No hot water on first day. Sergio (manager) does not stay on premises and he is the only person that works here. Also, no maid service. We have stayed at hundreds of hotels over the years and this ranked among of the worst.
Comment from Hotel Management
Jun 17, 2016 by Massimiliano, Hotel Management
Dear Frank, I'm so sorry that you didn't have a good stay with us. The day after of your check in, when you called us because of the water, Sergio (the person that made your check in) fixed it immediately. I (Massimiliano) personally came 2 days after to check if everything was ok and greet you. You had the access to the telephone so if you needed something you could reach us 24h. We don't live there, it's an appartment for rent and we make check in and check out and we have mobile on 24h. There is also a janitor available for emergency.