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Reviews of Hotel Giardino D'Europa

3 out of 5
Hotel Giardino D'Europa
Via Lucrezia Romana 120/C, Rome, RM

Reviews

7.4

Good

Rating 10 - Excellent. 54 out of 255 reviews" "
Rating 8 - Good. 101 out of 255 reviews" "
Rating 6 - Okay. 65 out of 255 reviews" "
Rating 4 - Poor. 18 out of 255 reviews" "
Rating 2 - Terrible. 17 out of 255 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Claire

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We used this hotel for one night as it is situated near Ciampino Airport and we had an early morning flight home. Arrived early and we were looked after superbly by the hotel staff. A down side is the local area, which is very commercial and run down with limited facilities(no shops/bars/ restaurants),however we were happy to see the hotel had a restaurant that opened in the evening. The hotel is also used by numerous tradesmen/ army personnel as well as a few couples using the airport. The restaurant opened at 7.30 pm , we went downstairs at 7.45 to find it already packed with tradespeople,we took the last table for two but saw others turned away. We ordered two.courses and waited for the starters to arrive. were awful , poorly prepared and cooked. Main courses were next, my wife’s chicken dish was very cold.so she sent it back, it was returning scalding hot obviously microwaved. My fish main course was slimy and unappetising. As the restaurant is owed by the hotel, you pay at reception via your room number.we went to complain before paying but were told bills come to them after the restaurant closes. We were checking out at 4.00 am so got down early to sort it out only to find a French couple arguing with the grumpy night manager about the same thing . We had asked for a taxi to be ordered for 4.00 am so we just paid the 80 euro bill and left for the airport. We were also ripped off by this taxi driver! don’t eat here it’s dearer than central Rome !
Stayed 1 night in Oct 2023
Response from Perla on Nov 8, 2023
Dear Mrs. Claire,Thank you very much for share your experience with us.We are glad that you appreciated the kindness of our reception staff, we try to do our best to make you feel at home.We are truly sorry that you did not enjoy dinner, our guests are very happy with our cuisine as it is economical and of good quality, something unusual certainly occurred because I repeat that our chef's cuisine is always well appreciated. However, we thank you for reporting it to us to try to improve.Lastly, regarding your complaint, our colleague unfortunately did not interface with the kitchen and it was difficult for him to manage the matter.Best regards,PerlaCustomer Care Agent

10/10 Excellent

Christine, gananoque

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend
Stayed 1 night in Sep 2023
Response from Perla on Oct 2, 2023
Dear Mrs. Christine,Thank you very much for share your experience with us.We are glad that you appreciated our services and happy that you can recommend the hotel to other guests.We hope to see you again in a next future.Best regards,PerlaCustomer Care Agent

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent and friendly, cheap hotel to stay in and the pool is great value which reflects hotel
Stayed 1 night in Aug 2023
Response from Massimo on Aug 26, 2023
Good evening and thank you for your opinion, it is very important to us. Thank you.

4/10 Poor

Angus Joseph

Staff here were nice overall, but the hotel is not easily accessible by a person on foot, and local taxi service does not accommodate a person speaking English. Bit of a disaster when bus services have closed and you’re stuck for a cab. It’s a Motel, not ideal for a person who is not driving.
Stayed 7 nights in Feb 2023
Response from Perla on Feb 25, 2023
Dear Mr. Angus,Thank you for share with us your opinion about our Hotel.We are very sorry that you found problems to move around the city.We always advise our guests to see where our hotel is located because as it is highlighted, this area are no passable stretches on foot.We also receive a large number of people who, despite not having a private vehicle, move well, first of all because we have a free shuttle service that accompanies our guests to the nearest station, and also there is a bus that stops right in front of the hotel.Best regards,PerlaCustomer Care Agent

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Cheap and cheerful
Not a place for luxury but a good hotel for an overnight stay before heading to the airport. The staff were all very pleasant and helpful. Definitely you get what you pay for but overall we were happy.
Stayed 1 night in Oct 2022
Response from Perla on Oct 30, 2022
Dear Guest,Thank you very much to shared your experience with us.We are glad that you enjoyed your stay with us and appreciated our efforts to satisfy our guests.We hope to see you again.Sincerely,Perla Costumare Care

4/10 Poor

massimiliano

Liked: Cleanliness
Disliked: Room comfort
Hotel one night
The hotel has a large hall and some facilities like swimming pool, restaurant and garden, moreover it is easy to reach from the Anagnina subway. However you have to consider that is far from the main attractions and it's a bit complicated to take public transportation to the airport. The breakfast deserved 10 Stars as it was over the expectation, and the price matched the quality. Unfortunately I didn't have a good experience due to the lack of black out curtains as the room was on sun rise site.
Stayed 1 night in Apr 2022

2/10 Terrible

Robert

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
This hotel is a zero star. If hotel.com had any kind of integrity they would refund my money. I literally walled into the room and booked elsewhere. Shame in you Hotels.com
Stayed 1 night in Nov 2021
Response from Massimo on Nov 30, 2021
Good evening Mr. Maceachern I am very sorry for your opinion, fortunately the stars are not assigned by customers, at the time of booking you could pay more attention and see that the hotel was not located in the historic center, at least this thing was possible to see! !!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
family owned and quirky with very helpful and attentive staff.
Stayed 1 night in Aug 2021
Response from Massimo on Aug 24, 2021
Thanks for your opinion, it is important to us.

10/10 Excellent

SANDRA P

Stayed 2 nights in Aug 2021

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet but not ideal location
Some renovation was taking place but great effort was made to minimise any inconvenience. Overall the hotel was very quiet and reasonably clean. Amenities okay but could do with a kettle in the rooms. Breakfast was limited for choice. Staff very pleasant and helpful. Very far from shops and restaurants . Also long journey involving bus and metro to get to Rome . Located on a busy motor way surrounded by industrial sites.
Stayed 5 nights in Oct 2019
Response from massimo on Oct 29, 2019
Hello and thank you for expressing an opinion, the hotel as you will have seen at the time of booking is not located in the center of Rome, we have a very functional shuttle service to the metro. Thanks.

10/10 Excellent

Geoff, Hastings UK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had good swimming pool, although small was well kept and not over busy so ideal. Gardens good for relaxing with plaenty of shade. Breakfast selection was very good, restaurant doing excellent evening meals good choice with excellent service. Only down side difficult location to get to but well worth finding, would recommend and will stay again.
Stayed 10 nights in Aug 2019
Response from Noelia Veiga on Sep 22, 2019
Dear Mr. Geoff, The entire team from the Giardino d'Europa thanks you for your kind assessment and beautiful words. We work every day to improve our services and help our guests with everything we can. Know that we have achieved it make us be delighted and motivated to continue trying make feel our clients like at home. We thank you your stay with us and we wait for have the pleasure of accommodate you in all your next visits to the city. Best Regards, Noelia Veiga

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
The room was lovely. Was one of the newly refurbished rooms. So don't let the photo on the website of the room with horrible bed covers put you off. The pool was small but more than adequate for the amount of guests that were there during my stay. A quick dip to cool off. Staff were very nice and helpful and spoke reasonable English as my Italian was not great. Hotel is outside the City so i used a taxi €10 to the Metro station . Then got the Metro into Central Rome. €7 to travel all day on the bus or Metro brilliant. Restaurant was good, with a good choice of food on the menu in the evenings and a good amount of choice for breakfast all at a reasonable price. I was pleasantly surprised by the hotel and would stay here again.
Stayed 3 nights in Jul 2019
Response from Noelia Veiga on Aug 14, 2019
Dear Guest, We thank you wery much for share your opinion with us. Know you have enjoyed your stay in the hotel is our best reward. We are so pleased to meet you have liked our facilities, restaurant and new rooms. Our first objective is achieve guest's expectations and help them with everything we can, and know we reached it make us be so pleased and motivated to continue improving. We thank you again your time and reservation and we look forward to receive your very soon. Best Regards, Noelia Veiga

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service, property conditions & facilities
Good location for Ciampino Airport. Surrounding area is very run down and does not allow for safe walking.
Stayed 1 night in Jun 2019
Response from massimo on Jun 11, 2019
Thank you for expressing a judgment for us it is very important, the hotel is located in an industrial area

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place beautiful and good price it is undergoing rentavation and soon to be even better. People working there were terrific all around. Missing them already.
Stayed 11 nights in Mar 2019
Response from massimo on Apr 15, 2019
Thank you for expressing a judgment, it gives us great pleasure and always helps us to improve. Thanks.

10/10 Excellent

chinara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far from city, but well organized
although it is quite far from centre of Rome hotel is well organized. they offer free shuttle bus ride to the nearest metro, where you could reach the city in no time. Metro is quite simple to understand, two major lines. Shuttle bus could pick you up until 6pm the latest. if you want to stay in the city later, then you would need to take a bus from the Metro to the Hotel. Breakfast is superb.
Stayed 3 nights in Oct 2018
Response from massimo on Nov 22, 2018
Thank you for expressing a comment, we are happy that you enjoyed our services, we always try to improve ourselves. Thanks again.Massimo

6/10 Okay

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Staff on Aug 18, 2018
Gentile Sig. Antonio, , la ringraziamo per aver recensito il suo soggiorno presso la nostra struttura. Cordiali Saluti

4/10 Poor

CRISTIAN

Bad choice
The hotel is really far away from the city center and thus from all the touristic points of interest. In order to get there you need to use 2 different means of transport: The bus for 13 stations and then the metro for another 20(so time-wise it would take one about 1-1,5 hrs to get to the centre). The walls of the room are too thin and we could hear almost everything from the room next to us. So if visiting Rome is on your mind, then this hotel is not the right choice.
Stayed 4 nights in Jul 2018
Response from David on Aug 4, 2018
Dear Customer, Thank you for choosing to stay at our facility. Regarding our location, although not in the center of the city, certainly it is extremely convenient for those who want to reach us by car as we are at the entrance of the highway; at the same time, good connections to the center (by bus and metro) and to railway stations allow you to easily visit Rome (1 hour journey). Thanking you for the time you have spent sharing your experience, we extend our best regards.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointing
It's not in a good location for tourist. It was hard to find. The food was terrible! I can say that the room was very clean.
Stayed 1 night in Jun 2018
Response from massimo on Jul 1, 2018
I thank you for having expressed a judgment, as you have seen at the time of booking we are located in an industrial area and however we have a bus service to the nearest subway, I'm sorry for the kitchen, generally very appreciated, we will pay more attention. Thank you so much.Massimo

6/10 Okay

JANET

Liked: Cleanliness, property conditions & facilities, room comfort
Miserable staff. Situated in the middle of an industrial area. No shops or eating places. Hotel has a very limited dinner nenu
Stayed 3 nights in Jun 2018
Response from Daniela d on Jun 16, 2018
Dear Janet, we are very surprised about this review. We do not understand why you think we are miserable. We try to do our best everytime, with all the guests, we are always ready and willing to satisfy every kind of request. Before to make an hotel reservation,you should just look at the map to understand where we are located.Yes, we are near an industrial area, but there are supermarket and bar nearby. Our Restaurant offer different dishes on the menu, I still do not understand your disappointment. Best regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend to friends and family
Hotel was clean ... breakfast sufficed ... surrounding area was fun to explore
Stayed 1 night in May 2018
Response from massimo on Jun 4, 2018
Thank you very much for your opinion, we are happy when one of our customers is well, repays us for the many efforts made. Thank you so much

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my worst ever hotel experiences. Booked a double room online and when I arrived got told I had booked a single. Wasnt happy about this and was first told they were fully booked then they all of a sudden had a room available. Only problem was this wasnt even in the hotel building. It was a small 2 room building in the car park. It was very small and full of damp. Paint hanging off the walls and mold. Bathroom was old and had bugs all over the walls. Bed felt cold and damp. We ate a meal in the hotel as the location is terrible. No where near to eat and down a horrible back street with Lorry's driving past from 5am in the morning. The food was very poor quality and the service not much better. I wouldn't give this hotel even a 1 star rating. The overnight reception was rude and miserable.
Stayed 1 night in May 2018
Response from massimo on Jun 8, 2018
Thank you for having expressed a judgment, even if totally negative, regarding the location of the hotel was clearly visible at the time of booking, so no news, the single as marked on the reservation we have satisfied you by giving you a double, it was written bad on the same booking, in reality 'the hotel was really full and we tried to do everything possible, for the kitchen I'm surprised because few complain, we do simple but well done dishes.I'm really sorry.Thanks a lot.Massimo

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rome Outskirts
Nice breakfast to start your day!
Stayed 7 nights in May 2018
Response from massimo on Jun 4, 2018
Thank you for expressing a judgment, we are pleased to feel satisfied, gives us the right incentive to move forward and improve. Thank you so much

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Rome
Worth the money, clean and easy to get in to the city by hotel free shuttle or bus.
Stayed 3 nights in Nov 2017
Response from Direzione on Dec 7, 2017
Dear Mr Paul, Thank you so much for your commentary. We are pleased that you have had a nice stay in our Hotel, and as you can see, we provide an excellent shuttle service that takes our guests to the subway to get comfortably to the city center. Thank you so much, Best regards, Staff

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel, need a car though
Stayed here as uhad some business in Rome, convent for airport, and the city but you need a car as it easy to get to, nice staff, good breakfast room was nice, would stay there again
Stayed 1 night in Nov 2017
Response from Direzione on Nov 30, 2017
Dear Mr Stephen, Thank you so much for your commentary. We are glad that you enjoyed our great continental breakfast, and also that you were comfortable with our excellent staff. we will be happy to see you soon, Best Regards, Staff

6/10 Okay

Verified traveler

Liked: Staff & service
Hotel at a good location for the airport and reasonably near a metro line, what didn't help was line closures on the metro line (A) and confusion over which bus stop to get off at coming back - there are two stops with the same name, it is the second one that stops close to the hotel.
Response from Direzione on Aug 19, 2017
Thank You for your feedback.We are sorry for any inconveniences you may have encountered with the metro line during your stay.We look forward to having you once again at our hotel.Best Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Giardino D'Europa
great people and great service. no problem at all. breakfast food was excellent

8/10 Good

adrian, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel. on outskirts of rome
Really nice hotel. Great staff. comfortable room. The location is on the outskirts but it is not difficult at all to get to central rome. The do offer a shuttle. The only small let down is that the surrounding area doesn't have much Around it but if you are heading into rome this isn't a problem.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel but is quite far.
The hotel has really good price and everything is good, and clean. The only issue is if you are coming late in the night the metro leaves you in the last stop (anangina) and the bus (503) to the hotel only runs till 10:30 so you might found yourself having to pay a taxi (15 eur) for just 8 minutes. It's hard to go walking on that area since there is the freeway nearby

2/10 Terrible

WorldTraveler, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Service
It has been the worst Hotel I have ever been to. The service is horrible, they are not helpful at all. the walls in the room were really dirty, the bed sheets were burned and the list goes on and on.

2/10 Terrible

when in rome

Disliked: Cleanliness, room comfort
ignore the pictures
Whatever you do - dont go by the pictures for this hotel. The pictures look so much better than the actual hotel. The air conditioning in our room wasnt powerful enough - when we told reception we were told cant do anything about it, i'll leave a note for the morning staff. We found out, morning staff didnt do anything either, when we got back in the evening. I'd rather have paid more for another hotel. This was very very disappointing hotel. Double check distance from where you want to go visit - we found it way way too far from Central Rome and the major sights. Bath room was very small. The shower plug hole wouldnt clear quick enough so there was over flow from the shower tray spilling onto the floor. Not even a kettle in the room to make a coffee or tea. would i book this hotel again - no, i'd rather change my destination than book this hotel - total waste of money and ruined our holiday. Book with caution check everything out first.

8/10 Good

Soccer87

Liked: Cleanliness, staff & service, room comfort
Hidden Gem
We've been traveling all over France and Italy finding budget hotels as we go, and this is the best hotel we've stayed in so far. We purposely stayed out of central Rome to find a value hotel and we stumbled upon Giardino D'Europa. It's a wonderful little oasis about a half hour shuttle/metro ride to downtown. Super clean, loved the pool area, and the breakfast they provided is the best so far. Highly recommend it if you're looking for a budget hotel and don't mind the half hour trip to get to Rome.

6/10 Okay

Deubel, Italy

Disliked: Room comfort
Great value but noisy
Hotel was satisfactory except in the noise area, walls are very thin and we heard the neighbors late at night and crying child in the early morning after a long flight not what we had hoped for but the price was very good if that's your main concern.

4/10 Poor

sadpanda170, Bedford

Liked: Cleanliness
Disliked: Staff & service
Inconvenient and disappointing
Whilst the hotel was reasonably clean and nice inside, the location is truly appalling. We got stuck at Anagnina station because the shuttle we were promised would not come to get us. We eventually found a taxi. The hotel is in a bad location that was bordering on scary and very out of the way, reachable only by car. The shuttle was broken down during our stay and we had to go in the back of a car and experienced some terrifying driving. The food was nothing to write home about, but was expensive. We got charged extra for no apparent reason and overall the experience was very disappointing. Do yourself a favour and pay a little more for something better.

6/10 Okay

noel

Liked: Cleanliness, property conditions & facilities

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Nice hotel but too far from the airport
Nice hotel but they really need to update the lobby and get a shuttle to the airport. Not having transportation to the airport is the only reason I did not return after the cruise because my flight was early and I had to make sure I had a ride.

8/10 Good

Toni, Macedonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the money, but breakfast could be improved.

6/10 Okay

Francisco, Mexico City

Extremely far from city center
I picked this hotel because it was supposedly near the city center of Rome, and it was quite the opposite. It is extremely far and not easy to get to using public transportation. This was very disappointing and I felt misled. The hotel itself is a little old, but clean and comforable.

6/10 Okay

LesleyP, Edinburgh

Liked: Cleanliness, staff & service
Good location for Ciampino airport
Hotel was acceptable for one night only as a stopover for Ciampino airport. Situated in a run down industrial area with nothing to do round about which was rather disappointing. The food which we had in the hotel was not to our liking.

8/10 Good

Joe, South Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Decent hotel, schetchy area
after a 15 min metro, 10 min bus ride, and required walk through an auto scrapyard, the hotel is actually pretty nice, and offers decent amenities. After the shock of outer appearance, it was a good hotel.

6/10 Okay

AJ, India

Liked: Cleanliness, property conditions & facilities
The hotel is good and spacious but is located away from the city. A lot of time is spent travelling.

8/10 Good

Backpacker, Rome

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel poor location
The hotel itself was nice with great perks like continental breakfast, wifi, and shuttle service. There is also a conveniently located bus stop. Shuttle does not run later that about 8 before they charge a fee and after that they are done by 11 and buses are done by 11:30, which is inconvenient if you want to stay out later. There is about 20-30 minutes at least of travel to downtown, also, it is in a poor neighborhood and very difficult to find as no one we asked actually knew where it was. Finding the hotel took us about 2 hrs without GPS capability. If you want cheap hotel, don't mind travel time, and will be in early at night, it's a nice find.

10/10 Excellent

mglenn1, Greece

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service and personal touch.
The staff was outstanding in every way possible.

8/10 Good

gill, unitied kingdom

Liked: Cleanliness, staff & service, property conditions & facilities
stayed there for three nights while visiting Rome free shuttle bus from hotel to metro station then on train to Rome termini very easy and very cheap..Very far out from city of Rome and very far from Flumicino airport so will need to take taxi or transfer service to hotel,.The hotel staff were excellentt but the breakfast very poor not very much variety.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pigsty
Awful food, poor service and in a poor part of Rome

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Impressions
We stayed on a three-night deal which was inexpensive and very good value. Our room was not in the main hotel but within the grounds similar to a motel arrangement. Breakfast was provided in the main hotel building. The grounds were planted with many types of palm tree and the general ambience reminded us of Florida. Free mini bus transport was available to and from the local metro station to pick up a regular train service to the centre of Rome. Altogether an enjoyable experience which we hope to repeat soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoy our stay, kids loved that there is a swimming pool which is great to relax especially after long hours exploring Rome

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A cab is pretty much required to get there. It was frustrating for someone who was on a budget and had a public transportation card.

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Cheap and comfortable but lousy location
The hotel webpage needs to be updated with information on how to get to there from Ciampino if arriveval is after shuttlebus departures. The roads surronding the hotel are not walking friendly, and we had to pass through a man-made tunnel under the motorway to get there. Shuttlebuses would take us back and forth to Anagnina station as we wanted, which was nice considering our alternatives. Hotel in itself was pleasant with nice big rooms, bathrooms, a breakfat with variety and friendly staff.