Reception

Reviews of Hotel Marco Polo

3 out of 5
Hotel Marco Polo
Via Magenta 39, Rome, RM

Reviews

6.6
Rating 10 - Excellent. 26 out of 209 reviews" "
Rating 8 - Good. 79 out of 209 reviews" "
Rating 6 - Okay. 52 out of 209 reviews" "
Rating 4 - Poor. 30 out of 209 reviews" "
Rating 2 - Terrible. 22 out of 209 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Paz

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing to like aboit the hotel poor basic contion such as outlet, appropriate lighting, the photos do not reflect the inside. Question of basic sanitary and condition. The lobby on 3rd door so to get to it need use of elevator that barely can hold I person and 1suitecase Should be rate 0 zero, take it out from your website
Stayed 2 nights in Oct 2023

2/10 Terrible

Masis, Glendale

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place supposed to be -1 star hotel or even it’s not deserves to call it hotel they opened our room door and tooks the mattress from the room without tell us they did this it’s not worth it to stay there even 1 night
Stayed 3 nights in Oct 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
David at the front desk was very helpful.
Stayed 3 nights in Oct 2023

2/10 Terrible

Stein

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stay away from this dump
Rome was full The only hotel available. Had a double room booked for single occupancy. After one day they moved my stuff when I was out. Got back late and they moved me to a single room the smallest I have ever seen. Next to their cafe kitchen lots of noise every morning. No response from hotel as to why. The only response was the hotel was full and nothing to do about it.
Stayed 9 nights in Sep 2023

8/10 Good

Huiming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel and rooms. Service was great
Stayed 1 night in Sep 2023

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice little place if you need to stay near Roma Termini train station…otherwise, it is rather unremarkable. Clean and functional.
Stayed 1 night in Jun 2023

10/10 Excellent

heather

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Service Given.
I am a frequent traveler and I have never received the care and support from all the staff during our stay. nothing was too much trouble and they when out of their way to accommodate us. I will return. The Mangers Stephen and Marco outstanding service and delightful hosts, the cleaning staff and the technician - fantastic. Well done team. Yes it was a little older than other hotels but had old fashion great service. a great part of town , hnady to everything.
Stayed 3 nights in Jun 2023

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service
The hotel is conveniently located very close to Termini station which was really nice as we had an early flight and had to catch the train to the airport from here. The room was decent in size and most of the staff was very nice. However, one of the desk guys was really rude. The beds were what youd expect for a 3 star hotel, but my biggest issue was the temperature control for the shower. It was the most erratic I've ever experienced. One minute it was just right, then it was literally burning me for 10-15 seconds, then it would switch to freezing for 30 seconds. There are very simple solutions to this problem, they just need to invest a bit into their system. Other than that, that hotel was good for the price, and the restaurant directly accross the street is fantastic!
Stayed 3 nights in May 2023

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, staff & service
This hotel is in a great location, just a two minute walk from Termini station and several convenient bus lines. There are several close restaurants as well. The staff was so friendly and helpful! The rooms are...not at all what the photo shows. The room was very clean and served our needs, but the bed spread had a big hole in it and the mattress was awful. We are of the "we're just sleeping her" type of traveler so the lack of ambiance didn't bother us, but the bed definitely was a problem.
Stayed 3 nights in Apr 2023

2/10 Terrible

Mohammed, Ottawa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Photos on Expedia were misleading. The property is worn down. It should be listed as a motel, rather than a hotel. The staff is actually very friendly. Fees were non-refundable and very overpriced. We had to leave to another hotel after one overnight stay, while still paying for the 3 following nights. Bottom line, I don’t recommend, and unhappy with the refund policy.
Response from Diego - Hotel Marco Polo Team on Feb 9, 2023
We are sorry for any trouble you experienced but it doesn't depends on us. We did our best for our standard so we believe you should only upgrade to a 4 stars hotel.We hope you will find there facilities that meet your standards. Best regardsDiego - Hotel Marco Polo Team

10/10 Excellent

Jeffrey

Stayed 2 nights in Aug 2022

6/10 Okay

Wai Kwong

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel is close to Roma termini and a subway station & is very convenient. However, the lift to access the hotel is very old and requires manual opening of the door. It is also too small that can barely accomodate 3 people without luggage. For the 4 bed room I stayed in, there was one double deck bed one double bed instead of 2 single beds one double bed as shown in the booking page and is a bit misleading. The room is clean and adequately decorated. It is good for short-term staying if you're looking for a conveniently located hotel.
Stayed 7 nights in Aug 2022

2/10 Terrible

Najah Jamil

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
!!!
Stayed 7 nights in Jun 2022
Response from Diego - Hotel Marco Polo Team on Apr 15, 2023
Najah Jamil, Thanks for your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022

6/10 Okay

Christopher

Traveled with partner
Arrived to find they were fully booked and had no room for us. They put us up at a sister hotel nearby which was "nicer". I didn't see the Marco Polo so no way of knowing if that was true. Woke up next day to find that the sister hotel did not provide a breakfast, which I had paid for in my initial booking.
Stayed 2 nights in May 2022

2/10 Terrible

Gregory

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
This hotel is not good - stay away Overpriced, run down, sketchy neighborhood Crack pupe on steps of hotel as we walked to room, human feces all over sidewalk just outside hotel
Stayed 4 nights in Apr 2022

4/10 Poor

Omega

Disliked: Amenities, property conditions & facilities
Stayed 6 nights in Apr 2022

4/10 Poor

Kent

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
We would never stay here again!
The Good …. Less than 10 minute walk from train station. The sheets looked clean. The Bad … check in was late, which happens. We could wait in bar, ordered wine, they don’t have wine. Walls were so thin, and then the school aged kids showed up and it became really loud. We asked to move to quiet part of hotel, the desk staff just shrugged so has to put up w it until about 11.30. Were in Italy for 2 weeks, this bed was the most uncomfortable of all the beds we slept on. If you Billy’s the breakfast plan(we did) make sure you bring proof that you have the plan included in your room. We had the proof but chose to get out of there as fast as we could and skipped it. We had a 5am wake up & a Large group of loud young men were hanging out in from of Mimi Mart across the street and we could hear them thru the closed window. I would not recommend this hotel. We couldn’t get out of there fast enough and would never stay here again.
Stayed 1 night in Apr 2022

2/10 Terrible

Mohammadtaghi

Stayed 3 nights in Mar 2022

8/10 Good

Paul M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location nice old hotel. Not for travelers looking for great amenities it’s an old hotel with small rooms perfect place to lay your head after a day of sightseeing
Stayed 5 nights in Sep 2021

10/10 Excellent

MARIA MONGE

Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveler

Traveled with family
misleading photos. this live hotel looks older and uglier.
Stayed 1 night in Aug 2019
Response from Max on Jun 15, 2020
misleading passport's photo. this live client looks older and uglier. ;-)

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is conveniently located one block from Termini Station. The hotel recently acquired rooms on the 6th Floor which were recently renovated. The staff is very friendly and accommodating. I have stayed at this hotel five times and would definitely stay there again.
Stayed 7 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Handy Location
Very handy, close proximity to station and for tour buses. Comfortable good size room, clean. I got a good last minute deal but if I'd paid rack rate would be unhappy about not even a cold water in the mini bar. In the room I was in there was sometimes a smell of sewage... with windows closed. Breakfast is ok. Given Italians love their coffee, cuppucino made on powdered milk was unusual.
Stayed 1 night in Sep 2019

8/10 Good

Freddy, Caracas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the room was clean, air conditioning was working fine, breakfast was good
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Shower temperature fluctuated
Great service. Close and easy to get to from the train station. It reminded me of an SRO. The shower temperature fluctuated rapidly from hot to cold while using it. Not the most comfortable but a solid place to stay overall.
Stayed 1 night in Jun 2019

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel at a Great Price
This was a wonderful hotel for our stay. It was a little tough for us to find the first time and we never used the elevator but the room and staff were great. It is also in a good location. There are plenty of good-priced restaurants nearby along with many transportation and tour options around.
Stayed 1 night in May 2019

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

6/10 Okay

Ketevan

Disliked: Staff & service, property conditions & facilities, room comfort
Not recommended
The photos of the rooms are nice but in fact most rooms are old, shabby and airless, with extremely small TV sets, unless you get the renovated ones on the 6th floor, but those are for additional price. The check in staff is helpful and friendly, but the people serving breakfast are lazy, inattentive and grim. They do not hurry to add food when it finishes. Boiled eggs were not added even after we asked and even though they had them already boiled in a pot. Very poor choice of food. Breakfast is a disaster. Only one type of cheese and terrible coffee. This is definitely not 3 stars. This was my 5th visit to Rome and this was the worst hotel so far. Previously I have staid in much better ones of the same category, same location and lower price. I would certainly not return here.
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, convenient to Termini Station and the good Irish pubs near Santa Maria Maggiore. Have stayed at this hotel four times. Hotel staff goes a great job.
Stayed 7 nights in Dec 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Inexpensive hotel convenient for Termini station, let down by smell of drains although clean in the room.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
5 minutes from Termini station with access to metro to all attractions and train to Fiumicino airport Restaurants nearby Can walk to all attractions
Stayed 4 nights in Oct 2018

10/10 Excellent

Sylvain, Ottawa, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, one block from Termini train and metro station. Most Rome historic locations within walking distance at a leisurely pace if you have the time. Hotel staff very helpful and friendly. Rooms are clean with all necessities and remodelled bathrooms.
Stayed 4 nights in Oct 2018

8/10 Good

Pravin

Liked: Staff & service
Great Location but average stay
This hotel uses common elevator that doesn't fit more than 2 people comfortably. Hotel is located at 3rd floor in a building. It is not that spacious compare to other 3 star hotels in USA. Staff is friendly and helpful. Breakfast is good. Rooms are cozy. Overall I would rate this stay average.
Stayed 3 nights in Jul 2018
Response from Francesco - Marco Polo Hotel Team on Aug 15, 2018
Thank you very much for your review, we hope to see you again Best Regards

8/10 Good

Mark, Prospect Park

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Follow-Up on December 2017 Visit
Following up on my review a bit late, but for the record, upon my return home the issue was resolved. Spoke with Expedia and the hotel staff and the one night I never stayed there was promptly refunded. Very satisfied with the appeal process with both entities. Keep up the good work. Looking forward to another stay at this hotel.
Stayed 7 nights in Dec 2017
Response from Francesco - Marco Polo Hotel Team on Apr 10, 2018
thank you very much for your feedback. Best Regards

8/10 Good

Mark , Prospect Park, PA

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel near Termini Station
Am a repeat customer at this hotel and the staff and location are great. However, my arrival was delayed one day due to a mechanical problem with Delta Airlines and I could only stay six nights and not the seven nights I paid for for the Expedia package. Will try again to obtain a refund for the missing night, or at least the 24 euros in Rome tax by contacting both Expedia and the hotel directly. Bottom line, someone owes me a refund.
Stayed 7 nights in Dec 2017

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Low class thugs, STAY AWAY
The people who run this hotel are real thugs. They don't reveal the actual price and when we checked in at 11:30 PM, they say you need extra beds/money and upgraded rooms at extra price. When told that our reservation had all guest details clearly mentioned, one guy said in "Rome" that's the Law and used vulgar language in front of kids/family. While we were still checking-IN were lot of people doing some dirty business. PLEASE STAY AWAY FROM THIS HOTEL. only good part is its access to ROMA termini. but there are other good hotels nearby...( i have stayed in rome many times) Hotels.com used expedia to book this, else i wonder how hotels.com has these cheap class hotels under their belt.
Stayed 1 night in Nov 2017
Low class con man's costumers, YOU HAVE TO STAY AWAY from this respectable establishment. You must behave in a civil and respectful manner at all times. You bookedn a double room for 2 but you went here with an extra kid. We informed you we must upgraded in a triple because he was not an infant and there was an extra to pay. We showed to you the expedia hotel's policy. There was explicitely written : <<All children are welcome. All children over 6 years old are charged EUR 30 per night for extra bed.>> You didn't want to pay. You called the costumer's number and they told you the same thing. You lost about 1 hour for that. We behaved politely, calmly and reasonably, as usual, even during heated debates. The kindness and the professionality is one of our most appreciated quality. You should learn how behave in a civil and respectful manner at all times. Seriously, people like you are better lost than found.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Hotel ideally situated.
Great staff, clean room, bed was uncomfortable, and the hotel a little bit noisy! Ex you can hear other people's conversations and the toilets from next rooms. But nicely situated to get to the sights.
Stayed 7 nights in Nov 2017
Response from Francesco - Marco Polo Hotel Team on Nov 28, 2017
Thanks for giving us such a positive comment, we will treasure your annotations for doing better in the future.

8/10 Good

Annette, adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to train
Hotel close to train and transport. Room pleasant and updated. Staff very pleasant and helpful with information about cites and transport. We're able to leave bags before and after checkout. Would do again.
Stayed 2 nights in Nov 2017
Response from Francesco - Marco Polo Hotel Team on Nov 30, 2017
Dear Annette,Thanks for giving us such a positive comment, we hope to see you once again. Regards

2/10 Terrible

Walid, Atlanta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience with late check in
Despite that notified the hotel about my late check in. The reception desk made my sign the Cc receipt then told me my room had repairs and I will be transferred to another hotel. Terrible experience.
Stayed 1 night in Oct 2017
Response from Francesco - Marco Polo Hotel Team on Nov 28, 2017
Dear Walid, we apologize for the inconvenience, the only chance was to move to another Hotel exactly 30 meters from ours with the same service conditions as you requested and of the same category. Sometimes the unexpected happens and for us the important thing is to help the customer and solve it ... disappointment is justified but being so negative in the judgment seems to be a slim and not a fact.

8/10 Good

Sylvia, Northampton, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT LOCATION, GREAT ATMOSPHERE
The place is in a supreme location, close to the buses and trains and within walking distance (if you don't mind waking quite a bit) to major tourist attractions. The hotel is on the 3rd and 6th floors, but there is an elevator. There is a decent restaurant downstairs. The breakfast is good -- not huge or fancy -- but substantial with some fresh rolls, ham, cheese, hard-boiled eggs, tarts, yogurt, etc. Coffee (tea also) is good -- you can have a latte or any other kind of coffee you wish. The room was old-fashioned in its looks (on the 3rd floor because the 6th floor is modern but has less traditional atmosphere) and very clean. The blanket was thin but it was hot at the end of Sept. We had one full bed and one twin-sized bed. Perfect for the two of us! The staff was very nice. The view is of a building with windows -- not sweet or pretty -- but it is really cool; we felt we were in Rome indeed. The only unpleasant thing that happened was the fact that the room was not ready at 2:00 pm as promised. We had to wait till 7:00 pm! I was exhausted waiting. However, they did give us some perks as a compensation -- very late check out on the last day and a couple of other things to make up for our discomfort on day 1. The Internet is not great in the evening when everyone is using it, but it is good early in the morning. Overall, it is a solid 4 out of 5 points for us. I would come back but would call a day ahead to make sure the room is waiting for me. Good experience overall!
Stayed 4 nights in Sep 2017
Response from Francesco - Marco Polo Hotel Team on Nov 28, 2017
Thank you very much for your review, we hope to see you once again

8/10 Good

Rachel, Leeds, England

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in a great location
We really enjoyed our stay at Marco Polo. The staff were friendly and helpful throughout, and the hotel was a great price to say it was a few minutes walk away from the Termini Station. Our room was large and relatively comfortable, although the pillows were way too hard for our taste. Breakfast was good with a good variety of food. Would recommend this hotel for anyone visiting Rome on a budget.
Stayed 6 nights in Sep 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extermely poor quality
The pictures of the building and hotel is misleading very very disappointing
Stayed 2 nights in Sep 2017
Dear Customer, We are sorry for your disappointment, but it really seems to be anomalous. All the photos that appear on the site or site of our partners are true to reality. We hope in the future to host you again and to make you change your mind about it.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly hotel close to termini
Hotel was on the third floor of a building beside termini. 24hr hour reception manned by very friendly staff who were more than happy to help with queries or directions. Rooms were good sized and showers had excellent pressure. Air conditioning and mini bar also in room. Overall a good hotel for the price paid
Stayed 3 nights in Aug 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
3rd floor with old very small lift. Beds stiff as board. Pillow with out cases. Poor lighting. Breakfast was ok

2/10 Terrible

Sam, Sam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible.
Horrible hotel in a good location. Overall look -very outdated. Cleanless: horrible. Dust in all corners. Even in very obvious places. Accessability - horrible. Not suitable for disabled person or mum with pram. Located on the third floor of the building with smallest lift i have seen. In short - consider finding something different! It is located next to the train station and the area is not the best. But the bus from the airport wil drop and pick u up from their.

6/10 Okay

Verified traveler

Liked: Cleanliness