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Reviews of ROMANICO PALACE LUXURY HOTEL & SPA

4 out of 5
ROMANICO PALACE LUXURY HOTEL & SPA
Via Boncompagni, 37, Rome, RM

Reviews

7.6

Good

Rating 10 - Excellent. 185 out of 689 reviews" "
Rating 8 - Good. 299 out of 689 reviews" "
Rating 6 - Okay. 117 out of 689 reviews" "
Rating 4 - Poor. 55 out of 689 reviews" "
Rating 2 - Terrible. 33 out of 689 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Claudia

Stayed 3 nights in Dec 2023
Response from Hotel Staff on Feb 6, 2024
Dear Madame, thank you very much for your review, we are very glad that you enjoyed your stay at the Romanico Palace. We wish we have the pleasure of welcoming you back in the future Kindest regards

2/10 Terrible

Adam

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The sink and shower stayed backed up while I was in room. My daughters bed had dirty sheets and blankets. Reported to desk just gave us only continental breakfast only. For the price and issues should not be consider 4 star hotel.
Stayed 1 night in Aug 2023
Response from Hotel Staff on Aug 31, 2023
Dear Guest,thank you very much for sending the comments about your stay at the Romanico Palace. We are very sorry to hear that you didn't enjoy the stay with us.About our breakfast - served on the panoramic restaurant with beautiful City views - we inform you that it is a buffet breakfast, including some hot dishes like scrambled eggs and bacon, in addition to a selection of Italian cold cuts, fresh cheese, fresh vegetables, fruits, cakes, croissants of several kinds and more. If you would like the hotel to investigate more on the issue you had during your stay, please get in touch with more details. Best regards

10/10 Excellent

KENNETH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roof top bar was great - downstairs bar was great - deocrations very nice.
Stayed 3 nights in Jul 2023
Response from Hotel Staff on Aug 1, 2023
Dear Madame, thank you very much for your review, we are very glad that you enjoyed your stay at the Romanico Palace, its style and decor and also our bar services!We wish we have the pleasure of welcoming you back in the future Kindest regards

2/10 Terrible

Paula

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was much smaller than we anticipated, based on the photos. We asked for twin beds but it w 2 singles pushed almost together, with barely room on either side. The cover on the wall of the toilet flush button came off a few times when we flushed. The aircon also sounded like an airplane ready for take. We called reception & they sent a man up to look. He said the aircon was just too high, but it was clear one side of the swing vents had come away from the aircon. He climbed a ladder & fiddled with it & said it was fixed. Then he looked at the toilet & despite the fact that each time he flushed it, the cover fell off, he said it was ok. I said the cover is going to fall in the toilet & I shouldn’t have to hold it on to flush it, so it doesn't fall off the wall. I asked about being moved to another room. He said there was no room. He left the cover off the toilet button & said to press the little lever handle to flush it & then raise the lever back up. He said it would be fixed by the next day. The next day, the cover was on the wall again but when we flushed the toilet, the cover fell off again…we didn’t bother moving rooms because we were only there for one more night. Regardless, the customer service wasn’t fabulous. They arranged a private driver & quoted me a price & arranged it. At the end of our hire, the driver told me the hotel under quoted by €20. This recommended by Luxury Escapes but in my opinion, not even worth 3 stars.
Stayed 2 nights in Jul 2023
Response from Hotel Staff on Jul 21, 2023
Dear Guest,thank you very much for sending the comments about your stay at the Romanico Palace. We are very sorry to hear that you had a problem with the toilet cover in the bathroom. We believe we have promptly assisted in sending one the maintence staff to check the problem and fix it. If you would like us to investigate furrher on the issue, please send us an email with your details.Best regards,

4/10 Poor

PATRICIA

Liked: Cleanliness
When we arrived we were supposed to have transportation at the airport we had to go back-and-forth with the front desk he did not seem to care at all we had to keep calling to let him know we had to have someone pick us up very rude this hotel is a bit of smoke and mirrors on what they have and how the rooms are they claim to have a restaurant in a bar there’s a bar no one‘s ever in it and the restaurant we only had breakfast and it was very mediocre cold eggs uncooked bacon some fruit and some pastries nothing to write home about all and all the location really wasn’t great it’s kind of far from everything very outdated they have a fountain in the lobby that doesn’t even work they have fake ornaments hanging off of it to look like water they do have some pretty pieces in the hotel lobby area otherwise would not go back
Stayed 3 nights in Apr 2023
Response from Hotel Staff on Apr 26, 2023
Dear Ms Patricia, we are very sorry that you didn't enjoy your experience with us. About the problems with the transfers, these were due to traffic jam plus heavy rain in Rome, so the taxis and cars were very late in getting to the airport. We apologize for this incovenient, kindest regards

10/10 Excellent

pamela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab decor
Very good, friendly staff, amazing décor.
Stayed 3 nights in Jan 2023
Response from Hotel Staff on Jan 29, 2023
Dear Madame, thank you very much for your review, we are very glad that you enjoyed your stay at the Romanico Palace!We wish we have the pleasure of welcoming you back in the future :-)Kindest regards

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Clean rooms. Would stay here again!
Stayed 5 nights in Jan 2023
Response from Hotel Staff on Jan 24, 2023
Thank you Ms. Victoria! We are very happy that you had a great stay with us.Kindest regards

8/10 Good

Adele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location & friendly staff
Fantastic location, lovely friendly staff. Hotel located 12 mins walk from the Trevi fountain 12 mins walk from the Spanish steps and designer shop area, 35 mins walk from Vatican City. Clean room, nice views of the city. Fantastic roof top terrace which was open some of the evenings with skyline views of Rome. Lovely location. Very good value
Stayed 3 nights in Oct 2022
Response from Hotel Staff on Oct 21, 2022
Dear Adele,thank you very much for your feed-back. We are glad that you enjoyed your stay at the Romanico Palace and we are looking forward to have the pleasure of welcoming you back in the future!

6/10 Okay

Nefertiti

Traveled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Great area, nice staff, but it’s an really old hotel. The pictures on the site do resemble the rooms but very dated and really small.
Stayed 1 night in Oct 2022
Response from Hotel Staff on Oct 7, 2022
Dear Guest, Thank you very much for your review. Please understand that the hotel is not old and it has been renovated in 2021. As see as it is set in ancient palace in the centre of Rome, the design and decor reflect the style of antique Rome, giving to our customers the feeling of the history of the City. Kindest regards

8/10 Good

Isaac M.

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property west OK the best
Stayed 2 nights in Sep 2022
Response from Hotel Staff on Sep 26, 2022
Dear Guest,thank you very much for your review, we are looking forward to welcome you back at the Romanico Palace.Regards,

4/10 Poor

Marcos

Traveled with family
Disliked: Cleanliness, amenities
Stayed here two nights, for the two nights the AC did not work and the bathroom was extremely dirty. The hotel itself is beautiful but the room was disgusting and unclean. Would not recommend staying here.
Stayed 2 nights in Sep 2022
Response from Hotel Staff on Sep 15, 2022
Dear Guest, we are very sorry to find out that you didn't enjoy your room. We suggest that, in case you are not satisfied with the room (amenities, cleaning, view, etc.) to ask for a room change at the front desk to find together a room that suits best to customer's requirement and needs.Thank you for your time for sharing your experience. Best regards

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Marija

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel ,very friendly staff and always helpful,smiling and very polite ,very professional team, the food was great,the staff serving were helping out everyone all the time ,beautiful people and hotel
Stayed 4 nights in Jul 2022
Response from hotel staff on Aug 1, 2022
Dear Marija, thank you very much for your feed-back. We are all glad that you had a pleasant stay at the Romanico Palace. We wish we will have the pleasure of welcoming you again in the future.

10/10 Excellent

Dennis, Belle Chasse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience. Highly recommended. Staff is as fabulous. Room was beautiful. Employee named Wilford deserves formal recognition, so helpful and kind. Thank you Romanico.
Stayed 6 nights in Jul 2022
Response from hotel staff on Jul 15, 2022
Dear Dennis, thank you very much for your positive review. We are all looking forward to welcome you back at the Romanico. Kindest regards

2/10 Terrible

joshua

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude front desk No free breakfast. Cleaning people messing the room I use hotels .com too much for this type of service
Stayed 5 nights in Jun 2022
Response from hotel staff on Jul 4, 2022
Dear Guest, we are very sorry that you didn't enjoy your stay with us. We apologize if something went wrong. About the breakfast, when making the reservation - like many other hotels - we give the opportunity to clients to choose a rate with or without breakfast. Kindest regards

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel had a very pleasant and helpful staff, also a nice rooftop scene. The room was spacious for 3. The location wasn’t the best though.
Stayed 1 night in Jun 2022
Response from hotel staff on Jun 10, 2022
Dear Nancy, thank you very much for your feed-back. We are very glad that you enjoyed your stay at the Romanico Palace.

10/10 Excellent

Ash

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and beautiful. Staff were so helpful and friendly. It’s situated in a nice area which is close by to tourist attractions. Breakfast was delicious with a nice selection.
Stayed 2 nights in Apr 2022
Response from hotel staff on Apr 29, 2022
Dear Guest, thank you very much for your positive review regarding your recent stay at the Hotel Romanico Palace**** We are looking forward to welcoming you back again Kindest Regards

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020

6/10 Okay

Gokhan

Liked: Cleanliness, staff & service, room comfort
Not what I had expected !! Was given a different room to what I paid for
Stayed 3 nights in Jan 2020
Response from HRP on Jan 28, 2020
Dear Gokhan, We are always thankful and appreciative of feedback, even when disappointing as we believe we can only improve and offer a better service and quality of product if we truly listen to what our customers are saying about us. We hope to be able to welcome you again and show you our value. Kind Regards

6/10 Okay

Alan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The decor was quirkier and in keeping with the style of the hotel
Stayed 3 nights in Jan 2020
Response from HRP on Jan 7, 2020
Dear Alan, Thank you for bringing your experience to our attention and I look forward to the opportunity to welcoming you back to Romanico Palace. Grazie

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast in the rooftop restaurant is a perfect way to start your day!! Staff all very friendly and helpful!! Room I stayed in was lacking sunlight but I had only booked economy! Would recommend and come back myself but would upgrade the room!! Fantastic location
Stayed 3 nights in Dec 2019
Response from HRP on Dec 18, 2019
Dear Guest, What a pleasure to read your posting on Expedia regarding your recent stay at the Hotel Romanico Palace! We are delighted to read that you found our Hotel amazing and you enjoyed your stay with us. We look forward to welcoming you back soon! Arrivederci

10/10 Excellent

Unmesh

Stayed 1 night in Nov 2019

8/10 Good

BibianaToribio, New york

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the architectural uncanny, even though you think is far from the city if you don’t might walking is not far, great places to eat close by.
Stayed 1 night in Oct 2019
Response from HRP on Oct 29, 2019
Dear Bibiana, thank you for your stayed with us and for taking the time to write such a brilliant review! It will be our pleasure to welcome you back for another memorable experience, hopefully in the near future. Kind Regards

6/10 Okay

Verified traveler

Traveled with partner
Hotel not as advertised. We paid for a midprice range accomodation and got the worst room of the hotel .We were told that we got what Expedia paid for . My advise to others is to call hotel direct and never prepay .
Stayed 1 night in Sep 2019
Response from Hotel Romanico Palace on Nov 27, 2019
Dear Guest, we apologize to hear such comments regarding your stay, anyway we have been assigned the room which has been booked as per original reservation. Next time if you want be sure to have a specific room feel free to contact us in advance. Kind regards

4/10 Poor

Verified traveler

The hotel would have been OK if not presented as a four stars property. Found out too late that Expedia misrapresent the cathegory of rooms charged. .Was given the worst room of the hotel. When complaining, was told ' that is what Expedia paid us for '.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the Roman decorations around the hotel and staff was very helpful , only issue was after my arrival I needed an iron for a shirt and couldn’t wait two hours for a dry-cleaning service, they did not have a single iron in the hotel.
Stayed 4 nights in Jul 2019
Response from HRP on Aug 6, 2019
Dear Guest, It was a pleasure to have you stay with us, thank you for choosing Hotel Romanico Palace! We hang our hats on delivering exceptional service experiences through people who genuinely care about our customers so your feedback regarding our staff and the service you received throughout your stay is very motivating and encouraging for us as a team.hope we will have the opportunity to welcome you back on your next visit to Rome! Grazie mille Hotel Romanico Palace

6/10 Okay

no

Traveled with family
Bathrooms were outdated and had mold on the curtains which caused a very strong mold smell. Front staff was not the most helpful.
Stayed 2 nights in Jul 2019
Response from Hotel Romanico Palace on Jul 31, 2019
Dear Guest, we do really apologize to hear such comments, our bathrooms have been refurbished and our front staff proposed a change of room. best regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, excellent Hotel and the staff, good breakfast buffet, good transportation options close by
Stayed 3 nights in Jul 2019
Response from Andrea on Jul 29, 2019
Dear Guest, thank you very much for sharing your wonderful comments regarding your stay at the Hotel Romanico Palace**** We hope to welcome you back here whenever you will come back to Rome! Kind regards Hotel Romanico Palace

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only thing I liked about the hotel was the friendliness of the staff.
Stayed 3 nights in Jul 2019
Response from Andrea on Jul 23, 2019
Dear Guest, thanks for your review, we do apologize to hear your stay the rooms and the property didn't match your expectation. We hope to let you change idea in your future stay. Best regards

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst hotel ever. I will never go back even if it will be free.
Stayed 5 nights in Jun 2019
Response from Andrea on Jul 22, 2019
Dear Guest, we would like to let you change idea in your future stay. best regards

8/10 Good

Verified traveler

Stayed 2 nights in Jul 2019
Response from Andrea on Jul 22, 2019
Dear Guest, Thank you so much for your good review. we are looking forward to welcoming you back again at the Hotel Romanico Palace

4/10 Poor

Verified traveler

Disliked: Staff & service
Stayed 3 nights in Jul 2019
Response from Andrea on Jul 21, 2019
DEAR GUEST, thanks for your review even if we would like to have more information. regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent professional staff. Near many tourist sites and shopping.
Stayed 2 nights in Jul 2019
Response from Andrea on Jul 19, 2019
Dear Guest, thank you so much for sharing your positive experience about your recent stay at the Hotel Romanico Palace**** We are looking forward to welcoming you back again in the future. best regards Hotel Romanico Palace Staff

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The breakfast buffet was the best I have ever had from a hotel free. Nice 95 at times. but the a/c would have the room at 70 when we came it. Best a/c I have ever had in Europe
Stayed 1 night in Jul 2019
Response from Hotel Romanico Palace**** on Jul 17, 2019
Dear Guest, thank you so much for sharing your positive experience at the Hotel Romanico Palace**** We are looking forward to welcoming you again. best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
We were sent to another hotel due to unforeseen circumstances at Hotel Romanico for the first night of our stay.
Stayed 1 night in Jun 2019
Response from HRP on Jul 10, 2019
Dear Guests, for an inconvenience not dependent on our will, you were relocated to a hotel of the same category, the same area of the city and we paid the costs for the transfer and to return to us. We are happy, however, to have received a good score and we hope to welcome you again for the entire stay! Grazie mille! Hotel Romanico Palace

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We had room with maybe 50 cm widealso in side this closet fridge and safe. No shelf’s or drowse. We aske for Irone and the answer was no Irone . We paid extra 480€ to room that can accommodate us for 4 night. True was our choice but we had no other’s choice but that.breakfast is extremely bad . Very limited choice all pastries are from day old and this is not one day but every day after choking that hoping will find something better but was only a drea.
Stayed 5 nights in Jul 2019
Response from HRP on Jul 9, 2019
Dear Guest, Thank you for posting a review of your recent stay and telling others about your Romanico experience, your feedback is critical in our quest for continual improvement and enhancement of our service and facilities. First off all our apologies for your bad experience, as a team we always strive to leave only the very best impression with all our guests and I am disappointed that this was not the case. We know we can and will meet and exceed your future expectations and just hope you give us the opportunity to do so. Best regards Hotel Romanico Palace

4/10 Poor

Kelly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a palace
Breakfast buffet was not good. And it makes no sense to have a beautiful terrace and view and have an only available for a crappy breakfast buffet. It could’ve been one person’s job to go around and right all crooked like pictures and pictures. I found the carpet dirty as well . Nice staff. Not a palace. Not romantic. Café next door was amazing. Hotel was not worth the cash.
Stayed 4 nights in Jun 2019
Response from HRP on Jul 9, 2019
Dear Kelly, We are vey sorry to hear you that you were unhappy with your recent experience, as a team we always strive to leave only the very best impression with all our guests and I am disappointed that this was not the case. Thank you for bringing your issue with breakfast to our attention. Your experience, however unfortunate, is most certainly not indicative of the high levels of service we strive to achieve and quality of product we maintain Every help and feedback is always useful to improve our services. Best regards, Hotel Romanico Palace

10/10 Excellent

AmyTwardoski, Indiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel went above and beyond to accommodate us after our first hotel was not up to standards.
Stayed 3 nights in Jun 2019
Response from HRP on Jul 8, 2019
Dear Amy, Thank you for taking time to write this review. We hope to welcome you back here whenever you will be in Rome. Grazie mille! Hotel Romanico Palace

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Andrea on May 31, 2019
Thank you so much for your great comment. We are looking forward to welcoming you again at the Hotel Romanico Palace****

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is near of many of the city's famous landscapes.
Stayed 3 nights in May 2019
Response from Andrea on May 23, 2019
Dear guest, thank you so much for your positive comments regarding your recent stay at the Hotel Romanico Palace**** We hope to welcome you back in the future. Best regards

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from andrea on May 12, 2019
Dear Judy, thank you so much for your positive feedback! We are looking forward to welcoming you again at the Hotel Romanico Palace**** best regards

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While many tourists from all countries stayed there, it was on a quiet back street, just steps from lovely restaurants.
Stayed 2 nights in Apr 2019
Response from HRP on Apr 23, 2019
Dear Guest, It was very pleasing to learn that you had an enjoyable stay with us and that you appreciated the hotel’s position. The hotel’s amazing location in a quiet place of Rome and it is indeed well placed for tourism being a stone’s throw away from many major sights and fashionable shopping area sincerely hope to have the pleasure of welcoming you again in our lovely hotel! Yours faithfully Hotel Romanico PalACE

8/10 Good

COCO, London, GB

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decorations are great. The staff is very friendly and very helpful.
Stayed 3 nights in Apr 2019
Response from Andrea on Apr 21, 2019
Dear Guest, thank you so much for your positive feedback. We hope to welcome you back again in the near future at the Hotel Romanico Palace****

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Food and drinks need to be hotter for breakfast cereal should have a more healthier range
Stayed 3 nights in Apr 2019
Response from Andrea on Apr 14, 2019
Goodmorning, thank you for your comments regarding your recent stay at the Hotel Romanico Palace**** We took note about your opinion and we'll use it in order to arrange our level service. We are looking forward to welcoming you back again at the Hotel Romanico Palace****

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel out of the mix of the main area, but easily convenient. Clean rooms and the service at the front desk was outstanding!
Stayed 5 nights in Apr 2019
Response from Andrea on Apr 10, 2019
Dear Guest, thank you so much for your positive comments regarding your recent stay at the Hotel Romanico Palace**** We are looking forward to welcome you back again at our Hotel. Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness
Great Italian feel. Good location clean and very nice hotel staff. Buffet breakfast on rooftop with view of city
Stayed 1 night in Mar 2019
Response from Hotel Romanico Palace on Mar 25, 2019
Dear Guest, thank you so much for your positive feedback, it is very important for us to know it in order to improve our level service. We are looking forward to welcome you back again . best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Great location. Clean and awesome rooftop buffet breakfast included.
Stayed 1 night in Mar 2019
Response from Andrea on Mar 31, 2019
Dear Guest, thank you so much for your brilliant comments regarding your recent stay at the Hotel Romanico Palace We are looking forward to welcoming you again in the future. Best regards

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a wonderful roof top bar and restaurant with fabulous views . But it was closed at night I booked this hotel thinking we would be having lovely cocktails etc whilst admiring the view
Stayed 3 nights in Mar 2019
Response from Hotel Romanico Palace on Mar 24, 2019
Dear guest, thank you so much to have choosen our Hotel and we are delighted to hear your positive comments regarding your recent stay. Unfortunately the restaurant is closed for now but we are working on a new project. We are looking forward to welcome you at our lovely hotel! best regards

8/10 Good

Verified traveler

Stayed 4 nights in Feb 2019
Response from Andrea on Apr 1, 2019
Goodmorning, we are happy to know you enjoy your recent stay at the Hotel Romanico Palace. Thank you so much for your kind feedback best regards

4/10 Poor

paul

Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel is tired and like a rabbit warren, with tiny corridors leading to rooms with limited natural light. Breakfast was chaotic, overbooked and while the food was fine, I could have done without the hassle. If the hotel was rated as 3* and price was 30% less I would have left a favorable review. Regardless, I wont be staying there again.
Stayed 1 night in Feb 2019
Response from HRP on Feb 26, 2019
Dear Mr. Paul, Thank you very much for taking some time to write this review. We are sorry to hear that your stay was below your expectations. Every member of the staff gives the best efforts to make every stay pleasant and comfortable. We would like to apologize if we did something that you haven't appreciated. We really hope to have you back with us in the future and hope to be able to give you a much better stay. Best regards Hotel Romanico Palace