Ratings based on 206 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
for Couplesby A verified traveler from Bayern
Luxushotel mit allem KomfortPosted Nov 2, 2015
Pros: Das sehr freundliche Personal besonders in Lobby und der Bar. Aber auch die drei Herren in Frack und Zylinder, die einem jedes Mal die Tür öffneten.
Location: Das Hotel befindet sich direkt am Park bei der Villa Borghese. Zur Metro Station sind es ca. 5 Minuten und zur spanischen Treppe ca.20 Minuten.
Sehr elegantes erstklassiges Hotel. Mit außergewöhnlich freundliche, Personal. Die Zimmer sind groß, unseres hatte einen begehbaren Kleiderschrank und das Bad war größer als in normalen Wohnungen. Sehr sauber, das Zimmer wurde zwei Mal täglich gereinigt. Leider waren im Spa Bereich keine liegen mehr frei, sodass wir diesen nicht besuchen konnten.
for Everyoneby A verified traveler from MM
Royalty is the least of words.Posted Nov 2, 2015
Best hotel I've ever stayed at; honestly felt like a prince.
for Everyoneby A verified traveler from Lebanon
Amazing Hotel that has a view on Via VenettoPosted Nov 1, 2015
Cons: Nothing -Everything is amazing -
Location: It has the best location ever - Near to the Via Del Corso (brands street) Near to many amazing restaurants Near ti the Vatican
It was a nice stay , we enjoyed the Ambience , the Warm Hospitality , as well as the Great Food .
for Everyoneby A verified traveler
Class actPosted Oct 28, 2015
Pros: the staff are very professional and interact in a graceful manner. The rooms are hip and set up nicely.
Location: the Spanish steps are a little walk away - great shopping! The spa is fantastic
The wait staff in the hotel bar area (Melinda specifically), were amazing. Just the right balance of professional and playful to make the dining experience memorable.
for Everyoneby A verified traveler from VB, Virginia
Great locationPosted Oct 19, 2015
Wifi poor. Coffee terrible. Staff was very accommodating
by A verified traveler from London
Decent facilities, Patchy Service and OverpricedPosted Oct 11, 2015
For a price of £350 a night one expects a certain level of service and attention to detail that was sadly lacking at this property. More surprising as having stayed with them in other countries it seems core to their brand but was conspicuous by its absence at their Rome property. Feel disappointed and let down.
for Everyoneby A verified traveler from Somerset, England
Quality hotel close to the main shopping area.Posted Sep 30, 2015
Pros: For a city hotel its location is close to the main shopping, there are many attractions and sites within a short walking distance.
Cons: The main lounge whilst adjoining the bar is separated and staff do not always notice when you take your seats. Regular sweeps by bar staff would help.
Location: Close to the main shopping area. The Spanish Steps and Trevi Fountain are a short walk away. Easy access to public transport.
This is a quality hotel with all the attributes that you would expect from a 5* hotel. Staff were very friendly and helpful. The room was impeccably clean being cleaned twice daily. The facilities were fantastic with a very pleasant roof terrace and bar. The main bar and restaurant were excellent. Breakfast was a particularly pleasurable experience.
by A verified traveler
Staff very RUDEPosted Sep 19, 2015
Pros: The whole experience was jaded secondary to the inept staff
Cons: Fire the entire front desk and start over
This was one of the worst hotel experiences I have had. The actual hotel is certainly adequate but the staff is rude and not helpful
for Everyoneby A verified traveler
Good location, room without a view.Posted Sep 16, 2015
Hotel is very nice and staff were most helpful. Room was internal with small window and quite dark. Food at rooftop restaurant was poor.
by A verified traveler from Colindale, London
Posted Sep 7, 2015
I travel nearly every month to so many countries. This is the first 5 star hotel without coffee or tea making facilities in the room. They expect you to call room service to purchase a cup of tea. Also no ironing board available even in request. Av stayed in several adjoining hotels and they all have these as standard. I won't stay here again. I just decided to try the hotel and am disappointed i can't plug water to have my tea or straighten my shirt before going out