Great location, nice room, key didn't work
Posted Jun 4, 2016
Exterior door key didn't work for us. Staff showed that they could make it work, and expected us to be able to, but we were still unable to get through the door without 10-15 minutes of trying. Usually we waited until someone else entered or left the building. After 3 days of a one week stay they finally gave us a better key which worked within a few seconds of trying. Make sure you get a front door key which will work for you. The location is great, close to the Vatican Museum and with many places to eat nearby and just steps from a Metro station. The room was fine. For breakfast we filled out a form the night before to say what items we wanted and what time. Not a lot of choices but it was fine. Coffee was good. They brought breakfast on a tray to the room at the time we asked for.
The front desk in the building was usually unstaffed. You need to call their cell number to get them to come to the building. We didn't have a european cell phone so we never did call them. We were able to catch them in the building from time to time. Some of the staff could speak some english, but if we had known Italian that would have been a big help.
Make sure you contact them before your arrival to let them know when you will be arriving. We neglected to do that and waited for over an hour before we could check in.