Ratings based on 177 Verified Reviews

3.7 out of 5
73% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Dundee, Scotland

Reception staff nice, hotel is too far from centre

Posted Dec 1, 2016
Pros: Room size, cleanliness.
Cons: Menu/meal selection
Location: Nothing nearby, poor location ifheading to Rome for sightseeing.
The hotel was clean, food so-so, reception staff were helpful and friendly but the hotel is miles from the nearest metro there are local buses to take you to central Rome and the limited coutesy transfer to the nearest metro but be prepared for massive taxi fares otherwise. Public transport is very cheap only €1:50. It cost us €50 from Ciampino Airport to the hotel but on our return we caught the €1:50 metro to Termini and then a transfer to the airport which cost a further €6 one way or €8 return but though easy when you know how it's time consuming and very chaotic. One thing that we felt let the hotel down was the one paper cup per guest for the inroom tea/coffee making facilities. Food was so-so, not an extensive menu so eat out if possible but be aware there is nothing around the hotel and the area isn't the best, well that's how it looks but perhaps a bit judgmental. Our room was large, clean and well equipped, beds a little hard but this was to our liking. Free wifi which was ok and inroom safe was free there is a tax payable on departure we were €48 for four nights, never used the leisure facilities. Had the hotel been nearer to central Rome I would have rated the hotel much better but then again we would have paid so much more. Once we got the hang of the transport system it wasn't an issue but the first day or so was quite stressful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2016
Very close to the airport easy access, friendly staff and comfortable rooms
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco ca. USA

I would recommend this hotel although it is far

Posted Aug 22, 2016
I would recommend this hotel although it is far from Rome, the good thing they have a complementary shuttle that takes you to the metro to get to the city which is very convenient. the staff very nice. Maximo the driver very friendly and helpful. Enjoy my stay at Mercure Roma West hotel.
1 out of 5
by A verified traveler from New Orleans

Only has 3 shuttle times.

Posted Jun 6, 2016
I booked the hotel because of the free shuttle service and was also told by Expedia that the hotel was close to the hotel. I found out that there was only 3 shuttle times starting at 11a (my flight was 10:50a). The hotel stated that I could pay for a taxi that would take a hour to get to the airport. The staff refused to work with me after realizing that the third party did not make me aware of the limited times. The times are also absolutely unreasonable for a shuttle service. Customer service is extremely important, I did not experience it from thus hotel.
Comment from Hotel Management
Oct 9, 2016 by General Manager, Hotel Management
Dear Guest, thank you for your suggestions, but I sure that all the information about our timetable of free shuttle bus for and from Airport is clear and well specified on all our websites, Anyway I'm sorry if you have had some difficulty, I ensure all my effort for evaluate to increase this service. Thanks again
5 out of 5
Recommended
for Everyone
by A verified traveler

Slide67

Posted Apr 16, 2016
Very nice hotel and amazing personnel great food clean absolutely excellent hotel
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice but far from city center

Posted Jan 2, 2016
Great hotel and helpful staff. Downsides are faraway from city center and hotel shuttle isn't very helpful. If you are not comfortable riding buses and the metro several times a day to see the sites, better pick somewhere closer.
Comment from Hotel Management
Jun 24, 2016 by General Manager, Hotel Management
Dear Guest, thank you for your comments, I'm sorry if some service has not satisfied completely, but I hope that you have appreciated our free shuttle service for the metro station from 8,00 a.m. until 11.00 p.m.. but anyway I assure that in next time, our effort will be increase this service. Thanks again for your comments.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, USA

Quiet, Affordable, Neighborhood Hotel

Posted Jan 2, 2016
All services and facilities were better than anticipated, except for the bathroom door in the room, which opens in. Also, the buffet breakfast, at 15 Euros per person, is too pricey.
4 out of 5
Recommended
for Everyone
by A verified traveler from USA

Posted Dec 5, 2015
They offer free transfer aiport - hotel RT But when I sent our flight schedulle they answered they have only 3 times per day and we need to contact the transfer and paid for the round trip . 45 EUR OW 90 EUR RT It is not fear .
1 out of 5
by A verified traveler from Marrakech

High music

Posted Nov 17, 2015
High music every night till 1am,not good at all!!! Poor restaurant,make sure to eat before
2 out of 5
by A verified traveler

no transefer and is far far from the airport

Posted Nov 3, 2015
Pros: nothing
Cons: your facilities on the page because it dont have transportation to the airport
Location: is long way to everything
it take 2 hours from Fumincino to hotel because was friday and is 21 kilometers from airport and the taxi charge us 90 euros