Ratings based on 273 Verified Reviews

3.8 out of 5
70% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Will go again

Posted Aug 30, 2017 on Hotels
Reasonably priced. Breakfast buffer - but could vary from day to day. Outdoor smimming pool - water was freezing (August) and could be more clean. Generally happy and would go agian.
Comment from Hotel Management
Oct 3, 2017 by Andrea Morandini, Hotel Management
Thank you for your comments. best regards, Sergio Mobilia - general manager
3 out of 5
by A verified traveler

We got "Rustic'd"

Posted Jul 23, 2017 on Hotels
Not easily accessible to the train stop. In addition to the train having limited hours as well. Taxis averaged 35 euro each way. The savings staying outside of the city were completely negated by the almost forced use of taxis given the limited train schedule. Not to mention the treacherous road to and from the train stop. Great hotel if you have your own vehicle. Plus you could easily leave to eat. The restaurant was abysmal, but priced like fine dining.
Comment from Hotel Management
Jul 27, 2017 by Andrea Morandini, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sergio Mobilia - direttore
5 out of 5
by Scott

Posted Jun 13, 2017 on Hotels
Comment from Hotel Management
Jul 23, 2017 by Andrea Morandini, Hotel Management
Thank you for your comment.
4 out of 5
by THARESH

Posted May 20, 2017 on Hotels
Comment from Hotel Management
Jul 15, 2017 by Andrea Morandini, Hotel Management
Thank you for sharing your positive feedback. Regards The Hotel Staff
3 out of 5
Recommended
for Everyone
by A verified traveler from england

Novotel Roma est good for adult families

Posted Nov 7, 2016
Pros: reasonable provisions for computer with internet and printout free, gym simple one
Cons: swiimming pool available dates,detailed list of transport on a big board , milk warming for in microwave, fruit at night made available.
Location: only a metro nearby walking distance, so if u have makro uk card take it with you if needed
out of metro, travel card will cover it with long distance trains only upto Roma Tiburtina, limited service on sundays and also only hourly service other days. hotel transport is only 1 service morning and evening cost 3 euros, weekends more , needs prebooking. Good 10-15 minutes walk, poor road thro passage between fields not lit or go on road either way all vegetations grown over walking place, train station path is also vegetations may be poor maintainence. so not good for kids if seeking public transport booked there as said pool, but closed october apparently, so paid extra for no reason . poor transport facilities and walking path to nearest railway station, food very expensive at hotel, but with breakfast booking rooms is advised
Comment from Hotel Management
Feb 20, 2017 by sergio, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sergio Mobilia - general manager
3 out of 5
by A verified traveler

Please turn in the A/C

Posted Oct 30, 2015
Room was 28 deg C when I arrived and when complained was advise that the A/C was switched off for the season. Room was too hot to sleep comfortably. The rooms are dated and a refurb is required.
Comment from Hotel Management
Nov 21, 2015 by sergio, Hotel Management
Dear Guest, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. ; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We stay at your disposal, we remain, Best regards Sergio Mobilia - general manager
3 out of 5
by A verified traveler from London

Bit shabby and A/C switched off!!!

Posted Oct 29, 2015
Pros: Location is convenient for me.
Cons: Refurbish and leave A/C on even if just in standby.
I have stayed at the hotel on a number occasions. The rooms have become a bit shabby and are in need of a refurbishment. The A/C had been switched off as this is arbitrarily switched off at some point in October (someone advised me that the legal date in Italy is 15 November). My room was exceptionally hot as it was 23 deg C outside and the room was West facing so had picked up a lot of heat from the afternoon sun. I advised reception and the maintenance man came and told me the chillers had been switched off. The hotel advertises that it has A/C so if they have it they should operate it!
Comment from Hotel Management
Nov 21, 2015 by sergio, Hotel Management
Dear Guest, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sergio Mobilia - general manager
3 out of 5
Recommended
for Everyone
by A verified traveler from melbouene aust

Hotel itself was good ,but to far from city center

Posted Oct 25, 2015
We only picked it because we were passing through and didn't want to drive the rental car into Rome . If staying in Rome for any length of time it is to far out to be practical as cab fare is close to 100 euro . For it to be practical hotel needs to have a shuttle service in and out of the city center
Comment from Hotel Management
Oct 31, 2015 by sergio, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sergio Mobilia - general manager
2 out of 5
by Hortense from London

Posted Sep 4, 2015 on Hotels
i did enjoy my stay the hotel a bit too far from the city. The room was not clean for my standard , bed sheet never changed also on arrival found spider web in the room
3 out of 5
by Dominic from woking England

Posted Sep 1, 2015 on Hotels
The hotel service was good and room was very clean the pool area could have done with a clean including the area where you could sit for coffee. Location of the hotel was not ideal but we had a car so not a major issue.