Good evening,thank you so much for choosing us and for sharing your review here!We work so hard to make a nice stay for our guests and we hope to see you again.Kind regards,

Good evening,thank you so much for choosing us and for sharing your review here!We know we are located a bit outside the city center so this can be both a quality and a defect at the same time.We work so hard to make a nice stay for our guests and we hope to see you again.Kind regards,

Good evening,thank you so much for choosing us and for sharing your review here!We work so hard to make a nice stay for our guests and we hope to see you again.Kind regards,

Buonasera,siamo veramente grati di avervi ospitato al Novotel Roma Est!Il nostro Staff lavora con impegno, determinazione e mette passione in tutto quello che fa.Saremo lieti di continuare ad accogliervi in futuro.Cordiali saluti,

Good afternoon,first of all we want to thank you for choosing us and for sharing your review here.We work so hard for our guests and we appreciate your satisfaction regarding our Staff, at the same time we will take into consideration your remarks about a renovation.Hope to see you again!Kind regards,

Good afternoon,we want to thank you for choosing us and for sharing this review!We appreciate your satisfaction and we hope to welcome you again in the future.Kind regards,

Good evening,we want to thank you for choosing us and for sharing your feedback here!We know we are located a bit outside the city center so this can be both a quality and a defect at the same time.Hope to see you again!Kind regards,

Good afternoon,thank you for choosing us!We appreciate your positive review, we remain at your disposal for any other information and we hope to see you again.Kind regards,

Good evening,thank you for choosing us!We appreciate your satisfaction, we know we are located a bit outside the city center so this can be both a quality and a defect at the same time.Hope to see you again!Kind regards,

Good afternoon,thank you so much for choosing us and for sharing your experience here!We are sorry if your stay did not meet your expectations, let us know what happened.Hope to see you again!Kind regards,

Good evening,thank you so much for choosing us and for sharing your review here!We work so hard for our guests and we appreciate your satisfaction, I will share it with everybody.Hope to see you again!Kind regards,

Good evening,thank you so much for choosing us and for sharing your feedback here!We really appreciate your satisfaction, we work so hard everyday for our guests.Hope to welcome you again in the future!Kind regards,

Good morning,thank you so much for your stay here and for this review, we appreciate it.We remain always available and we hope to welcome you again in the future!Kind regards,

Good morning,first of all we want to thank you for choosing us and for sharing your feedback here!We really appreciate your satisfaction about the Staff, we work so hard for our guests.We will do something about the situation of the carpet, we are sorry.Kind regards,

Good morning,thank you so much for your stay here and for your review!We really appreciate your rating and we hope to welcome you once again!Kind regards,

Good evening,thank you so much for choosing us!We are sorry if your stay did not meet your expectations, we work so hard for our guests every single day.Hope to have another opportunity in the future!Kind regards,

Good evening,first of all we want to thank you for choosing us and for sharing your feedback here, this can be a nice start to improve our services.We know we are located outside the city center but with the train you can reach Rome in 25 min.At 1.5km from the Hotel, just with one stop of the train, you can reach in 2 min La Rustica neighborhood with plenty of restaurants, bars and pubs.Reception is available 24h to provide you with a extra fresh towels, soap, slippers, toothbrushes etc. We want to specify that we belong to the municipality of Rome and city tax is into force everywhere in Italy, the price changes according to the Hotel stars. We will take also into remarks your comments regarding breakfast, we will try to do our best to improve the services as you expected. We appreciate that you enjoyed our pool!Kind regards,

Good evening,thank you so much for choosing us and for sharing your feedback here.We work so hard for our guests and for this reason we really appreciate your satisfaction.Hope to welcome you again!Kind regards,

Good evening,thank you so much for sharing your review here!We work so hard for our customers, we appreciate your rating and we know that the location is not our strength but the train works every 30-50 min, the problem is on sunday that as you said there are just a few trains.Hope to see you again!Kind regards,

Good afternoon,first of all we want to thank you for choosing us!We really appreciate your review, we work so hard to provide a nice stay for our guests.I will share your opinion with all the Staff and we hope to welcome you once again in the future!Kind regards,

Good afternoon,first of all thank you for choosing us!We are sorry if your stay did not meet your standard, we hope to welcome you once again to show you our real ability.Kind regards,

Buongiorno,la ringraziamo per la sua recensione e per aver soggiornato al Novotel Roma Est!Con immenso piacere accettiamo il massimo della valutazione e per questo ci auguriamo di vederla in futuro.Cordiali saluti,

Good morning,thank you so much for this review!I will share it with all the Staff, we work so hard everyday for our guests and we hope to welcome you again in the future!Kind regards,

Good evening,first of all we want to thank you for choosing us and for sharing your feedback!We really appreciate your opinion, I will share it with all the Staff and we will take it into remarks to improve our services.We hope to welcome you again!Kind regards,

Good afternoon,first of all we want to thank you for choosing us and for sharing your feedback here!We appreciate your rating but we can see that we did not impress you pretty much.We hope to see you again and show you our real ability!Kind regards,

Good afternoon,we want to thank you for choosing us!We are pleased to see such a nice rating about your experience here at Novotel Roma Est, for this reason we hope to welcome you one more time in the future.Kind regards,

Good afternoon,first of all we want to thank you for choosing us and for spending your time with this review.We will take into remarks your opinion to let us improve our services and for this reason we hope to see you again to show you our real ability.Kind regards,

Good morning,first of all we want to thank you for choosing us and for this review. Our Staff work so hard everyday to provide a nice stay for the guests, we have taken your remarks to not repeat again the mistakes. We hope to welcome you in the future to make you change your opinion!Kind regards,

Good evening,first of all we want to thank you for choosing us!we appreciate your final rating about your stay at Novotel Roma Est, at the same time we know we are located a bit outiside the city center so this can be both a quality and a defect.We hope to welcome you again in the future!Kind regards,

Good afternoon,first of all we want to thank for choosing us!We appreciate your satisfaction and we hope to welcome you again in the future!Kind regards,

Good morning,we want to thank you for your stay here!We appreciate your satisfaction and we hope to welcome you again in the future!Kind regard,

Good morning,first of all thank you for choosing our Hotel for your stay. We are so glad that you enjoyed your experience at Novotel Roma Est and for this reason we hope to welcome you once again in the future!Kind regards,Marco

Good morning,thank you so much for sharing your experience at Novotel Roma Est. We work so hard since we have been open and we will take into consideration your remarks to improve us. We hope to have another chance to impress you.Kind regards,Marco

Good morning,we are so pleased to see such a nice opinion about your stay in our Hotel. We work so hard every day to make our clients satisfied, for this reason we are looking forward to see you one more time here in Rome!Kind regards,Marco.

Dear Naseer, Thank you for taking the time to share your feedback with us. We're sorry the hotel location created some difficulties in reaching the city centre. The hotel location is actually well served and convenient for those who travel by car, so we understand the inconvenience you experienced. Thank you for appreciating, nonetheless, your stay with us. Regards,

Ciao Gloria, Thank you for taking the time to share your comments about the hotel and your stay. We're glad you enjoyed your holidays with us and appreciated our team. Our daily efforts are to make sure you have a great time with us and that everything goes smoothly. Thanks again! Regards

Dear So sorry to receive this bad feedback. And we are sorry especially because we know that our staff is not impolite and rude as stated, it's one of our strong points. Maybe a misunderstanding caused such a negative feedback Sometimes small things can ruin an entire stay. Regards

Dear Guest, We thank you, first of all, for taking the time to share your comments with us. You feelings after your stay are an important tool for us, we can look into those aspects we need to improve (aside from the hotel location, of course). Our aim is to guarantee a pleasant and relaxing stay and we are glad our Fabrizio contribuited in his way to achieve that. Thank you once again and regards,

Dear Anonymous, We are sorry you had such a bad experience with us. We always try our best to welcome our guests as they deserve, the attention for small details and the care we provide to our guests always are two of our strong points. As we read from your feedback, the main issue concerning the hotel has been the stained carpet. Thank you for sharing your comments about it, we'll immediately check our rooms with the housekeeping to solve the problem. As far as local city tax and public transportation are concerned unfortunately they are out of our reach, nothing can really be done on our behalf. Feel free to check the online regulation concerning the city tax, which does not depend on the area in the city itself, it depends on the hotel category. We wish you could have shared with us your feelings, before anticipating your check-out, including the wrong and totally out of context taxi driver's "tips". Regards,

Dear Peter, We are really sorry for this unfortunate event occurred during your last dinner here with us. We always try to guarantee a pleasant stay and enjoyable meals during the stay. This time it seems something went wrong. Anyhow, our team is always available to hear you out and act accordingly. We hope to welcome you back in the future, putting aside this unfortunate event. Regards and thank you for your feedback (we'll work in order to avoid this happening again),

Dear Guest, Just one single word: thank you! We're happy you appreciated your stay with us. Our aim is to guarantee a relaxing stay. Regards,

Dear Guest, Thank you for your very much appreciated feedback. We're glad you spent a pleasant stay. We always aim to guarantee a pleasant stay. Regards,

Dear Guest, Thank you for your comments and for sharing your feelings after your stay with us. Following your advise, we undertook a disinfestation operation from the indoor garage going up to the rooms. As far as the Coffee Machine at breakfast is concerned, may we inform you that you have the chance to ask whatever hot drink you prefer to the staff. The Coffee Machine is useful in time of great number of people at the same time, but you are free and very welcome to ask whatever you prefer. We are here to make your stay a pleasant and satisfactory one. Regards,

Dear Guest, Thank you for the very much appreciated feedback. We are glad you spent a pleasant stay with us, our team works every day just aiming to this: providing you with a good experience you can remember with pleasure. Thank you once again and regards,

Dear Therese, Thank you for the very much appreciated feedback. We are glad you spent a pleasant stay with us, our team works every day just aiming to this: providing you with a good experience you can remember with pleasure. Thank you once again and regards,

Dear Guest, Sorry to see such a negative feedback, we work hard every day to try to satisfy our guests. We are sorry you found our rooms not clean or comfortable for your stay. Although the unfortunate issue you experienced, luckily for us it was a single unhappy event, we always have good family responses. Thank you anyway for your feedback. Regards, Regards,

Dear Guest, Sorry to see such a negative feedback, we work hard every day to try to satisfy our guests. When receiving bad remarks, we would like to have also reasons to explain us the negative feedback. Pity we'll never know in this case, where we failed from your point of view. Regards,

Gentile Ospite, La ringraziamo per l'ottimo feedback che ci ha riservato. Siamo contenti abbia apprezzato l'hotel e la nostra squadra. Alla prossima allora! Saluti

Dear Anna, Thank you for taking the time to send us your feedback. We're glad you appreciated your stay with us as far as our team is concerned, we always work hard to guarantee our guests a pleasant stay. We also appreciate every time there's something wrong to be informed as soon as possible, in order to solve immediately whatever kind of issue there may be. The hotel location is, instead, something we can't deal with and, naturally, prices go accordingly to its location. Thank you once again for sharing your opinion. Regards,

Dear Guest, We really thank you for your much appreciated feedback. We are glad you and your family enjoyed your stay with us, we always work hard to guarantee a satisfactory stay and plenty of relax for kids and grown ups :) We love taking care of you. Hope to see you back here in the future. Regards,