Great Hotel Great Location
Posted Dec 3, 2015
The hotel was very good. First, the location is excellent. You are right next to Piazza Navona. Almost all of the famous sights in Rome, The Vatican, Colosseum, Roman Forum, Trevi Fountain, and the shopping areas are between 5 to 25 min walk. Second, the staff and service was excellent. The two hotel concierges that I dealt with, Gaspare and Giacomo, were extremely knowledgeable of the restuarants in the area, directions to the famous sites, and travel trips for traveling outside of Rome. We had an incident where we got the wrong type of room, and Gaspare was gracious enough to upgrade us to a suite. Third, the building itself was nice, with great paintings and a scenic terrace where you could sit and enjoy a drink. My only negative was the room that we stayed in during our first night. The hotel advertises itself as a 5 star hotel. From other experiences at a 5 star hotel, the quality of the room from the most basic room to a suite was uniform. All of the details in a standard room should be excellent. Unfortunately, the standard room we had on the first day was not very good. The bathtub had cracks.The phone was dirty and illegible.The wood on the furnishings were decaying. The decor was old and outdated. The suite that we stayed in during the duration of the trip was excellent and the quality that I would expect in a 5 star hotel. The furnishings and decor were modern and kept in pristine condition. If the quality of all of the rooms are the same, then it can be a 5 star.