Ratings based on 207 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Bucharest

Overpriced. Outdated.

Posted Nov 28, 2015
First, in spite the fact that the hotel was not even half full, everyone was told that the rooms are not ready and takes about two hours to be ready but... A superior room is available but it costs 700€/night. Every time an upgrade is offered this usually is offered for free ot for a small fee, not for the full price as they do here. If you don't want to pay, you just wait. If you are hungry... Bad luck, the restaurant is closed for refurbisment...but you can sit in the lobby, where they can serve you something to eat at the unconfortabile tables, while you hear all the noise from the refurbishment works at the restaurant. The front desk personell becomes agressive when asked about checkin time. The rooms are big but the bathrooms are outdated and poory maintained. The design was modern 20 years ago but now needs to be fixed. The hotel does not deserves 5 stars. Not today. The most outrageous situation was that the front desk lady that checked me in took the passport and my credit card and made copies of them in a backroom ... After one week someone was using my card in US. Go figure!! I have filled a criminal complain and wait for the result.
5 out of 5
for Couples
by A verified traveler from Bayern

Luxushotel mit allem Komfort

Posted Nov 2, 2015
Pros: Das sehr freundliche Personal besonders in Lobby und der Bar. Aber auch die drei Herren in Frack und Zylinder, die einem jedes Mal die Tür öffneten.
Location: Das Hotel befindet sich direkt am Park bei der Villa Borghese. Zur Metro Station sind es ca. 5 Minuten und zur spanischen Treppe ca.20 Minuten.
Sehr elegantes erstklassiges Hotel. Mit außergewöhnlich freundliche, Personal. Die Zimmer sind groß, unseres hatte einen begehbaren Kleiderschrank und das Bad war größer als in normalen Wohnungen. Sehr sauber, das Zimmer wurde zwei Mal täglich gereinigt. Leider waren im Spa Bereich keine liegen mehr frei, sodass wir diesen nicht besuchen konnten.
5 out of 5
for Everyone
by A verified traveler from MM

Royalty is the least of words.

Posted Nov 2, 2015
Best hotel I've ever stayed at; honestly felt like a prince.
5 out of 5
for Everyone
by A verified traveler from Lebanon

Amazing Hotel that has a view on Via Venetto

Posted Nov 1, 2015
Pros: Everything
Cons: Nothing -Everything is amazing -
Location: It has the best location ever - Near to the Via Del Corso (brands street) Near to many amazing restaurants Near ti the Vatican
It was a nice stay , we enjoyed the Ambience , the Warm Hospitality , as well as the Great Food .
5 out of 5
for Everyone
by A verified traveler

Class act

Posted Oct 28, 2015
Pros: the staff are very professional and interact in a graceful manner. The rooms are hip and set up nicely.
Location: the Spanish steps are a little walk away - great shopping! The spa is fantastic
The wait staff in the hotel bar area (Melinda specifically), were amazing. Just the right balance of professional and playful to make the dining experience memorable.
4 out of 5
for Everyone
by A verified traveler from VB, Virginia

Great location

Posted Oct 19, 2015
Wifi poor. Coffee terrible. Staff was very accommodating
2 out of 5
by A verified traveler from London

Decent facilities, Patchy Service and Overpriced

Posted Oct 11, 2015
For a price of £350 a night one expects a certain level of service and attention to detail that was sadly lacking at this property. More surprising as having stayed with them in other countries it seems core to their brand but was conspicuous by its absence at their Rome property. Feel disappointed and let down.
5 out of 5
for Everyone
by A verified traveler from Somerset, England

Quality hotel close to the main shopping area.

Posted Sep 30, 2015
Pros: For a city hotel its location is close to the main shopping, there are many attractions and sites within a short walking distance.
Cons: The main lounge whilst adjoining the bar is separated and staff do not always notice when you take your seats. Regular sweeps by bar staff would help.
Location: Close to the main shopping area. The Spanish Steps and Trevi Fountain are a short walk away. Easy access to public transport.
This is a quality hotel with all the attributes that you would expect from a 5* hotel. Staff were very friendly and helpful. The room was impeccably clean being cleaned twice daily. The facilities were fantastic with a very pleasant roof terrace and bar. The main bar and restaurant were excellent. Breakfast was a particularly pleasurable experience.
1 out of 5
by A verified traveler

Staff very RUDE

Posted Sep 19, 2015
Pros: The whole experience was jaded secondary to the inept staff
Cons: Fire the entire front desk and start over
Location: Excellent
This was one of the worst hotel experiences I have had. The actual hotel is certainly adequate but the staff is rude and not helpful
4 out of 5
for Everyone
by A verified traveler

Good location, room without a view.

Posted Sep 16, 2015
Hotel is very nice and staff were most helpful. Room was internal with small window and quite dark. Food at rooftop restaurant was poor.