This hotel layout is the weirdest I have ever encountered as it resides in a complex of hotel/hostels. We entered a large opening and there were signs for different hotels and lots of students sitting everywhere. This hotel is up some stone stairs (no lift from ground floor) and you pass other hotel receptions on your way up so there are different people around from different hotels. We find our hotel reception through a broken glass door and checked in, then we had to go back into the stairwell where there is a very small lift situated between the flights of stairs (very quaint but can take no more than two people with hand luggage). We asked for a room overlooking the back courtyard of the hotel for quietness which was quite a dark room even when the shutters were open. The beds were OK and I had to ask for a softer pillow as the ones on the bed were like a brick. The bathroom was tiny (two of you couldn't be in there at the same time unless one of you were in the shower). The room itself was a strange shape and the full length mirror was in the darkest place in the room so it wasn't of much use. This room didn't feel nice to be in and unless it was much cheaper I would not stay here again. The breakfast was all sweet stuff and was OK if that's what you wanted.
Comment from Hotel Management
Jan 2, 2016 by Jino Joy, Hotel Management
Thank you for sharing your experience with us
First of all we would like to express our sincere apologies for the inconvenience you experienced during your stay With respect to your feedback, I would like to inform you as follows:As the hotel is situated above the lower ground, which can be seen from photos, the hotel offers rooms that are situated on second and third floors. Sorry to hear that you didn't like the ambiance of the hotel. As many other reviews attest, we do have a wonderful relaxing atmosphere.But I believe, it's just a personal choice. Eventhough our lift may not have met your expectations, we are pleased that you appreciated the location, price value and services. As you experienced our hotel located in elegant 19th c building together with other hotels.It is very difficult to have large elevator due to the huge infrastructural limitation.The lift is small due to the the fact that our building built before the introduction of modern type elevator and it is very common in historical cities .Our reception is situated on raised ground floor , from there starts lift to the various floors Eventhough we do not have porter service our front desk are willing to assist those persons need special assistance ( physcially challenged ,carrying woman or old people)to manage their luggages by themselves.
It is quite sad that you were not satisfied with your room size and format of the bedroom, we actively ensure all promotional materials are open in regards to the size of our bedrooms, this is due to the ancient building which we take huge pride in remains characteristic yet high class. We always recommend to Guest prior to booking, that they explor all room types available, sizes and amenities of which differ, to ensure that Guests choose and book the room type most suitable to their needs.We also provide upgrading facility.