Great customer service.
Posted Nov 15, 2016
The hotel is older, which is appropriate for a city the age of Rome. The location is excellent for transportation, being a couple of blocks from Roma Termini. The staff is easy to talk to and very attentive.
However, the bed had bugs, which left me with painful bumps throughout my body. When I figured out where the bugs/bites were coming from, I notified the front desk, and I was given another room (upgraded), immediately. Also, my original room faced a courtyard of other buildings and was quite noisy, on occasion. The new room faced the front of the hotel and was much more quiet.
The free breakfast buffet had a large assortment of cold continental items with coffee, tea, and juice.