Room wasn’t ready when we got there a few min before 2. We were able to leave our luggage while we headed out for a tour of the colosseum. When we returned that night, we were brought to a separate building, verbally given a key code password (which should’ve also been provided in writing) & brought up a tiny elevator w/ 2 swinging doors (difficult to open when getting in with luggage or items in your hand!) to our floor. The light was flickering in the bulb, the door to our corridor was difficult to open, the rug in our hallway was stained. The worst part was the key they gave us didn’t open the door, so the porter went back to the original building while we were waiting. He came back 15 min later (& even told us he stopped to help other ppl). The room itself wasn’t great— small, tv didn’t work, saw a small cockroach in the bathroom, bed very uncomfortable. The next night, after exploring the city, we returned to find that our key didn’t work. We went to the original hotel building & told the front desk that. Apparently they changed the locks & didn’t think to wait until we checked out or at least tell us. Complimentary food wasn’t good, but can’t really complain Bc it was free. Oh, & the first night we couldn’t find our hotel building entrance, so we went to the main hotel building, which was locked, & buzzed reception. No one came. We were told it was 24hrs. We voiced our concerns upon checking out, but they didn’t seem to care.