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Reviews of Hotel Emmaus

3 out of 5
Hotel Emmaus
Via Delle Fornaci 23/25, Rome, RM

Reviews

7.8

Good

Rating 10 - Excellent. 119 out of 415 reviews" "
Rating 8 - Good. 178 out of 415 reviews" "
Rating 6 - Okay. 72 out of 415 reviews" "
Rating 4 - Poor. 31 out of 415 reviews" "
Rating 2 - Terrible. 15 out of 415 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Francesca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - steps to St Peter’s Basilica
Stayed 3 nights in Mar 2024

8/10 Good

Maria Guadalupe

Traveled with partner
Liked: Property conditions & facilities
Good hotel
Stayed 7 nights in Feb 2024

4/10 Poor

Karla

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The photos are not in accordance with the property. The bathroom was horrible and basically I was a waste of money. The “breakfast included” was the worst and the staff attending the dinning area were so rude that the rest of the days of my staying there i rather go somewhere else for breakfast… I have to say that the staff at the front door were really nice and helpful with me, that i granted them
Stayed 4 nights in Jan 2024

6/10 Okay

Tony

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Location was excellent,Room very dated.Breakfast basic
Stayed 3 nights in Dec 2023

8/10 Good

Vicente

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at Emmaus was a very good one! Staff are very helpful and respectful! Good job!
Stayed 4 nights in Dec 2023

8/10 Good

Murat

Stayed 1 night in Nov 2023

10/10 Excellent

MARY, Yorba Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean room ,close to attraction
Stayed 6 nights in Sep 2023

8/10 Good

DEBRA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location if you are going to visit the Vatican. Continental Breakfast hit the spot especially the cappuccinos. Staff is very helpful.
Stayed 4 nights in Oct 2023

8/10 Good

Frederico

Traveled with family
Liked: Cleanliness, staff & service
happy family
staff are very helpful to any requests. hotel is old but clean. very good service during breakfast. lenient with earlier breakfast time instead of 7am. had fresh towels and room made up daily as requested. generally awesome stay. close to St Peter’s square like a 5 min walk. also very accessible to taxi which are just outside the hotel. few steps away from a nice La Vittoria restaurant.
Stayed 5 nights in Oct 2023

10/10 Excellent

James

Traveled with group, Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Friendly and helpful staff
Stayed 1 night in Oct 2023

8/10 Good

Ania

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is old and small, but very conveniently located (walking distance to the Vatican). The elevator is ancient and went out of service so we had to transport luggage via stairs to the 4th floor. The breakfast was a simple continental breakfast. Staff was nice and courteous and helped me transport/store luggage. Overall good for the price.
Stayed 3 nights in Oct 2023

8/10 Good

Anna Rose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location very close to Vatican…
Stayed 2 nights in Oct 2023

6/10 Okay

Sharlene

Liked: Cleanliness
Disliked: Staff & service
The room was small and beds uncomfortable and dated
Stayed 1 night in Oct 2023

10/10 Excellent

willa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady working the front desk was so helpful she helped us with transport to the cruise and from cruise to hotel which was a great help the hotel is very close to main square
Stayed 2 nights in Sep 2023

6/10 Okay

BYRON

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Cleaning in areas lacks attention to detail.
Stayed 2 nights in Oct 2023

2/10 Terrible

Jennifer, Bakersfield

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Despite its location, a walking distance, from the Vatican, my money would’ve been better spent going a little farther and staying in a nicer and safer hotel. I would’ve immediately taken my business elsewhere. However, we arrived in Rome late that evening, and we needed to rest. Where do I start? As soon as you enter the lobby you see dirty sofas in the waiting area. The carpet is filthy and it smelled of old moisture. I’ve been in the many antiquated hotels but the conditions here were unacceptable. We were on the third floor in a room across the hall from wallpaper that was peeling, rusty pipes, exposed wiring. Our room was next to a family who had an infant baby crying. The doors were so old and thin that you can hear conversations in the other rooms. In the morning, I heard 4-5 other alarms going off in the same hallway. The bedroom smelled of moisture, and as you open the bathroom door, it smelled like sewer. We had a sleep with the fan on in the bathroom to keep the smell from permeating into the sleeping area. I didn’t sleep at all because I can hear steps down the hallway. We arrived at midnight. I had to leave our room and take a walk outside because the smell was making me nauseous. I endure the polluted smell of Rome to clear my senses before entering the hotel to sleep. We took off the top cover and slept, set the alarm at 6, and immediately checked out.
Stayed 1 night in Oct 2023

10/10 Excellent

Rodney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service provided by staff, great location and so easy to access St Peter’s. Breakfast at the hotel was simple yet satisfying. Highly recommended for a great stay.

8/10 Good

Julie Alicia

This is ideally located for the Vatican City and the centre of Rome, and with shops, restaurants and cafes in easy walking distance. The hotel itself is average, old fashioned and quite basic, but I'd still recommend it for the location.
Stayed 3 nights in Sep 2023

8/10 Good

Erin, Victoria

Traveled with group
Liked: Cleanliness, staff & service
Great location. Staff were extremely helpful. Fantastic breakfast…beds were a bit uncomfortable. Very clean. Overall fantastic stay.
Stayed 3 nights in Sep 2023

10/10 Excellent

Dorianna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff if very friendly and accommodating. The breakfast is very good. The convenience of being near the major landmarks.
Stayed 4 nights in Sep 2023

10/10 Excellent

Carmelina

Stayed 3 nights in Sep 2023

8/10 Good

Rachel

Traveled with partner
Very outdated hotel but it was near vatican church which we love.
Stayed 2 nights in Aug 2023

2/10 Terrible

Carl

Stayed 2 nights in Aug 2023

8/10 Good

kris, san rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Juan

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023

8/10 Good

Amber

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for the money. Clean and friendly staff
Stayed 2 nights in Jul 2023

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint, clean, and friendly service.
Stayed 1 night in Jul 2023

8/10 Good

Jon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

4/10 Poor

Kenneth

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Start by saying you get what you pay for. It is a 3 star hotel. In Italy that rating means it is what it is. Older and dated property The shower was the size of a coffen standing on it's end. The air-conditioning barely and i mean barely worked. We made a mistake on the dates we were to arrive. Even though we communicated at least two days in advance to try to correct our mistake. They would not bu budge/no refund for a day less there. Staff helped arrange taxi to airport(expect to pay about 65 Euro. Comp breakfast that is good, not great.
Stayed 3 nights in Jul 2023

6/10 Okay

Patrick

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Great location. No hot water and low water pressure in the morning. Building systems upgrades are required
Stayed 3 nights in Jul 2023

8/10 Good

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location for Vatican. Excellent dining choices surrounding the Hotel. The Hotel is not 5 star, so if you want a hotel to hang out in, its not for you. The hotel is to sleep/recharge.
Stayed 2 nights in Jun 2023

10/10 Excellent

Delicia, Marietta

Liked: Cleanliness, staff & service, property conditions & facilities
This was my 2nd time staying at this hotel with 5 years in between my last visit and now. I really like it because of the location. There are good dining attractions in the area as well local store and taxi. Main attractions are a short walk away.
Stayed 5 nights in Jun 2023

8/10 Good

Araceli

Traveled with family
Liked: Staff & service, room comfort
Great Vatican location
The location is great if you’re planning to visit the Vatican. It’s literally a 5 minute walk from hotel. I recommend going late at night 9-10 pm before they close the gates.. it’s beautiful. The hotel itself is a bit dated (room keys are not electronic)and facilities are adequate.We appreciate the architecture and style. Free breakfast is great. Staff was friendly and great. A couple of good restaurants and convenience store right outside the hotel. Another perk is that taxis are right outside the front door.
Stayed 1 night in Jun 2023

8/10 Good

VICTOR

Liked: Cleanliness, staff & service
Great service
Stayed 4 nights in Jun 2023

8/10 Good

Leigh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older hotel in a great location, the staff was very nice and helpful, very clean, nothing fancy but nice to have an included continental breakfast as well.
Stayed 1 night in Jun 2023

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

4/10 Poor

Fabiola

Traveled with family
Disliked: Cleanliness, staff & service
El area de ubicación es buena cerca al Vaticano. Por afuera luce muy bien, el interior es un viejo building que a gritos pide una renovación.
Stayed 2 nights in May 2023

8/10 Good

Victoria

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2023

8/10 Good

bonnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Someone's dirty underwear was left under the bed. But over all clean. Beds are very hard, pillows flat. Friendly staff, old feeling but quaint. Great location . For the price would stay again.
Stayed 7 nights in May 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Besides being right near the Vatican, the staff was helpful and professional with any situations that came up during my visit.
Stayed 5 nights in May 2023

8/10 Good

Irene

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel area was very convenient and walkable to wonderful tourist areas. The staff was great, breakfast was lovely with cappuccino and a meat and cheese plate and the elevator was adorable. The only cons was that the bed was too hard and that there was a school full of students staying at the hotel that were disrespectful to the staff and neighboring hotel rooms.
Stayed 6 nights in Apr 2023

10/10 Excellent

Yvette, Whittier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed at this hotel for four days. My stay was well, had no issues! I was traveling solo the hotel stuff a very friendly the breakfast was nothing spectacular. However, the cappuccinos were amazing! It’s about 15 minute walk from Trastevere, and about 12 minutes another direction to the hop on hop off sight seeing bus. I believe stop 5, on Piazza Di Pointe St. Angelo; about 10 min walk to the Vatican. I felt completely safe in either direction that I walked. The bus is just right around the corner if you choose to take that lots of restaurants, cafés shops. So much to do and everything was local and in walking distance.
Stayed 4 nights in May 2023

4/10 Poor

Sherri

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Bathroom had mild smell and our sheets had dirt on them
Stayed 1 night in May 2023

10/10 Excellent

Michelle, Haverhill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a main st in a walkable area. About a 20 min walk to the Vatican and walkable to the review fountain. They have valet parking for 30 euros a night. Taxis line up in front of the hotel and there are several restaurants next door. There is 1 elevator which is a few hundred years old therefore small meaning 1 person and 1 suitcase at a time. I would definitely stay here again
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Two days in Rome
Very good stay, older hotel but in a great location.
Stayed 2 nights in May 2023

10/10 Excellent

Emerlin

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The hotel staff was amazing and the room was great but my only complaint was the shower space was too small for me. Overall because the customer service was AMAZING, I’ll still this hotel ⭐️⭐️⭐️⭐️⭐️ & 👏
Stayed 6 nights in Apr 2023

6/10 Okay

Demetri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down Hotel
The hotel location was perfect if you visit St Peter’s Basilica. But we can hear all the noise, from vehicles outside to our next door. Our last night was a nightmare, the front desk doesn’t have a control, all these teenagers was soo noisy in the middle of the night up until 2:00am and we are leaving our hotel at 3:30am for our next day flight back home.
Stayed 5 nights in Apr 2023

6/10 Okay

CHAYANIKA

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Perfect location and that's it.
Location was very good but the room itself was tiny not comfortable (heating was inefficient). In fact the AC remote batteries were dead and had to call reception to replace them. Staff tried to make it work but were unsuccessful. The room was cold, dark and literally felt like a cave. Parking was a nightmare, if you are driving to this location with your own car it's better to look for some other hotel. The staff asks you to find your own parking on street which took me almost an hour and about a kilometer away. The other option is private parking which costs 30 Euros a night. Breakfast if forgettable.. Overall not at all a pleasant stay.
Stayed 1 night in Apr 2023

10/10 Excellent

Emeterio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are glad that we found this hotel.
We were so close to the Vatican that we can see the dome of St. Peter's Basilica. Taxi stand is just outside the entrance door. The front desk staff are very helpful, just ask if you need assistance or you want help in adjusting room temperature, etc.
Stayed 3 nights in Mar 2023