Ratings based on 189 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Palermo

Ottimo Hotel

Posted Aug 16, 2015
Breve soggiorno di 4 giorni a Roma, per vacanza, il personale è stato molto gentile. Ottimo anche il ristorante e le pietanze preparate dal cuoco. La ragazza che si occupa del ristorante oltre ad essere molto professionale è stata anche molto gentile. E' un hotel che consiglio.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Nice, clean hotel too far from metro station

Posted Jul 25, 2015
Pros: Hotel was nice and clean and staff were nice. Bar man was good and restaurant expensive but tasty
Cons: Shuttle bus to the metro station would attract more visitors and also a photo copy of timetable of bus and where to catch it there and back
Location: Nice park, residential and business area so need a car
Nice clean hotel Enjoyed stay Food good but expensive watch out for the table charge for sitting down to eat Metro station is far away to walk esp with children at least half an hour and it the heat it is hard work There is a bus stop outside the hotel, but no clear timetable and staff do not know when it comes so its a bit hit and miss On the way back we stopped outside the metro for food and a taxi back to hotel reasonable Bus back from metro station is caught further back from the station so ask reception
Comment from EPC
Aug 5, 2015 by andrea, EPC
Dear Mum, we thank you very much for choosing to stay in our hotel and for your positive feedback. We hope to welcome you back soon in our property. Best Regards Andrea Dessupoiu
4 out of 5
Recommended
for Everyone
by A verified traveler from melbourne australia

Next to a major shopping centre 5 min walk

Posted Jun 14, 2015
Pros: The staff and room
Cons: Have a pool and warn people about taxes 120 euros for family of four in five days
Location: Shops, metro exclusive shops park a nearby walk but be willing to walk
Staff very friendly and helpful metro 15 min walk so easy to get into attractions. Major shopping centre 5 min walk great shops cheaper eats . My family was happy overall but taxes heavy on the pocket make sure you include them
Comment from Hotel Management
Jul 16, 2015 by andrea dessupoiu, Hotel Management
Dear effie, thank you very much for choosing to stay in our hotel and for your positive feedback. I will pass your comment to our team and we hope to welcome you back soon at Novotel Roma Eur. Best Regards Andrea Dessupoiu
5 out of 5
Recommended
for Families
by A verified traveler

Posted Jun 1, 2015 on Hotels
Comment from Hotel Management
Jul 21, 2015 by andrea dessupoiu, Hotel Management
Gentile Anonimo, , La ringraziamo per aver scelto di pernottare nel nostro Hotel e per aver condiviso la Sua esperienza positiva con noi. Ci auguriamo di poterLa ospitare ancora presso il Novotel Roma Eur. Cordiali Saluti Andrea Dessupoiu
4 out of 5
Recommended
for Everyone
by A verified traveler from london

excellent hotel at good price.

Posted May 27, 2015
We had a short weekend break with family in Rome. This hotel is well located near the airport if you drive just perfect with free parking. This should be a five star because rooms are very clean modern and new but the breakfast buffet let us down so we gave a 4 stars.
Comment from Hotel Management
Jul 16, 2015 by andrea dessupoiu, Hotel Management
Dear jerry , We thank you very for choosing to stay in our hotel and for your positive comment. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back soon. Andrea Dessupoiu
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel good value and good for EUR or airport

Posted May 18, 2015
the Novotel Roma EUR still feels like brand new even if it was built 4 or 5 years ago. The hotel staff is their plus everyone is very pleasant and eager to help particularly the reception staff. The value for Rome is excellent. The only negative that prevents it from being a 5 star rating is breakfast. Because of its value and good get away location it is popular with large organised trip groups. this is good for business but regular customers like us suffer when they go to breakfast after the large group. The selection for the buffet should be improved too. There isn't even regular bread on offer. But we managed to eat something both days we were there so this should not detract from good rating for a very good hotel.
Comment from Hotel Management
Jul 16, 2015 by Andrea Dessupoiu, Hotel Management
Dear Jerry, Thank you for taking the time to tell us about your experience at the Novotel Roma Eur. I am sorry that your breakfast experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Andrea Dessupoiu
5 out of 5
Recommended
for Families
by maria nunzia

Posted May 15, 2015 on Hotels
Comment from Hotel Management
Jul 21, 2015 by andrea dessupoiu, Hotel Management
Gentile Maria nunzia, , La ringraziamo per aver scelto di pernottare nel nostro Hotel e per aver condiviso la Sua esperienza positiva con noi. Siamo molto felici di apprendere che il soggiorno sia stato all’altezza delle Sue aspettative. Ci auguriamo di poterLa ospitare di nuovo presso il Novotel Roma Eur. Andrea Dessupoiu
3 out of 5
by A verified traveler from Benevento

Insomma...

Posted May 2, 2015
L'hotel è nuovo.Ha cinque anni di vita...E' un po' fuori mano (EUR) ma c'e' ampio parcheggio. La stanza non è bella. Nella doccia in un angolo la pittura si stava staccando. La notte bussava una signora che per diversi minuti ha tentato di entrare...un grande spavento....(forse aveva problemi di salute bo!!)
Comment from Hotel Management
May 18, 2015 by Andrea Dessupoiu, Hotel Management
Gentile Cristiano, La ringraziamo per aver scelto di pernottare nel nostro Hotel e per aver condiviso la Sua esperienza con noi. Siamo spiacenti di leggere che il soggiorno non sia stato all’altezza delle Sue aspettative e Le assicuro che saranno intraprese tutte le azioni necessarie al fine di migliorare la qualità del nostro servizio. Spero ci dia un ulteriore opportunità per riconquistare la Sua fiducia. Cordiali Saluti Andrea Dessupoiu (Direttore)
4 out of 5
Recommended
for Families
by Tino pietro from Cava de Tirreni

Soggiorno piacevole

Posted Apr 29, 2015 on Hotels
Buon Hotel, personale gentile. Unica nota è stata la mappa sbagliata che hotel.com offre per arrivare all'hotel.
Comment from Hotel Management
Jul 21, 2015 by andrea dessupoiu, Hotel Management
Gentile tino Pietro, Gentile Giuseppe, La ringraziamo per aver scelto di pernottare nel nostro Hotel e per aver condiviso la Sua esperienza con noi. Per quanto riguarda la mappatura del nostro Hotel Le confermo che abbiamo aggiornato i sistemi. Speriamo di poterLa accogliere di nuovo nella nostra struttura. Cordiali Saluti Andrea Dessupoiu
5 out of 5
Recommended
for Families
by Francesco from VERONA

OTTIMO COME MI ASPETTAVO

Posted Apr 1, 2015 on Hotels
TUTTO BENE PERSONALE GENTILE HOTEL IN UNA BUONA POSIZIONE,LA METRO'SI RAGGIUNGE IN 20 MINUTI A PIEDI,CONSIGLIATO A TUTTI.
Comment from Hotel Management
Jul 21, 2015 by andrea dessupoiu, Hotel Management
Gentile Francesco, La ringraziamo per aver scelto di pernottare nel nostro Hotel e per aver condiviso la Sua esperienza con noi. Siamo lieti di leggere che il nostro Staff è stato all’altezza delle Sue aspettative. Speriamo di poterLa accogliere di nuovo nella nostra struttura. Cordiali Saluti Andrea Dessupoiu