Horrifying experience on arrival. there was nobody to let us in and we were on the street with our luggage for over one hour. No response to the bell or the phone. we had to ask strangers to help us. They managed to get a mobile number of the manager by asking another tenant of the building and the manager said he was very sorry and would be there in five minutes. but it was much longer, and he had some story about an accident, but we could not understand. the 3 ladies who were there at different times on different days had very little English, so it was difficult to communicate. No concierge, no buffet breakfast and no 24 hour receptionist, as stated on the website. Also no mention of having to climb upstairs with baggage since there was no elevator. We are senior citizens and this was extremely difficult. Expedia should mention this so people with health condition are aware. It was very hot and there was no airconditioning, windows had to be closed because of very loud street noise. The room and bed was comfortable, towels were changed regularly, Location was very good, near the Metro and the Vatican.. Overall, very disappointing.