Dear Mark, Thank you very much for your kind feedback.We are delighted to know that you appreciated the tranquility of our location, which is indeed designed to offer a serene atmosphere away from the bustling city life. It is also pleasing to hear that the cleanliness and condition of our hotel met your expectations, as we strive to maintain the highest standards.Our team is particularly encouraged by your kind words regarding the service and room amenities. We take pride in providing a comfortable and well-equipped environment for our guests.We look forward to welcoming you back for another memorable experience.Best wishes,The Hotel ManagementOccidental Aran Park Hotel

Dear Carolynn,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your recent stay at our hotel.Ensuring the comfort and satisfaction of our guests is our top priority, and it is disheartening to learn that we fell short of meeting your expectations. Please rest assured that we take your comments seriously and will address each issue you've mentioned with our team immediately to prevent similar occurrences in the future.We understand the importance of a clean and well-maintained environment, and we regret that your room did not meet these standards upon your arrival. Your concerns regarding the temperature, cleanliness, and maintenance issues have been noted, and we will take the necessary steps to rectify them promptly.Regarding transportation options and proximity to the city center, we understand that convenience plays a significant role in our guests' overall experience. While we strive to provide convenient access to transportation, we acknowledge that there may be limitations in our location. We appreciate your feedback on this matter and will consider how we can improve our guests' accessibility to the city center.Once again, we apologize for any inconvenience you experienced, and we hope to have the opportunity to welcome you back in the future to provide you with the exceptional stay you deserve.Warm regards,The Hotel ManagementOccidental Aran Park Hotel

Dear Guest,Thank you for informing us of the presence of mosquitoes in the common areas of our hotel, especially in the car park.In this period of the year, with the increase of humidity, the presence of mosquitoes is more frequent.We have already notified our common areas manager, who will take the necessary steps to resolve the issue.Best regards.

Dear Daina,We appreciate that you took the time to share your experience with us.It is great to know that you found our location to be ideal for your requirements.It was truly a pleasure to receive your kind comments about our team members. We will be sure to pass along your compliments, and our team will be delighted to know that you acknowledged their service.We strive to uphold high standards and do carry out maintenance, whenever necessary to keep our facilities up to date. Rest assured that we have noted your comments for future improvements.We look forward to the pleasure of welcoming you back on future occasions.Best regards,La DirezioneOccidental Aran Park Hotel

Dear guest,Thank you for taking the time to share your feedback.We are sorry that we did not meet all your expectations and that you felt our usual high standards were not met. Rest assured that this will be addressed with our maintenance team.Moreover, we regret that we were not aware of the issue with the air conditioning while you were on-site so we may have taken immediate action to find an appropriate solution or change your room for you. Rest assured that now you have brought this to our attention our maintenance team will be checking this.We have duly noted your concern regarding the bathroom and thank you for bringing this to our attention.We look forward to welcoming you again. Best regards,The ManagementOccidental Aran Park Hotel

Dear Chrystal,Thank you for taking the time to review your recent stay at our hotel.At Barceló we set great store by our personnel being guest-oriented and welcoming at all times and fully aware that their interactions with our guests have an enormous impact on the overall holiday experience in our hotels. Therefore, we are very sorry to read your comments on the service you received and commit to addressing any situation that does not follow this goal of making sure our guests feel welcome and looked after at all times.We also strive to always deliver high standards and are sorry that on this occasion you felt we didn't meet your expectations. We are fully aware that this is an essential aspect in these current times. We will be reviewing in detail with our housekeeping department what may have occurred during your stay. We look forward to welcoming you back. Best wishes,The ManagementOccidental Aran Park Hotel

Dear Amy We appreciate that you took the time to share your experience with us.We regret your disappointment for not being able to provide you with a proper double bed during your stay however we would like to take the opportunity to point out that all rooms are advertised as having twin beds on our website, nevertheless our housekeeping team will make the beds with double sheets joining the mattresses upon request, for a future occasion please do not hesitate to contact our reception team who will assist for you to fully enjoy the comfort of your assigned room. We look forward to the pleasure of welcoming you back on future occasions. Best regards,Management TeamOccidental Aran Park Hotel

Dear Guest, Thank you for taking the time to review your visit.Dear Guest, Thank you for taking the time to review your visit.We are very sorry to know that your time with us fell below what you expected and wish that you had informed us of your concerns during your stay, as we would have found a solution for you. Rest assured that we will be reviewing your comments with our team.We hope we may have the occasion to welcome you back for an improved experience. Kindest regards,Management TeamOccidental Aran Park Hotel

Dear Melissa We appreciate that you took the time to share your experience with us.We regret that our location wasn't ideal for you in some aspects. We are pleased that, nevertheless, you had an enjoyable stay with us.We look forward to the pleasure of welcoming you back on future occasions. Best regards,Management TeamOccidental Aran Park Hotel

Gentile Fabrizio,Grazie per averci fatto conoscere la sua opinione.Siamo desolati che abbia rilevato alcune imperfezioni nella camera da lei prenotata, dovute all'uso prolungato nel tempo. Ci teniamo a informarla che il nostro personale del reparto manutenzione è particolarmente attento a questi aspetti per far sì che le nostre strutture si mantengano in buono stato, assicurando il comfort degli ospiti. Grazie alla sua segnalazione provvederemo ad effettuare gli interventi necessari al ripristino della normale funzionalità della stanza.Nonostante ciò, la ringraziamo per aver sottolineato la pulizia della stanza perché siamo coscienti che questo è un aspetto di notevole importanza affinché i nostri ospiti possano sentirsi a loro agio presso i nostri hotel e per questo motivo il nostro team di housekeeping si impegna a mantenere le camere e le aree comuni impeccabili in ogni momento.Ci farebbe piacere poterla accogliere di nuovo presso il nostro albergo. Nell'attesa le porgiamo i nostri più cordiali saluti.La DirezioneOccidental Aran Park Hotel

Dear Odai, Thank you very much for your kind feedback.We are thrilled that everything was to your liking during your stay, especially our convenient location!We look forward to welcoming you back for another memorable experience.Best wishes,The Hotel ManagementOccidental Aran Park Hotel

Dear Charles, Thank you very much for your kind feedback. We are delighted to read that your time with us was enjoyable and that you found our rates competitive. We look forward to welcoming you back for another memorable experience. Best wishes, The Hotel Management Occidental Aran Park Hotel

Dear Thomas, We are very sorry to learn of the issue you had with the shower and regret that you did not inform us while on-site so that we may have taken immediate action. Our maintenance team has been informed and will now be dealing with this. We are, nevertheless, happy to know that you found our hotel to be convenient for transport during your visit to Roma. We look forward to welcoming you back. Best regards, The Hotel Management Occidental Aran Park Hotel

Dear Guest, Many thanks for your feedback. We are glad to hear that overall your experience was positive. However, we are disappointed to hear that you found our service to be below the standards expected of us. Please accept our apologies for any inconvenience caused. We are constantly striving to provide the best experience possible and have addressed this matter with our Front Office Manager to see in which areas we can make improvements in our procedures. It would be a pleasure to welcome you again. Kindest regards, The Hotel Management Occidental Aran Park Hotel

Dear Alejandro, Thank you for your review. We have taken good note of your remarks concerning the service you received upon check-in and apologize for the exceptional delay you experienced. We appreciate your insight and will do our utmost to improve on this aspect of our services and once again, extend our sincere apologies for any inconvenience caused. However, we are very pleased that you were satisfied with the comfort of your room and the decor that is aimed at guaranteeing a memorable stay in our hotel. We hope to welcome you again in the future. Best regards, The Hotel Management Occidental Aran Park Hotel

Dear Lonnie, Thank you for taking the time to review your recent stay at our hotel. Our dedicated team always go that 'extra mile' to ensure your expectations are met and it will be a pleasure to let our receptionist know hey had such an impact. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future ocasion please do not hesitate to contact our réception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. Regarding the location of our hotel, we are sorry to read that it was not favorable for your holidays but, it is possible to see where the hotel is located even before booking, on all major booking portals and google maps. Our hotel is located on the border of the EUR, a few kilometers from the subway and 9 kilometers from the center, reachable by bus and subway. We apologize for the sudden breakdown of one of our 5 lifts during your stay and consequent wait experienced during this lapse of time, all installations in our hotel are constantly revised both by our onsite maintenance team and external companies to ensure that everything is functional and operational at all times; the reception team immediately contacted the extrnal company in charge of the revision and reparation of our lifts to act immediately and minimize the impact on our guests' overall experience. Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard on this occasion and we regret not being immediatley informed at réception so as to be able to intervene in no time for you to fully enjoy your stay in our hotel, for a future occasion, please do not hesitate to contact the réception desk for anything you may need, the team will do its utmost to find an immediate solution for you. We hope to have the opportunity of welcoming you for a more memorable stay in future. Best regards, The Hotel Management Occidental Aran Park Hotel

Dear Elaine, Thank you for taking the time to review your recent stay at our hotel. We have taken good note of your comments and are truly sorry you did not feel our service met your expectations; our team works daily to provide the best possible service so that our guests feel genuinely cared for. We work very hard to satisfy all wishes of our guests and for this reason we would like to have more info about. We hope to be able to welcome you back for an improved stay. Kind regards, The Hotel Management Occidental Aran Park Hotel

Dear Din, We appreciate that you took the time to share your experience with us. We have taken good note of your comments and are truly sorry you did not feel our service met your expectations; our team works daily to provide the best possible service so that our guests feel genuinely cared for. We are pleased that, nevertheless, you had an enjoyable stay with us. Thorough cleaning is an absolute must for Barceló and we thank you for highlighting the high standards of our hotel; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests. We hope to welcome you back in our hotel. The Management Occidental Aran Park Hotel