Ratings based on 212 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
72% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Barcelona

No space enough for clotching!

Posted Nov 8, 2016
Location: Too far from city center, if you're on holidays
Good in general, but in a room for 4 pax no space enough for storing the luggage... unless you stay for 1 night. The shower on my room was not working properly (noticed to the concierge already, hopefully they will take care!)
Comment from Hotel Management
Nov 14, 2016 by Roberta, Hotel Management
Dear J, Thank you for your comments. We have appreciated your feedback and apologies if some of the services did not find your expectations. We have shared your comments with the Housekeeper and the staff maintenance. Thank you again for your thoughtful comments. We really hope it will not be the last time you'll visit us. With kind regards Roberta S. Assistant to the General Manager
5 out of 5
by A verified traveler from Kelowna, BC

Great Hotel for Kids

Posted Nov 4, 2016
We arrived by car from the Tuscany region so the hotel's location was perfect for us. We loved that we did not have to drive into Rome. We were so close to the airport and were able to cab to the airport and into Rome for about 20 euros each way for our family of 4. The pools were a perfect relaxing place for us and the kids. The room was clean and pleasant. The dining room was nice, food was ok but there were other restaurants around if you were willing to walk a bit. The breakfast buffet included with our nights stay had everything so it wasn't hard to feed ourselves and the kids.
Comment from Hotel Management
Nov 7, 2016 by Roberta, Hotel Management
Dear Jenn, Thank you for your review. We really appreciate your comments relating your stay with us and we are pleased that all the services received have been useful and comfortables. Our hotel team are here to make sure your stay is as welcoming, pleasant and stress-free as possible - you are our guest and we want you to have the best possible experience. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. With kind regards, Roberta S. Assistant to the General Manager
3 out of 5
by A verified traveler from US

Not impressed

Posted Oct 23, 2016
Location: Hotel is located in an office park between airport and city of Rome.
As I walked into the room (204) the first thing I noticed was a large stain in the carpet about one foot in diameter. Further on in front of the credenza and between the beds many many small dark spots which came from some liquid spilled. It was a one night stop to the airport and I accepted it but it left a bad taste in my mouth.
Comment from Hotel Management
Oct 25, 2016 by Roberta, Hotel Management
Dear ERICH, Thank you for your comments on the recent visit to our hotel. We do apologise about the room. We have a very strict monitoring program for the rooms that allows us to identify the problems that may occur. We do apologise if the carpet was not clean. Had you contacted the Manager on Duty or the reception, they would have assigned to you another room. Despite your disappointment we do hope you will return to stay with us again at some future date when you can be assured of our very best attention. With kind regards Roberta S. Assistant to the General Manager
2 out of 5
by A verified traveler

Food services very poor.

Posted Oct 16, 2016
Pros: Leaving
Cons: Run down and no signs of improvement or willingness to correct and improve.
Location: That was fine
Do not enforce their smoking policies. Room fridge did not work, phone did not work. Moved due to infringement from one non smoking floor to the next. Advised front desk daily and advised oh well some people are rude. Business support, only one computer working. Television did not work properly.
Comment from Hotel Management
Oct 19, 2016 by r.selvaggio@holidayinn-eur.it, Hotel Management
Dear Anonymous, We appreciate your feedback regarding our property. We strive every day to create special experiences to our guests and I am truly sorry we did not manage this for your stay. It is most disappointing to read you received a less than satisfactory level of service. We can assure you that your experience is not indicative of our usual high standards when it comes to service. Nevertheless, we have taken note of your comments and have shared these with our management team to ensure that this issue is addressed accordingly. Despite your disappointment we do hope you will return to stay with us again at some future date when you can be assured of our very best attention. Roberta S. Assistant to the General Manager
3 out of 5
by A verified traveler

nice hotel close to the airport

Posted Sep 9, 2016 on CheapTickets
Pros: I really liked the rooms and staff
Cons: The food at the restaurant needs to be improved
very nice place to stay if you are traveling through Fiumicino airport.
Comment from Hotel Management
Sep 15, 2016 by Roberta, Hotel Management
Dear Anonymous, Thank you for your sharing your comments regarding your stay with us. We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Sincerely, Roberta S. Assistant to the General Manager
4 out of 5
by A verified traveler from Venezuela

Fácil acceso al aeropuerto

Posted Sep 4, 2016
Hotel agradable, sencillo y acogedor sin muchas pretenciosos
Comment from Hotel Management
Sep 16, 2016 by Roberta, Hotel Management
Estimado Cristian, Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente, Roberta S. Assistente del Direttore Generale
3 out of 5
by eric

Posted Aug 31, 2016 on Hotels
Comment from Hotel Management
Sep 15, 2016 by General Manager, Hotel Management
Dear Eric, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Roberta S. Assistant to the General Manager
4 out of 5
by Alessandro from Reggio Emilia

Posted Aug 29, 2016 on Hotels
Comment from Hotel Management
Sep 15, 2016 by General Manager, Hotel Management
Gentile Alessandro, la ringraziamo per aver valutato il nostro hotel e l'aspettiamo per il suo prossimo soggiorno a Roma! Con i nostri migliori saluti Roberta S. Assistente del Direttore Generale
4 out of 5
by A verified traveler from San Francisco California

Conviniently close to airport

Posted Aug 28, 2016
Room carpet was the only dirty thing, a lot of business people staying at hotel, nice staff, good breakfast no eggs but ham cheese break coffe etc ..
Comment from Hotel Management
Sep 15, 2016 by Roberta, Hotel Management
Dear Lorena, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Roberta S. Assistant to the General Manage
3 out of 5
by Joakim

Average - Not much to do

Posted Aug 20, 2016 on Hotels
Stayed 3 nights at this place before outbound flight back home. The place was good for just relaxing by the pool and it might also be good for those of you that want to visit rome during the days and then go back to the hotel for some hours by the pool. Hotel has some good shuttle service to Rome and City Center during the days, but the last one from the city leaves 10 pm so not for you that want to hit a pub until midnight. But otherwise there are not ANYTHING to do near the hotel. Its a business district, no pubs other hotels etc. It was completely dead after like 8 pm. For you in 20-30s that like to hangout in a pub this is not a place for you. But if you have children and want to have a pool then it might be good.
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Dear Joakim, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Roberta S. Assistant to the General Manager