Will not stay here again. Disorganised check in. Was told they gave my room away when I arrived cuz the hotel was overbooked. Transferred me to a different hotel in a less convenient location. Then was given a room with broken Air conditioning. When asked to swap room, staff was hesitant. Overall, service quality from the staff was mixed. One staff was friendly while others were cold and uninformative. Asked for sightseeing recommendation, the reception staff responded 'I don't know what you want to do' period. Breakfast was ok. Typical continental style.
Comment from Hotel Management
Aug 31, 2016 by General Manager, Hotel Management
Dear guest, we apologize for the issues you report, the staff's behavior you described is unacceptable, we will do our best to take measures in order to avoid this answer in the future. We also apologize for the overbooking situation it doesn't happen often, we are sorry it happened to you, we provided the same stars category hotel in the same area.