Front of property - evening/night

Reviews of Mascagni Hotel

4 out of 5
Mascagni Hotel
Via Vittorio Emanuele Orlando 90, Rome, RM

Reviews

8.8

Excellent

Rating 10 - Excellent. 338 out of 649 reviews" "
Rating 8 - Good. 222 out of 649 reviews" "
Rating 6 - Okay. 60 out of 649 reviews" "
Rating 4 - Poor. 17 out of 649 reviews" "
Rating 2 - Terrible. 12 out of 649 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

MARGARET

Liked: Cleanliness, staff & service
Room was just what I needed and I had a nice window which welcomed the sun and cool breeze. The hotel in a great walking location from all of Rome’s main attractions but not in the heart where it becomes noisy. The breakfast buffet has many good options. Only downside would be the walls are thin so if you’re next to a loud person you can hear them talking. I had to deal with that but other than that, I would definitely stay. The staff are lovely
Stayed 3 nights in Feb 2024

10/10 Excellent

Carolyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was easy to find and convenient. The staff was attentive and friendly.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mascagni never disappoints
The Mascagni never disappoints, while the rooms the traditional hotel are starting to show their age it’s a charming experience with great attentive service and an abundant breakfast.
Stayed 1 night in Oct 2023
Response from Roberta on Oct 27, 2023
Dear Michael,thank you! It's always a pleasure to have you here :)

10/10 Excellent

Emily, Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Roberta on Oct 27, 2023
Thanks Emily!

8/10 Good

Bailey

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Roberta on Oct 27, 2023
Thank you!

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Roberta on Oct 27, 2023
Grazie!

10/10 Excellent

Michelle

Traveled with group
Beautiful hotel! Exceptional customer service. Very good experience overall!,
Stayed 1 night in Sep 2023
Response from Roberta on Oct 27, 2023
Dear Michelle,grazie for your nice words!

8/10 Good

eisa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good in general, but the rooms are small and the bed is not comfortable and there is a divider between two small beds. The location was perfect. In addition, your reservation indicated that the check-out time is at 12:00, while the hotel check-out time is at 11:00. This caused me some trouble leaving for the airport. The hotel claims that there is an error in the hotel.com website.
Stayed 4 nights in Sep 2023
Response from Roberta on Oct 27, 2023
Dear Eisa,sorry to hear about this misunderstanding, we hope to have you again as our guest, maybe in our new rooms!Regards

10/10 Excellent

Tauny, Lawrence

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hello, was good experience, the hotel it’s in a very good area, like it a lot, can walk around a lot places in 20 or les minutes walking, the only far it’s a Vatican City but other than that can walk anywhere, breakfast was good more than I was expecting, very good service.
Stayed 2 nights in Sep 2023
Response from Roberta on Oct 27, 2023
Dear Tauny,we are happy that we exceeded your expecations! Thank you for your review!

8/10 Good

imran

Hotel is very nice, but overly priced
Stayed 2 nights in Sep 2023
Response from Roberta on Oct 27, 2023
Dear Imran,hope to have again as our Guest!

6/10 Okay

Carlos

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Aug 2023

4/10 Poor

Chuan San

Disliked: Cleanliness, property conditions & facilities
Long bath water cannot drained. Room are old and need to change carpet etc..
Stayed 2 nights in Jul 2023

10/10 Excellent

Dana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great for what we needed. Laundry services were in walking distance, it reminds me of a boutique style hotel.
Stayed 1 night in Jun 2023

2/10 Terrible

Wayne

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible service [beware of ATTIC ROOM]
Arrived 1 hr early rooms were not ready, "ok no problem we'll walk around and come back" Get back to the hotel only to find out all 3 rooms I booked were not close to each other and my room was literally the last room on the 5th floor which the elevator does not go to and you have to walk up 5 flights of stairs to entire the "Attic room" extremly small room, AC apparently does NOT work, the room was not equipped with charging ports as the other rooms AND to top it off the water in the shower did not to down. I literlly pulled out a handful of hair [blonde] absolutely not mine and the water still wouldnt go down. I asked 3 people at the desk to change rooms and even offered to pay more for a better room and i was advised that all rooms were booked. As i stood at the desk i noticed several people checking in AFTER me and they were given rooms. < why wasnt a better room offered to us if people had not checked in yet!?!? I absolutely will not stay here again. 1st time in Rome with my family and completely hated this hotel..
Stayed 1 night in Jun 2023

8/10 Good

Bruce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property with a spacious room for 3. located close to the train station. Easy walking distance to many good restaurants and sites. We would stay here again if in Rome.
Stayed 2 nights in May 2023
Response from Roberta on Jun 5, 2023
Dear Mr Bruce,thank you for your review!Best regards

10/10 Excellent

JOHN, PARK CITY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Roberta on Jun 5, 2023
Thank you Mr John for taking the time to review us!Best regards

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very professional and helpful. My room was spacious.
Stayed 1 night in Jan 2023
Response from Roberta on Mar 7, 2023
Dear Stephen,thank you so much!! Hope to welcome you again!Best regards

10/10 Excellent

Michael

Stayed 3 nights in Dec 2022
Response from Roberta on Jan 30, 2023
Thank you Michael!

6/10 Okay

Yan

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The condition of the hotel is not a 4 star. Rooms are small (the hotel has original rooms vs . renovated rooms). Original rooms are very small. had overflow bath. Stayed in a room on the street side, lots noise. Had false alarm at 2am. Breakfast and location is good, and staff is friendly.
Response from Roberta on Jan 30, 2023
Dear Mr Yan,thank you for your feedback. We really hope to have another occasion to welcome you so you can try the new area of our Hotel!Best regardsRobertaGuest relation dpt.

8/10 Good

Mike

Stayed 1 night in Dec 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Roberta on Jan 30, 2023
Thanks!

6/10 Okay

Mohamed

Business traveler
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Best location and best service!!!!!
Service is spectacular. Greeted with a big smiles and welcoming gestures. However, hotel is old, but spacious and comfortable. We really enjoyed staying there.
Stayed 2 nights in Oct 2022
Response from Roberta on Nov 19, 2022
Dear Guest,our Hotel has indeed a classic style but we are happy you enjoyed your stay and our service!

10/10 Excellent

Anna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has an excellent location. The staff was very helpful and the breakfast was satisfactory.
Stayed 4 nights in Oct 2022
Response from Roberta on Nov 19, 2022
Dear Anna,thank you for your review!

10/10 Excellent

Yashar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, organized, friendly
Stayed 1 night in Oct 2022
Response from Roberta on Nov 19, 2022
Dear Yashar,thank you!

10/10 Excellent

Jax

Stayed 2 nights in Sep 2022

10/10 Excellent

sharon

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2022

10/10 Excellent

Annmarie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff and accommodation were both excellent
Stayed 3 nights in Aug 2022
Response from Roberta on Sep 17, 2022
We are so grateful for your kind words, thank you!

10/10 Excellent

LUIS

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Roberta on Sep 17, 2022
Grazie Luis!

8/10 Good

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location near the train station.. 10 minutes walk to trevi fountain..
Stayed 1 night in Aug 2022
Response from Orace on Oct 5, 2022
See you next time in Rome!Victoria

10/10 Excellent

Sara

Stayed 1 night in Aug 2022

10/10 Excellent

Robert

Stayed 3 nights in Aug 2022
Response from Roberta on Sep 17, 2022
Thank you Robert!

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful room, very confortable, nice bathroom, friendly and helpful staff
Stayed 1 night in Jul 2022
Response from Roberta on Aug 11, 2022
Dear Mario, thank you so much for your review,we hope to welcome you again in the future! Best regards

10/10 Excellent

KAREN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel. Location is a plus nearby attractions , restaurants. Friendly staff. Breakfast very good
Stayed 3 nights in Jul 2022
Response from Roberta on Jul 22, 2022
Thank you Karen!

10/10 Excellent

Lauren

Stayed 1 night in Jun 2022
Response from Roberta on Jul 22, 2022
Thank you Lauren!

6/10 Okay

Jeffrey

Traveled with group
Third Visit
Very basic yet clean hotel option.
Stayed 4 nights in Apr 2022
Response from Roberta on Jul 22, 2022
Thank you for your feedack!

8/10 Good

Ezzaldin

Stayed 1 night in May 2022
Response from Roberta on Jun 9, 2022
Thank you!

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personable staff who are willing to make suggestions and help. Clean hotel with everything needed. Breakfast Close walk to Roma Termini which is great to get to and from airport as well as the central station for the metro. Very walkable to big tourist attractions.
Stayed 2 nights in May 2022
Response from Roberta O. on May 15, 2022
Grazie Ryan, hope to see you again!

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff and great location.
Stayed 4 nights in Apr 2022
Response from Roberta O. on May 15, 2022
Grazie William!

10/10 Excellent

Manuel, Guatemala

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best option in Rome, thank you Luciano, would definitely come back again
Stayed 5 nights in Apr 2022
Response from Roberta O. on May 15, 2022
Grazie Manuel, we're happy to know you enjoyed your stay with us!

10/10 Excellent

Peter

Stayed 4 nights in Mar 2022
Response from Roberta O. on May 15, 2022
Grazie Peter!

10/10 Excellent

Steven

Liked: Staff & service, property conditions & facilities, room comfort
The epitome of genuine warmth and helpfulness
From the minute I arrived, I was greeted with a warm and helpful smile. Totally genuine, this hotel has truly great staff and is the epitome of how I was treated in this magical city for 5 days. My room and the common areas were always spotless, everyone was incredibly helpful. I chose this hotel because it has great metro links, is a short walk or metro ride from the Termini, is close to the opera, the colosseum and pretty much anywhere on the east side of the river.
Stayed 4 nights in Mar 2022
Response from Roberta O. on May 15, 2022
Dear Steven, so happy to read your nice words! We hope to see you again on your next stay!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Stay in a great location
Great location, friendly staff, good breakfast and just generally good value for money.
Stayed 3 nights in Mar 2022
Response from MarcoG on Mar 23, 2022
Dear Guest, thanks again for your feedback and see you the next time in Rome! Marco G.

10/10 Excellent

Carl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast
Good location, good breakfast, friendly staff
Stayed 4 nights in Feb 2022
Response from Roberta O. on Feb 26, 2022
Dear Carl, thank you for your feedback and we hope to welcome you again! Best regards Roberta O. Guest Relations Dpt.

8/10 Good

Dynisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel & location was great only thing negative the smell in the room was overwhelming like a sewer stinch
Stayed 3 nights in Jan 2022
Response from MarcoG on Feb 14, 2022
Dear Dynisha, thank you for sharing with us your experience here and we hope to have another opportunity in the future to fully meet your expectations. Kind regards, Marco G

10/10 Excellent

Stephane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and pleasant experience. The entire staff was very welcoming and courteous. We got an upgraded room and although we arrived early, the room was made available to for us right away and very clean. Everything was made for us to make our short stay as pleasant as possible.
Stayed 1 night in Aug 2021
Response from M.Graziani on Aug 28, 2021
Dear Stephane, thanks again for sharing your experience with us here and we hope to welcome you in the future to fully meet again your expectations. Kind Regards, Marco Graziani Fom

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!
Stayed 2 nights in Jul 2021
Response from M.Graziani on Aug 28, 2021
Dear Guest, Thanks again for choosing the Hotel Mascagni. Kind Regards, Marco Graziani Fom

8/10 Good

studio legale associato

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2020

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Ideally located for railway terminal and sightseeing
Stayed 2 nights in Jan 2020