Posted Oct 15, 2016 on Hotels
We arrived here around 5:30pm on a weekday and there were a ton of people trying to get service at the desk. Three people were working, only one of them spoke (broken) english. The lady that did helped us as best she could while also fielding questions from about 10 other guests who couldn't wait their turn. We had to go back down and have some hotel policies clarified because she was so frazzled she forgot to mention them to us. There was no heat for weather in the mid-40's at night. Apparently they won't turn it on in Rome until the beginning of November. We froze, but they brought us 4 blankets. The breakfast was afwul, first come, first serve. They ran put of bread/pastries around 915, breakfast is over at 10. The shower head was broken. We used electrical tape we had brought to fix it. The bed was a double, my husband is 6'2'', that was a tight squeeze. The room tax had to be paid in cash yet they didn't have any change, nor were they willing to get any. I only had a 20€ note or three 5 € notes and we owed 16. I told them i could only pay 15 since they didn't have change (that's not my problem that a large hotel doesn't keep change around after requiring cash). The guy at check-out wasn't too happy, but either was I. Lastly, the power went out 2 separate times and the emergency light in our room was broken, so no power. Would I stay here again? Only if it was the last option available in Rome.