Lobby sitting area

Reviews of Hotel Eden - Dorchester Collection

5 out of 5
Hotel Eden - Dorchester Collection
Via Ludovisi 49, Rome, RM

Reviews

9.6

Exceptional

Rating 10 - Excellent. 71 out of 83 reviews" "
Rating 8 - Good. 10 out of 83 reviews" "
Rating 6 - Okay. 0 out of 83 reviews" "
Rating 4 - Poor. 0 out of 83 reviews" "
Rating 2 - Terrible. 2 out of 83 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

2/10 Terrible

Harry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The sixth floor restaurant on our final evening was a disaster. The Wine as listed,for which we waited 15 minutes, come before we were told it was unavailable.We asked if lobster on the menu was available and assured it was. We waited twenty minutes before being told it was not as well as the mushroom dish on the menu.Apart from the starter the rest of the meal was inedible as it lacked presentation and was overcooked. The dessert was availble on a table and one had to fetch it ourselves,we declined. Finally we asked for a Macallan whiskey and we were told it had run out of stock. I asked the staff of the restaurant manager to come but he never arrived and hence I went to reception and spoke to the Hotel management. They then refunded part of the meal and aplogised profusely.
Stayed 4 nights in Apr 2023

10/10 Excellent

YUFEI

10/10 Excellent

Haani

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay.
Stayed 4 nights in Oct 2022

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roma beautiful hotel with spectacular restaurants
Beautiful hotel with amazing details. I would suggest eating at both of their restaurants on the 6 floor. Incredible views and atmosphere from the restaurant. They have great attention to detail and provide excellent service. The Junior suite is a little small with a nice view if you can upgrade to the Classic Suite I would recommend the upgrade or to stay in a classic room.
Stayed 3 nights in Aug 2022

10/10 Excellent

Awais

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best
Best of the best in every way. In a quieter location though but everything great
Stayed 1 night in Aug 2022

10/10 Excellent

Paul

Stayed 1 night in Jun 2022

10/10 Excellent

Anurag

Stayed 2 nights in Apr 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay
Amazing Stay
Stayed 4 nights in Dec 2021

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Aug 2021

10/10 Excellent

Abdulla, Doha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I visited the hotel to celebrate honeymoon, very special and excellent hospitality, awesome experience, clean and nice suite.
Stayed 5 nights in Feb 2020
Response from Susanne Giofre on Feb 28, 2020
Dear Mr Abdulla, Thank you for your lovely review. We are absolutely delighted to learn that you enjoyed your stay with us and we look forward to the pleasure in welcoming you back in the not too distant future. Yours sincerely, Susanne Giofre

8/10 Good

Verified traveler

Stayed 3 nights in Jan 2020
Response from Susanne Giofre on Feb 28, 2020
Dear Guest, Thank you for your lovely review. We are absolutely delighted to learn that you enjoyed your stay with us and we look forward to the pleasure in welcoming you back soon. Yours sincerely, Susanne Giofre

8/10 Good

Vince, Sciliy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I had been tracking tickets to midnight mass for over two weeks and when I arrived no tickets. The conseign was call me in 40 minutes and never did! I returned only to find out he left for the day. I placed my trust the tickets would not be a problem. It was...nice hotel but not sure I would trust their word.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
A very central location with friendly staff. I will return❗️
Stayed 2 nights in Dec 2019
Response from Susanne on Dec 24, 2019
Greetings from Hotel Eden! Thank you for your lovely feedback and hope to welcome you back in the not too distant future. Yours sincerely Susanne Giofre Head of Guest Contact

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from Susanne Giofre on Oct 28, 2019
Many thanks for your lovely feedback. We look forward to welcoming you back to Hotel Eden in the not too distant future. Yours sincerely Susanne Giofre

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel with the most amazing staff. Our room was beautiful and breakfast was great too. The views across Rome while eating breakfast were outstanding. The hotel was peaceful and in a great location.
Stayed 4 nights in Sep 2019

10/10 Excellent

Richard, Lafayette, CA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Hotel Eden was perfect. Loved the rooftop restaurant. Loved the friendly staff who went out of their way to may our stay great.
Stayed 5 nights in Sep 2019

10/10 Excellent

ANTHONY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best of all worlds
A mixture of traditional and modern come together to make for an excellent experience. This property is newly renovated and every detail is perfect. Also the staff is helpful and welcoming.
Stayed 1 night in Sep 2019

10/10 Excellent

Martine A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegance and perfection
Elegant hotel in the heart of Rome. Beautiful roof top restaurant and bar terrace. Perfect place to watch the sunset.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is a gem. Outstanding service, spotless beautiful rooms and bathrooms. Concierge services amazing. Truly felt valued as guest. Beautiful view from their bar. All staff impeccably dressed and groomed. A great experience. Jolanta schwartz.
Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveler

Stayed 5 nights in Aug 2019

10/10 Excellent

Mazen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Vered

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent !
It was a wonderful experience. The room was very clean. The bed was extremely comfortable. Great location. Staff was great.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Excellent excellent excellent excellent excellent excellent
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st class, Luxury, 5 Star all the way!
Amazing start to finish. Beautiful place, great location, most comfortable mattress ever. 1st class, luxury, 5 Star all the way!
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very elegant hotel, the staff was top notch and everyone was so polite and caring
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was excellent, particularly at the restaurant on the top floor and concierge. The bathroom is unexpectedly so spacious. The view from the restaurant on the top floor is fantastic.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, nice design, cleanliness and great colors
Stayed 1 night in Jun 2019

10/10 Excellent

OeiLanSiem, Jakarta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very luxurious, have beautiful scenery, clean, good service, good food. It’s really worth for the price
Stayed 2 nights in Jun 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in May 2019

10/10 Excellent

Jim, Atlanta, GA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even as a frequent traveler, I have to say that this was the finest hotel experience ever. Impeccable hotel, room, and outstanding service from staff who seem genuinely happy to be there.
Stayed 1 night in May 2019
Response from Susanne Giofre on May 7, 2019
Dear Sir, Thank you for your wonderful review. We are delighted to learn that you enjoyed your stay with us and we look forward to the pleasure in welcoming you back soon. Yours sincerely, Susanne Giofre

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it all, service and people amazing. Concierge were extremely helpful in booking tours and dinners!
Stayed 5 nights in Apr 2019
Response from Susanne Giofre on May 7, 2019
Dear Guest, Thank you for your lovely review. We are absolutely delighted to learn that you enjoyed your stay with us and we look forward to the pleasure in welcoming you back soon. Yours sincerely, Susanne Giofre

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property 9th exceptional service. All the staff were wonderful. A fantastic experience
Stayed 1 night in Mar 2019
Response from Susanne Giofre on Mar 19, 2019
May we firstly thank you for choosing Hotel Eden for your stay in Rome. We are delighted to receive such great feedback and we look forward to welcoming you back to Hotel Eden in the not too distant future Yours sincerely, Susanne Giofre Reservations Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

zurab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, renoveted hotel, with exelent servise.
Stayed 4 nights in Feb 2019
Response from Susanne Giofre on Feb 18, 2019
Dear Mr Zurab, May we firstly thank you for choosing Hotel Eden for your stay in Rome. We are delighted to receive such great feedback. Thank you! We look forward to the pleasure in welcoming you back to Hotel Eden in the not too distant future. Yours sincerely, Susanne Giofre Reservations Manager

10/10 Excellent

Marla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel!!
The hotel is beautiful, it’s my second time staying there. The service is fantastic as well. The area is right next to the Spanish steps and I also used the gym which was very good as well. Totally recommend.
Stayed 1 night in Jan 2019
Response from Susanne Giofre / Reservations Manager on Jan 28, 2019
Dear Ms Marla, Thank you for your lovely review. We are absolutely delighted to learn that you enjoyed your stay with us and we look forward to the pleasure in welcoming you back to Hotel Eden in the not too distant future. Yours sincerely, Susanne Giofre Reservations Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel has been stunningly renovated. What is the best part, however, is the service. The staff couldn't be nicer or do enough for you...from the check-in with Christina Rotunno, to the wonderful concierge staff. All are gracious. However, what prevents a true full 5 stars is that the rooms are all very oddly configured, many quite small, even in the luxury category, and there is no rooms to store your clothes. Two tiny drawers for a double room. Not nearly large enough for any couple who are traveling for more than a long weekend in Rome. As such, we had to put clothes in the bathroom; store our valises downstairs, and even then we had a hard time finding places for items. So...if you are on the Grand Tour, with any reasonable amount of clothes...better be sure your room has drawer space.
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Jan 2019
Response from Claudia on Jan 12, 2019
Dear Guest, Thank you for your precious and lovely feedback. We all hope to see you back soon in the Eternal city. Best Regards and...A Presto! Relationship Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is hands down one of the finest hotels I have ever stayed in. It made a trip that was memorable and turned it into unforgettable. That is how amazing and comfortable and beautiful it was.
Stayed 4 nights in Jan 2019
Response from Claudia on Jan 12, 2019
Dear Guest, Thank you for your precious and lovely feedback. We are glad to know that you enjoyed at the best your stay with us. We all hope to see you back soon in the Eternal city. Best Regards and...A Presto! Relationship Team

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful hotel with the most wonderful staff
Stayed 5 nights in Dec 2018
Response from Susanne Giofre on Jan 11, 2019
Dear Sir/Madame, Thank you for your lovely review. We are absolutely delighted to learn that you enjoyed your stay with us and we look forward to the pleasure in welcoming you back to Hotel Eden in the not too distant future. Yours sincerely, Susanne Giofre Reservations Manager

10/10 Excellent

Bruce

We were in Rome for a short trip of Thanksgiving. The hotel was fantastic in every dimension, the room was incredibly comfortable, fabulous bed, luxurious linens, well appointed with excellent bathroom and shower, we were upgraded to a room with a beautiful view of Rome from a small balcony. The staff had left us a nice bottle of wine for our arrival, and one afternoon stopped by with a small tart (raspberry, cream!). The concierge was able to get us great tables at the osterias we asked about, and recommended an excellent last minute choice for our last night. The location was perfect, a quiet street less than five minutes from the top of Spanish Steps. We've stayed at the Hassler and several other great places in Rome, and the Eden is the best.
Stayed 3 nights in Nov 2018
Response from Susanne Giofre on Jan 11, 2019
Dear Bruce, Greetings from Hotel Eden! I ame absolutely thrilled to hear of your fantastic review of our hotel and our staff. I have of course shared your comments with the Management and staff. Looking forward to welcoming you to Hotel Eden in the not too distant future. Yours sincerely, Susanne Giofre Reservations Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
It was FANTASTIC. One of the nicer properties I’ve ever stayed at- attention to detail was excellent, great bar, very comfortable bed.
Stayed 3 nights in Nov 2018
Response from Susanne Giofre on Nov 13, 2018
Thank you for your wonderful feedback. We are thrilled that you enjoyed your stay with us and hope to welcome you back to Hotel Eden soon. Best wishes Susanne

8/10 Good

Peri, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Great service at the front door and concierge. Attentive staff during check in but bad service at the Library. The room was huge and the bathroom was amazing. No view at all as the windows were overlooking the courtyard (and it’s not a beautiful one). Bottega Veneta amenities and big, fluffy, luxurious towels in the bathroom were a hit!
Stayed 4 nights in Oct 2018
Response from Susanne on Nov 13, 2018
Dear Mr Peri, Thank you for sharing your recent experience at Hotel Eden. It's great to know that you enjoyed your stay with us. I also very much appreciate your feedback with regards to our Library staff and we are naturally disappointed that we did not live up to your expectations. We would like to discuss this further with you and we kindly ask you to contact us directly at the hotel. I truly hope to have the opportunity to welcome you back, so we can provide the exceptional experience that our guests have come to expect from us. Yours sincerely, Susanne Giofre Reservations Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s worth it !
An iconic hotel in an iconic place ... it’s true. Recent renovation very well done, lots of fine design details ... service level is high. close 2 all actions yet a quiet location. WILL come back.
Stayed 1 night in Oct 2018
Response from Christina on Oct 23, 2018
Thank you for your lovely feedback. We look forward to welcoming you back to Hotel Eden and the Eternal City soon. Best regards