Ratings based on 458 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Caifornia
Beautiful settingPosted Sep 12, 2015
Pros: The grounds outside were peaceful and beautiful. The staff was friendly and helpful.
Cons: Internet connection in room.
Location: It was away from the city center, which made it quite. Took the metro to all of our site seeing.
The staff were very helpful and friendly they gave out maps of the city, metro and directions. They also assisted in printing out boarding pass for flight and booked transportation to the airport. The breakfast buffet had ample choices, cheese, meat, eggs, cereals, breads, juice, coffee, yogurt, fruit so it was very filling and worked for the whole family. I took a cab from the train station that was 5euro, you can take the metro there but it is at least a 10 walk to the hotel wouldn't want to pull my luggage that far. My room did not have good internet which seems to be a problem in Italy (I had the same problem in Florence). Wifi works great in the lobby and common areas but once you close your room door it is spotty. There was a large grocery store two blocks away restaurants were located by the metro entrance which is a bit of a walk so I would eat closer to the central city before going back to hotel. Make sure you realize there is a 6euro per person, per night city tax and extra person policy of 30 euro per night. So your room goes up by 48euro per night for three people!
for Everyoneby A verified traveler from San Francisco
Posted Sep 6, 2015
Wonderful hotel very clean and private garden is special. great place to retreat to after busy day
by A verified traveler from Missouri
Good Looking, Great Location, Rooms Need WorkPosted Sep 2, 2015
Pros: The hotel was in a very nice, quiet area of Rome. Breakfast which is included was nice as well.
Cons: Need to upgrade the rooms to include amenities that you would expect from a 4-star hotel. Make sure staff have a better attitude when problems occur
Location: Located in a more residential and government building area, embassies and judicial/military buildings nearby. Need to walk at least 3 blocks for food
The hotel is very nice looking outside and in the lobby, car service was great, and breakfast was ok. The trouble was with the room and staff. With the room, it lacked many amenities, the card reader to get in and turn on the lights was very touchy. There was also no guide to work the TV which was somewhat important because it was a separate satellite TV box. The bathroom lacked any conditioner and when requested, was told their was none available. The capstone was the plunger to the toilet falling off the wall the first time we used it on arrival. We asked to have someone come fix it and was told that couldn't happen, and were also told we couldn't be moved to another room. We decided to just deal with it and put do not disturb on the door for the next day. It was a small room and we had things everywhere. We come back to fine someone had come in anyway and put the panel back on the wall. Which was frustrating from a privacy stand point, but hilarious in the fact that it fell off the first time we used it again. The daytime staff was pleasant, but the PM staff was not as pleasant and had a tough time understanding english. If you want a hotel in a safe area, but away from everything (few restaurants around), then you may want to stay here if the rate is right, otherwise i would look elsewhere.
by A verified traveler from Düsseldorf
Etwas abgelegenes Hotel mit einigen MängelnPosted Sep 1, 2015
Pros: Sehr freundliche Mitarbeiter an der Rezeption Hübsche ruhige Gartenanlage
Cons: Terrassen an den "Suiten" instand setzen und verschönern! Frühstücksservice verbessern (Kaffe aus der Warmhaltekanne!)
Location: Außerhalb des Zentrums (Botschaftsviertel) Keine Sehenswürdigkeiten, kaum Geschäfte ringsum und nur ein - sehr lautes und überfülltes - Restaurant
Hotel ist sehr abgelegen - nächste Metrostation 10 Minuten Fußweg entfernt; nur ein Restaurant in der Nähe, das immer voll und laut war. Zimmer (Suite) soweit OK bis auf die unzumutbare Terrasse; Holzboden hatte riesige Wellen (siehe Foto), Heckenpflanzen wuchsen bis ins Zimmer, und das Mobiliar war sehr "spartanisch" und stark verschmutzt. Rezeptionsmitarbeiter sehr freundlich und hilfsbereit; demgegenüber lassen Zimmer- und Frühstückservice zu wünschen übrig: Die Terrasse wurde in 3 Tagen nicht einmal gereinigt, und die benutzten Gläser wurden nicht gesäubert. Die Servicemitarbeiterin für das Frühstück hat man selten gesehen; einen Morgen gab es keine Milch, und den Kaffee musste man sich aus der Warmhaltekanne (!) nehmen. Alles in allem fragt man sich, wie dieses Hotel 4 Sterne bekommen hat.
for Everyoneby A verified traveler from Fort Worth, TX
lovely hotelPosted Aug 31, 2015
Pros: quiet, small, breakfast included, room was comfortable and had frig/mini bar
Location: short walk to metro
This hotel is small and quiet! Just a short walk to a metro station. The staff was very helpful in booking tours for us and booking hotel/airport transfers. If you have questions prior to your arrival, just email the hotel and they will promptly reply! They serve a nice breakfast every morning. We will definitely stay here again!
by A verified traveler from London UK
Rooms were below ground and dank smellingPosted Aug 19, 2015
Staff were unable to process our credit cards despite no problem on bank side. They asked for cash which we refused. Breakfast was basic. Terrible mosquito problem. Our shower had a broken window with exposed nails. Beds were terrible.
for Everyoneby A verified traveler
Bel hotel, raffiné et calmePosted Aug 16, 2015
Trex bel Hôtel au charme discret. Rafginé et très calme
for Everyoneby A verified traveler from landgraaf
Rustige omgevingPosted Aug 9, 2015
Mijn vriend en ik hebben genoten van de rustige omgeving waar het hotel zich bevondt vooral omdat de stad zelf heel erg druk is met verkeer etc wij hebben genoten van ons verblijf in het hotel. Zouden zeker nog eens terug komen
for Everyoneby A verified traveler
Posted Aug 1, 2015
The room was clean and comforting but far from coty center, yet close to bus stop and train stops
by A verified traveler
Posted Jul 30, 2015
Las habitaciones distan mucho de ser de un hotel de cuatro estrellas