Dear Client Many thanks for Your review We are sorry to hear that your stay with us was not what you had dreamed of for Your trip to Rome. We prefer to reply to Your review analyzing point by point as we think that some points are very imaginative and exaggerated: We can only apologize that the staff member you encountered upon your arrival was not as you had dreamed they would be. At Hotel Salaria we believe in making a good impression and showing our real care for our guests already from the first moment that they come in the door and begin their stay with us. All our receptionist know how to speak english so we really don’t understand how you could have found someone who didn't speak English at Your arrival. Regarding the payment , kindly note that all reservations made for our hotel must be guaranteed by a valid credit card. This is a very common practice for hotels, B&B, airlines and the like around the world; it is the only way to ensure that a reservation is confirmed. Not only this is a benefit for us to know that guests are able to pay for their stay, but also for the guests to know that their room is guaranteed to be booked for their day of arrival and for the length of their stay. Since you had booked through the Expedia website we are more than sure that among the Rate Conditions, indicated at the moment of reservation, there is clearly stated that a valid credit card must be provided to ensure the booking is confirmed. Please find the policy here reported: « The hotel reserves the right to verify the credit cards prior to arrival, by requesting the pre-authorization of the first night’s lodging ». The moment the hotel tried to pre-authorize the card for the amount of the first night’s stay you got a message from Your bank about this and you thought the hotel had charged the whole stay on the card. But , as a matter of fact , it was only the pre-authorization. The payment for the whole stay was made at the reception on the day of departure (but perhaps you forgot to write it on your review) , so we have respected the « pay at the property » procedure. We're sorry we didn't notice that it was Your birthday. We will learn from this mistake to improve our services. In addition to our best wishes (which were made by our receptionist when you pointed out about Your birthday) our Hotel does not offer any special service for a customer's birthday (if not requested). We never try to be too invasive, so we offer our apologies that this came across as cold - we certainly do not mean for this to be the case! Our Breakfast is a continental buffet breakfast with much variety of food , both sweet and salty. We offer different types of cakes , pies , croissants , different types of cereals , Nutella , bread , butter , different types of jam , hard boiled eggs , different types of yogurts , toasts , cheese and salami. Anyway our staff is more than willing to provide you with an extra needs if possible. As a matter of fact , our staff

Many thanks- hope to see you a next time in our Hotel

Many tks for your comment. Bes regards Mr. Giorgio

La ringraziamo molto Cordiali saluti Giorgio

La ringraziamo molto per il suo giudizio Alla prossima occasione Cordiali saluti Giorgio

La ringraziamo in ogni caso per il suo giudizio Cordiali saluti Giorgio

Muchas gracias El desayuno non se paga-esta gratuito- desayuno continental Asta la Vista Muchas gracias Jorge

Grazie per i suoi commenti. Magari una prossima volta ci scriva che desidera la camera più grande e con il bagno grande e faremo di tutto per accontentarla.Ci scriva pure il numero di camera che ha avuto l'ultima volta in modo da variare in maniera corretta. Cordiali saluti Giorgio

Grazie per la sua recensione

Grazie per la sua recensione

grazie per la sua recensione

Grazie per la sua recensione

grazie

Many thanks for your review best regards Mr. Giorgio

Many thanks Giorgio-Manager

Grazie tanto per la sua recensione e l'attendiamo alla prossima occasione Cordiali saluti Giorgio