I suggest you walk to the airport as the food there is cheaper.
Joseph
Stayed 1 night in Mar 2024
Response from Laura Bolzoni on Apr 5, 2024
Dear Joseph, thank you so much for being our guest and for posting your review. All your comments have been taken into the greatest consideration and will certainly help us to improve our future guest experience.Looking forward to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office
Excellent is the best word to describe the entirety of our stay at the Hilton Rome Airport. Employees are happy and very willing to please. Front Desk staff is cordial and efficient. Wait staff is alert and prompt. The food is delicious. The facility is immaculate. The service is impeccable. The gym and pool are exceptional. I’ve stayed here before and will stay here again. Thank you, Hilton Rome Airport.
Great property. Conveniently attached to the airport, you can walk without leaving the building. Room was nice, clean and quiet. The pool was nice to decompress between flights. The dining room was nice as well for a quick bite to eat. Would definitely recommend.
Impersonal and expensive, as airport hotels will be, but comfortable and very convenient, with excellent gym and pool facilities. The restaurant had poor ratings, but we had a salad, salmon, and a desert and all were delicious.
Very bad check-in experience. A flight was cancelled because of which the lobby was packed with people. There were only 4 desks open & Hilton did not have a separate line for ppl who were not part of the cancelled flight grp, creating complete chaos & disatisfaction. One would think they know how to handle checkin but they did not. Very bad experience.
Sangeeta
Stayed 1 night in Mar 2024
Response from Laura on Mar 27, 2024
Dear Sangeeta, thank you for being our guest and for posting your review. We are really sorry to learn about the overall unsatisfactory experience.We do apologize for the delay at check in time and for the inconvenience this might have caused. We perfectly understand your disappointment and would like to reassure you that this is certainly not the level of service we usually deliver to our guests.Unfortunately, on the day of your arrival, we received an unexpected group of delayed flight passengers. Under the circumstances, despite of our efforts to minimize the inconvenience for all guests, some service shortfalls might unfortunately occur. We regret that this episode has spoiled the overall perception of your stay with us and really hope we will have another opportunity to regain your trust in our services.With kind regards.Laura BolzoniExecutive Office
Very convenient for earlly flights. Staff very courteous.
Irene
Stayed 1 night in Mar 2024
8/10 Good
JIAN HUI
Traveled with family and small children, Traveled with partner
Mar 25, 2024
Liked: Cleanliness, staff & service, amenities
Good place walk to terminal in airport, fair price.
JIAN HUI
Stayed 1 night in Mar 2024
6/10 Okay
alexander, las vegas
Mar 24, 2024
The beds have seen better days
alexander
Stayed 1 night in Mar 2024
Response from Laura on Mar 27, 2024
Dear Alexander, thank you for sharing your views on your stay with us. We are sorry to learn that you did not appreciate the comfort or our beds. Your comments will be taken into the greatest consideration and will certainly help us to improve our future guest experience.Looking forward to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office
30 people in line for two reception staff. Wait was about an hour. Terrible
Barbara
Stayed 1 night in Mar 2024
Response from Laura on Mar 25, 2024
Dear Barbara, thank you for being our guest and for taking the time to post your review. We apologize for the wait at check in time and for the inconvenience this might have caused. This is certainly not the kind of service we usually deliver to our guests. Unfortunately, being located at the airport, sometimes there is an unexpected arrival of delayed passengers which may impact negatively about check in operations.We hope we will have the pleasure of welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office
The hotel was very convenient to the FCO Airport. We also had a wonderful dining experience- the food was very good and the staff was outstanding, fun and made the experience extremely enjoyable!
Rick
Stayed 1 night in Mar 2024
6/10 Okay
Kandace, Houston
Traveled with family
Mar 20, 2024
Very dated
Kandace
Stayed 1 night in Mar 2024
Response from Laura on Mar 25, 2024
Dear Kandace, thank you very much for taking the time to share your views on your stay with us. We have taken note of your comments and you can rest assured that it will be taken into the greatest consideration for future improvements.Looking forward to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office
6/10 Okay
Fiona, New York
Traveled with family
Mar 19, 2024
very basic room
Fiona
Stayed 1 night in Mar 2024
Response from Laura on Mar 25, 2024
Dear Fiona, thank you very much for being our guest and for posting your review.Guests' genuine feedback is always very much appreciated.We look forward to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office