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Reviews of Hotel D'Este

3 out of 5
Hotel D'Este
Via Carlo Alberto 4 B, Rome, RM

Reviews

6.4
Rating 10 - Excellent. 24 out of 366 reviews" "
Rating 8 - Good. 127 out of 366 reviews" "
Rating 6 - Okay. 115 out of 366 reviews" "
Rating 4 - Poor. 65 out of 366 reviews" "
Rating 2 - Terrible. 35 out of 366 reviews" "

7.0/10

Cleanliness

6.6/10

Staff & service

3.0/10

Amenities

5.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Great access to Termini railway station
This hotel is 5-10 minutes walk to Termini railway station. In general the area around the station is quite scummy but this hotel is in a nice area just up the road from Basilica of Saint Mary Major where there are also a few nice restaurants. The hotel itself is okay but looking a little dated but in general very clean. The area is quiet at night and the air-conditioning very good. The mattresses could do with being changed as they seem old, lumpy and very soft. The breakfast was a typical basic Italian, but without any pastries which I found strange. However there was enough to fill me up in the way of yoghurt, fruit and cornflakes. I was only here for one night and I would definitely stay again.
Stayed 1 night in Sep 2021

8/10 Good

Lyndel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, budget friendly and helpful staff
Very good staff, accommodating and very helpful. Few away from Roma termini and Metro. Hotel is clean and budget friendly.
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to the colosseum. Staff were polite helpful and friendly.
Stayed 2 nights in Dec 2018

6/10 Okay

Jia

Liked: Room comfort
Good location
Good location, nice terrace
Stayed 3 nights in Dec 2018

8/10 Good

Ashley

This was our first time staying at the property and unfortunately because of flooding the previous week we had to be moved across the street to another property. They carried our bags and let us check in early though. Wonderful experience and great breakfast!! Would stay here again if ever in Rome.
Stayed 1 night in Nov 2018

8/10 Good

Ashley

This was our second time staying with this hotel. We were able to check in early and the staff is very polite. The room was a little noisy as the restaurant/outside eating area was right outside our window.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveler

Stayed 3 nights in May 2017

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Hotel Review
The hotel staff wasn't very friendly. The only person to give us their time of day was the cleaner and she was run off her feet. (A smile costs nothing) The room we stayed in didn't have any hot water, the room needs a lick of paint and the AC didn't work. We didn't spend much time in the hotel but the time we did spend there wasn't very pleasant. This hotel proves the point that you get what you pay for.

8/10 Good

Brian, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near train station
We had twin beds which I prefer for better sleeping. There was a small bathtub - the only one on our travels. The breakfast was had lots of variety and was very good.
Response from Ramona on Jul 28, 2016
Thank you very much, we hope to see you again! Regards, Front Office

6/10 Okay

Tom, Geneva, IL.

Liked: Cleanliness, staff & service
Hotel is close To Everything
The hotel is OK for people like my wife and I who are looking for a place to stay but do not spend much time in their room. We only look for places close to transportation and prefer walking to see as many sites as possible. This hotel is close to some really great restaurants and the buses are within a block or so if needed. Do not go to this hotel if you have any type of handicap as it is not set up for people with any problems.
Response from Ramona on Jul 28, 2016
Thank you, Sir We already renovated all the areas & the rooms, we hope to have you again as our guest!

4/10 Poor

Patrick, Poitiers

Disliked: Staff & service, room comfort
Poor experience
The only good aspect was the hotel being close to transportation and city center, but unfortunately, although we paid for a room for a couple with a big bed, we got "the last room with two separate beds" lined in Indian file, a very small room compared to the picture we viewed and booked. Not to mention the noise made by drunk guests who were disrespectful of others, while the personnel did nothing about it.... a poor experience for a hotel in the center of Rome. Breakfast was nice, service staff friendly.
Next time we surely assign you a bigger room, thank you for choosing our hotel!

8/10 Good

Martin, Montreal, Quebec.

Liked: Cleanliness, staff & service, room comfort
Was in major repairs on groundfloor and stories.
OK for a 3 star hotel and the price asked for, but lacked of heating, mainly in the dining room at breakfast time. Will be much improved when the repairs are terminated.
Response from GIANNI on Dec 12, 2015
OK THANKS

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
It was a decent hotel, but they were renovating it while we were staying there which made it look dirty and dusty.

6/10 Okay

steev, new york

Liked: Staff & service
Close to Termni station but far from the attractio
Staff is very friendly & helpful. Breakfast is good , my room was very small but quit.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Uncomfortable bed! Very thin pillows! No plug to have a bath! Quaint hotel in convenient area of Rome.

4/10 Poor

Nathalie, Edmonton, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Not only it was a shabby building that screams for the renovations, situated in filthy neighborhood, it also didn't have air conditioning in the room. Even though the website says that the rooms have air conditioning and climate control, the man behind the counter said it is only available in the summer. On October 6, when we checked in, there was +28℃ in Rome. It was hot, humid and stuffy... Nevertheless, the reception person refused to give me the remote control for the conditioner so I can turn it on. He said it was cold enough outside so I can sleep without any air conditioner. He was arrogant and defying. Definitely he didn't care about customer service at all. I can't see why he is the one that should decide for me what is hot and what is not. Besides, I don't understand why the site doesn't specify that the air conditioner is only provided for the summer. It sounds like cheating to me. Expedia should have a better control over the hotels it advertises. As I think, the cases like this one, undermine its reputation and credibility.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run for your life!!!!! DO NOT BOOK TO STAY HERE
Where do I start! Me and my sister arrived early into the actual first day of our trip & found the entrance chained & locked with a Dosey incompitant night desk clerk fast asleep on the front desk area. The unwelcoming staff member ( male) felt it was his place to reprimand us for the fact our flight had arrived late thus our late checking. This person was compleatly incompitant and tried to con us into paying over and above the price for our booking/room. With the downstairs area appearance not up to much our room was 1000% worse!!! To our horror we found we were put into a poky dark & dusty twin bed room, calling it 'Shabby Not Chic' would be a compliment so let me just say is was a run down, 70s hot mess! The bathroom stunk, whilst the sink was half way detached from it's stand, with the actual toilet needing 3-4 attempts before actually flushing. The mouldy and grime coated shower stall was disgusting to look at much less use day to day. Weak Internet,no air con ( considering it was temperatures in Rome was high), no working Plug sucket ( only the main light switch worked), a hole in one of the windows and the free breakfast was stale, basic, and unappetising to say the least! On our first night there was no chance to sleep as a physco woman was screaming the hotel down all night long threatening to burn the place down??? We mentioned the incident to the day shift person at the desk in the morning they just shrugged it off. Not a 3 star hotel PLEASE DO NOT BOOK TO STAY!!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Not happy!
Big disappointment

8/10 Good

Sean, Cincinnati

Liked: Cleanliness, staff & service
A decent place
It is near the Termini station - just a 5 minute walk. The staff are very friendly. The wifi only works in the lobby. It is a perfectly adequate hotel. The bed is small but it gets the job done. The bathroom is nice. The A/C works well. I don't know how anyone can really complain about this place. It is affordable and well-managed. I would stay here again.

6/10 Okay

Argi, Montreal

Liked: Cleanliness, staff & service, room comfort
Clean and convenient but seedy location
We booked this hotel for our last night in Rome, only to sleep basically and catch our plane out in the morning. We checked-in very late due to having taken the last train from Naples... the neighbourhood is super-sketchy at that time. The room was clean and the hotel is within walking distance to Termini station from where you can catch a bus (way cheaper than the train) to the airport. The breakfast is a good size buffet.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay at D'este
The pictures online were not accurate. The room I asked for was a double room, but it was the size of a shoebox. Small broken and dirty bathroom. The beds were two twin kid size beds. We refused to spend the night there and had to find another hotel that was close by and much better on short notice.

8/10 Good

Thaddeus, Charleston, SC

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, easy access from train station.
Great hotel, easy access from the train station, very shady neighborhood. No wifi in the room, only the lobby. Best in room air conditioning we found in all of Italy.

8/10 Good

Laura, Indianapolis

Liked: Cleanliness, room comfort
Disliked: Staff & service
Convenient location to Termini
We stayed just one night as we were passing through Rome and made reservations through Expedia online and last minute. When we arrived at the hotel, the front desk staff questioned my daughter's age (16) saying she is considered an adult and I had made a reservation for 2 adults and 1 child. I told them that the Expedia reservation form stated children were <17. In the end, they didn't charge for an additional adult. Elevator didn't work so had to carry luggage up to our room. But the hotel was convenient and the shower was the best one I had in Italy.

8/10 Good

Angela, Dallas, TX

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint, great location!
n/a

6/10 Okay

judy, Hallville

Liked: Cleanliness, room comfort
Dont expect North American.....Enjoy the culture
A great Europeon, small hotel right in the city centre. Great value for your money. We thought the staff were helpful and friendly. Our rooms were cleaned very well every day. We loved the big open and close shutters on the windows. We also enjoyed the breakfast very much and the terrace we could sit at in the am and in the evening with a bottle of Merlot.....

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely terrible! Don't even bother booking this hotel :(

8/10 Good

Anne, Comox Valley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will come again
Central location, friendly staff, clean accommodation, reasonable rates

4/10 Poor

Bunty, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
From a distant past.
Very shabby, some of staff distant. Hot water took forever, sink not attached to wall(very dodgy). Thick dust on ledges, manager very pleasant. Cheap but not too cheerful !!!!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location good
Showers are terrible Staff took 20 mins to check going through booming with a fine toothcombe, checking each letter!!!! Not very helpful too!!!

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
It was an ok hotel in general...the staff weren't friendly at all. We requested a double room and we got twins bed.

4/10 Poor

Elona, Vilnius

Disliked: Property conditions & facilities, room comfort
Nasty hotel.
As we entered our room, we found terribly old things there, but not as nice as you can find in antique shops. Breakfast - - it's better to skip it at all.

4/10 Poor

PAUL, Brussels

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Not very friendly and nobody speaks English. They charge for everything and not helpful with proper service.

10/10 Excellent

Jakub, Poland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIce, comfortable, cheap and safe hotel
Nice, comfortable, cheap and safe hotel near Termini station in the centre of Rome, Ideal for budget travellers. No bigger problems, nice staff, full breakfest, clean rooms etc. Perfect for first trip to Rome, Jakub

8/10 Good

lalo, texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, cheap price but it had a smell
Room smells bad

6/10 Okay

Clive, Manchester

Liked: Cleanliness, staff & service
Hotel D'Este Rome
Very basic, Clean, friendly. Mini Bar advertised- just a fridge. Hot water takes a long time to come through- be patient- will come!. Breakfast OK - Remenmber Hotel is 3*!! ( not the Ritz). Good for a short break.

8/10 Good

A, York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, modestly priced, central hotel.
The staff went out of their way to be helpful. Because of my flight I arrived, as I expected, before my room was ready - but was given a cold drink and able to sit comfortably until it was. I had a lovely large room with a view of the Basilica of St Mary Major, and the receptionist, noticing my arthritis, changed the room initially booked for one with a shower, which was easier for me than a bath.There was a slight problem re hot water, but that was immediately put right. Buffet breakfast had lots of choice, the little patio area was attractive, and there was a microwave to heat bread etc if wanted. The lift was efficient. The hotel is near both Metro lines, and several bus routes, which made travel easy, and there were plenty of cafes, restaurants and shops in the immediate area. I was shown how to get to an airport bus within easy walking distance (the Ryanair bus from Ciampino actually dropped me off rather further away) There were some noisy guests while I was there which was a nuisance - but that could happen anywhere. Altogether everything was done to make my stay pleasant.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
The aircon is broken and no kettle inside the room
They dont have any food or restaurant except breakfast.Our aircon is broken but the room is okay and spacious.

4/10 Poor

Silvia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Fahad, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, building is a little old, but kept clean. Close to the Termini train station, about a 20 minutes walk to the Colosseum and other nearby attractions; 2 minute walk to metro station. Would recommend for the price.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Clean and comfortable.Lovely crisp sheets.
Handy for station.Clean and comfortable.Staff helpful.A good ok'd fashioned Italian hotel .

10/10 Excellent

Pauly, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt like Rome
I loved this place! Old but well maintained it was a perfect start for our stay in Rome!

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

2/10 Terrible

Mac, London

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very bad hotel and very bad staff
absolutely a disaster will claim money back

4/10 Poor

Rodrigo, Mexico City

Disliked: Staff & service, property conditions & facilities, room comfort
Kings in Italy are infants?
I was supposed to get a King Size bed in this hotel. It was a single bed that made noises everytine I moved. The room wasn't ready by check in time. The personnel, mostly chinese, barely speaks italian (just one of them could be considered fluent) and even communicating in English was difficult. Bathroom: the shower stall was so little that I flooded the bathroom everytima I took a shower. Everything looks old and not really clean.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Adequate hotel near Termini station.
This hotel had nice Italian character in a great location near Termini station. The drawbacks were however: (1) We had a room next to old elevator. It made a very loud sudden screeching sound stopping us from getting to sleep and woke us up in the night. I suggest the hotel management look into this. (2) On the expedia booking we put down that there are 2 adults and 2 children. On arrival were told there were only two beds as we only paid for a triple room.I wrongly assumed that Expedia would have automatically made the adjustments to get us the extra bedspace but it has to be formally requested on the booking. We got by, but the attitude of the hotel reception staff was discourteous and disappointing. You don't want to be told ''its not my problem'' by them after 9 hours travelling with delayed flights and young kids. They offered an extra bed at 15euros/night but couldn't do at short notice for the first night.

2/10 Terrible

Rome, J

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deseptive description
Terrible room, small as a closet. The king size bed requested was smaller than a tein. Linen was torn, pillows were flat. Shower was pathetic. Front desk did not even have an iron. Included breakfast iseorth a skip definately.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great location
Not in room a lot, good breakfast (continental, but free), clean and comfortable. Small, but so are all rooms in Europe. Reasonable prices, everything was clean and worked! Bed comfortable and staff were helpful.

4/10 Poor

Eleanor, Australia

Disliked: Property conditions & facilities
European Holiday_2014
Our experience staying at Hotel D'Este for 7 days is mediocre. But our overall experience exploring Rome and taking day trips to Tuscany to see the Leaning Tower of Pisa and also to Naples to visit the ancient town of Pompeii - AMAZING!

8/10 Good

Solo Traveller, Hertfordshire

Liked: Staff & service
Great value
Short walk from Termini station, 20 minute walk to the Forum, friendly (and English speaking) staff. The proximity to piazza dell'esquilino (practically on the doorstep) was a nice touch as well, and it served as a good point of reference when navigating my way back. The decor was a little antiquated, but the room was clean and the shower was decent (which is a huge plus of course!). If you're a light sleeper I'd recommend asking for a room at the front of the hotel, as opposed to the back. The square out the back is home to a number of what I assume were A/C units, which made a pretty noticeable noise all night; sort of like a deep hum. It wasn't an issue for me given my exhaustion from walking around in the Italian sun, although I did have to shut the windows, but families/couples might not enjoy this so much. The area wasn't bad, although it's probably worth mentioning that the nearby streets seemed quite popular with street vendors and consequently quite congested. Quick note, I did notice one or two homeless folk lingering around near the piazza in the evenings, but you're bound to see a few on a city break! Nobody ever gave me any grief and I felt quite comfortable withdrawing cash from an ATM (which has English language functionality) opposite the piazza. Otherwise, no issues whatsoever. I'd stay there again for sure.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to S. Maria Maggiore
I enjoyed my stay; small room for one person but worth the affordable price for a two-night stay. The included breakfast was appreciated, in addition to the convenient walk to Termini with one duffel bag. The hotel was clean, and the service was friendly. A small city tax is applied (I think it was 4 euro). Wireless internet was best in the lounge, but occasionally available on parts of each floor.