Ratings based on 524 Verified Reviews

4.4 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from massachusetts

Great location nice staff disappointing breakfast!

Posted Apr 20, 2017
The property was situated perfectly for our needs but we waited an hour for our room to be cleaned upon arrival. We did the mini suite upgrade and it was just ok. The room really wasn't very large but it did have a nice bathroom. The breakfast was ok but lacked imagination and hot food wasn't hot. Overall it was just ok but the staff was nice!!
Comment from Hotel Management
Apr 26, 2017 by Federica - Guest Relations, Hotel Management
Dear Guest, we really thank you for choose NH Collection Giustiniano for your stay in Rome! we take note of your comments and we will work to solve the problems occurred. Hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2017
Excellent hotel near the Vatican and within walking distance of the major sites. Excellent staff, wonderful breakfast. Quiet hotel - just great.
Comment from Hotel Management
Apr 26, 2017 by Federica - Guest Relations, Hotel Management
Dear Guest, Thank you for your score and for your kind comment!
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Comfortable hotel in good location

Posted Mar 15, 2017
Pros: Room spacious, in contrast to previous experience in Rome. Helpful staff, good breakfast. Clean. Good location.
Location: Great location 15 minutes walk to Vatican, 20 minutes walk to Spanish steps, in a quiet street.
Comfortable clean room, we booked a junior suite and had a double bedroom, bathroom and sitting room. All clean and a reasonable standard. View from the sitting room window of Castel St. Angelo and from the balcony one could see St.Peters. This is a modern business style hotel, it has no special character but makes for a relaxing stay. Staff friendly.
Comment from Hotel Management
Apr 10, 2017 by Federica - Guest Relations, Hotel Management
Dear Jonathan, we would like to thank you for your amzing comment! it is a pleasure for us have guests like you! we hope to have theopportunity to welcome you once again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2017
Great hotel, very close to the Vatican and about a 10 minute walk to the metro. Buffet breakfast was very good and had both hot and cold choices. You could even have prosecco for breakfast!!
Comment from Hotel Management
Apr 19, 2017 by Federica -Guest Relations, Hotel Management
Dear Guest, 5 of 5... is an amazing score..thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel clase to te vatican.

Posted Jan 22, 2017 on Orbitz
I Loved this hotel. It has multilingual staff, great amenities It should by taken as a 5 Stars hotel.
Comment from Hotel Management
Apr 19, 2017 by Federica - Guest Relations, Hotel Management
Dear Hector, Thank you for your feedback! Hope to see you again!
1 out of 5
by A verified traveler from Houston, Tx

the worst treatment ever to a customer

Posted Dec 28, 2016
Pros: nothing at all!!!
Cons: Evrything....
Location: Good! is this only good thing!
the welcome was an insult , the rooms is totally different then what you see online, everything is very old , the mattress of the sofa beds are old and nasty, the staff was very rude and disrespectful, they yelled at me. when we got there (8:30 pm) there wasn't a bell boy so i opened the door and pushed the bag car to help my husband with the bags , the man at the front desk got very angry and yelled at me. in the rooms the air was always in heater, we didn't have the option to put it cold. my husband and daughter have nose bleeds with the heater and i told the staff and they didn't care and do anything about it, i had to sleep with the windows open, the breakfast was poor..! i can easily say this is the worst hotel in Rome( and i go every year for 10 years) i wouldn't even give this hotel one star. not recommend at all!!!!!!!!!
Comment from Hotel Management
Apr 19, 2017 by Federica - Guest Relations, Hotel Management
Dear Guest, we are deeply sorry to see you have not had a good experience with us. we hope to welcoem you once again to show you that what occurred during your stay was an isolate case.
4 out of 5
Recommended
for Everyone
by A verified traveler from Santa cruz, BOL

Nice clean hotel, very good breakfast.

Posted Nov 27, 2016
Very close to Vatican City, main streets with restaurantes and nice stores, banks, restaurantes
Comment from Hotel Management
Apr 19, 2017 by Federica - Guest Relations, Hotel Management
Dear Carlos, Thnak you for you good comment!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Nov 13, 2016 on Orbitz
Location: Close to Vatican and sights.
Nice rooms, Good Breakfast and friendly staff. GoodLocation
4 out of 5
Recommended
for Everyone
by A verified traveler

Near to vatican

Posted Nov 8, 2016
Pros: Breakfast. WiFi. Room comfort / space.
Location: Castel Saint Angelo & Vatican is short walk. Easy to lose your way though as street names missing and not as parallel as seem on maps.
Very handy for Vatican and Castel Saint Angelo. Street names often not present so can be tricky to find this on foot from metro initially. No iron in the room and unable to provide a cork screw to use in room. Would have opened bottle for me but presumably with corkage so but screw cap if purchasing elsewhere for room. Room very comfortable with small balcony and air conditioning. Breakfast more than adequate but not keen on the hot option. One bite of sausages put me off trying the other hot options. Sweet options, cereals , juices and pastries plentiful.
Comment from Hotel Management
Apr 19, 2017 by Federica - Guest Relations, Hotel Management
Dear Guest, we would like to thank you for your review. We hope to have the possibility to welcome you once again!
5 out of 5
by A verified traveler

Posted Oct 21, 2016 on Hotels
Good we are happy