Not Five Star - Also not as advertised
Posted Dec 4, 2016
Overall, this was the most disappointing stop on our honeymoon/trip. We were contacted via email multiple times in advance to try to arrange for things during out stay. One of the return emails I sent was the morning of to let them know when I was arriving. The room was still not ready when we arrived even though it was after check in time.
Fair enough, but they invite us up to the bar for a drink where the staff completely ignored us and no prosecco ever arrived. We did get a card wishing us well on our honeymoon with two glasses in our room, but no prosecco. To be honest, we didn't even want the drink but it was weird. And the behaviour of the staff in the bar/restaurant was beyond bizarre. Just not a good welcome.
The room we got was advertised with a picture over looking the Colosseum. What we got was a park and the tram lines. Not exactly inspirational.
The staff did not even ask how our stay was - instead they were too busy trying to collect a city tax which I was more than happy to pay. I have waited to post this as I thought they would reach out after we left to ask about our experience. They were very aggressive in reaching out before hand but now I think I realise that was only to upset on spa packages and restaurant reservations. No email ever came asking how our stay was.
Overall, very over priced, not 5 star, poor service and would not recommend. Your money is vastly better spent at other places in Rome. And no doorman, what kind of "5 star" has no doorman??