Good location, poor room condition.
Posted Mar 20, 2016
Cons: a lot
We had two main issues with this hotel. Firstly, the wi-fi didnt work in our room. This may seem minor but when you advertise Free Wi-Fi then it should work. The staff seem completely indifferent to most issues we raised - just a shrug of the shoulders about the internet.
The biggest issue was the state of the bathroom. The "double" room we had was already small, so when the bathroom started reeking of sewage it filled our living space! The problem was disgusting to say the least. We noticed on the first night the water in the sink was taking forever to drain, the next morning the smell was horrendous! Honestly, it was poisonous. We raised the issue with the front desk who seemed very helpful at first, stating we would have a new room within the hour so advised we go pack our things. We packed all our things, came back in hour, only to be told there were no free rooms... They claimed a plumber would be brought in to fix it so asked could we vacate the room. Upon our return the smell had gone and the sink was "working" again. A few hours later, the smell returned. Because it was our last night we didn't complain again but did mention it to the staff before we left so that future tenants would not have to experience it - "We will just air out the room" was the brazen reply.
The location is great, so I would advise looking at other hotels in the area. Breakfast is OK but the room is TINY so if you go at a busy time expect to wait for a table!