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Reviews of Prestige Guest House

Prestige Guest House
Via Frattina, 34, Rome, Lazio

Reviews

8.2

Very Good

Rating 10 - Excellent. 101 out of 267 reviews" "
Rating 8 - Good. 114 out of 267 reviews" "
Rating 6 - Okay. 34 out of 267 reviews" "
Rating 4 - Poor. 13 out of 267 reviews" "
Rating 2 - Terrible. 5 out of 267 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Colin, Munich / München

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
My partner and I stayed in room 33 for two nights the week of Jul 23, 2018. The location of the hotel is great and within a short ten minute walk you can reach some of Rome's famous sights such as the Trevi Fountain, the Spanish Steps, and the Pantheon. However, our overall impression with the management is one of neglect. We will not be staying at the Prestige Guest House again. The current Expedia score of 4.1 of 5.0 may have been accurate some years ago but this is no longer the case. For example, the air conditioning was not working during our stay. Deeksha also notes this in his review of Jun 4, meaning that the AC has been broken for nearly two full summer months. Clearly management has no intention of fixing this issue. We were told that the required spare part could only be sourced from a factory currently experiencing a labour strike! At one point my partner requested an iron to touch-up her dress before leaving the hotel for the evening. We were told that no iron or ironing boards were available. Breakfast, although included, was not offered the first of our two mornings at the hotel. When we did receive breakfast the day of our check-out, we were dissapointed with the quality. As one previous reviewer noted, the main breakfast items were cheap, overly-sweet pastries. Breakfast is in served in the room because of the small size of the hotel. Finally, we noticed that the toilet seat was broken and that it had been taped together instead of repaired.
Stayed 1 night in Jul 2018

2/10 Terrible

Ray, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s close to The Central
AC was down the day we checked in. We were promised it’ll be up the next day but still no. We spent 2 hot sweaty summer nights there. We were exhausted from all the walking around and knocked out only to be awaken with the heat again..
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was quite good, close to the Spanish Steps and Metro, walking distance to Trevi Fountain and other sights.
Stayed 2 nights in May 2018

6/10 Okay

Deeksha

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The hotel room was very good, the staff was nice and accommodating. They also had a taxi service, to the airport for $55 including luggage. But we had two issues: 1. The A/C wasn't working! It was a hot summer day in Rome and the rooms were burning up, we called the hotel owner and he said it was a national holiday and the repairman won't be able to come till Monday (we were staying on a Saturday). That is understandable, but when I asked the owner if he could get a fan or something, since it was burning up indoors and the only window was ventilation was tiny, he said "I don't have fans and I can't get you one". I found this to be very rude, and their lack of responsibility bothered me - we couldn't fall asleep till after midnight when it cooled down enough, the bedcovers didn't help, they were super thick and warm. 2. There was a standing shower, which leaked! I came out from the shower to see the water had spilled out to the floor and there was no barrier between the bathroom and the room, so it had leaked out to the room carpet! It was ridiculous, I've never seen such a bad bathroom design before. We wiped down the floor and soaked up as much of the carpet as we could. Overall, stay would have been much nicer if it wasn't so hot indoors and if we had been able to have atleast one fan for the room.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The only good thing about this hotel is the location. Mold all over the ceiling, shower door is broken. Light fixtures are hanging from the ceiling. The coffee in the breakfast had hard milk in it. Very dirty !
Stayed 2 nights in Apr 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
Disappointing
Quality of 'breakfast' was very poor (glass of warm juice, lukewarm water for tea, a cheap pot of yoghurt and a cheap pastry), not what I would class as a 'continental breakfast' and resulted in us having to buy breakfast everyday. Despite 'breakfast' being delivered to the room everyday at a time requested - it was late everyday. Facilities described; satellite channels (didn't work) minibar (non existent) bathrobes (non existent) and daily housekeeping (ear plug under the bed found on arrival remained there the whole time). Toilet seat in the bathroom was broken. Lid to the bin in the bathroom was broken. Bathroom had mould in and smelt of mould. Hot water took an age. Despite being asked for our departure time and confirming this with the manager, we felt hassled on the day of departure by the housekeeping/cleaner who clearly wanted to get the room clean quickly and go home. When departing we needed to pay the city tax, we had to ask for a hand-written receipt as proof of payment as the cleaner/housekeeping took the payment in cash and did not want to provide a receipt. Overall, poor service and very disappointing given that it was not chosen as a 'cheap' option.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Hideaway
Great location for all the sights. We were well looked after during our stay. Would book again if ever in Rome
Stayed 3 nights in Feb 2018

10/10 Excellent

Jun, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
a very nice establishment - clean and comfortable - great location - staff is very helpful and friendly
Stayed 3 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Good location
Easy for access, downtown, restaurants, taxis and general shopping location s
Stayed 5 nights in Nov 2017

10/10 Excellent

Ioannis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017

6/10 Okay

Salem , Rome

Liked: Cleanliness
Great location.
I booked only 2 nights. .arrived there by shared shuttle , it is a flat in a building located in third floor . My room number was 33 , it is spacious, comfortable room with a nice view on fiattrina street . But in the first morning there was no hot water to have a shower, The owner later on moved me to another smaller room number 34, it was a really smaller , with a closed small balcony that occupied by some hotel equipment, and the outer-part of AC which produces a noisy loud sounds when it is working , there are also a closed small door which communicate this room with reception room, so it is easy to hear voices feeling no privacy . The breakfast is basic but adequate. In expedia it is mentioned that there is free minibar-items which I didn't find as there were no items at all wethear free or paid it was just empty. The front desk is available in certain times, so should have a contact before arrival. The positives: location, the first room was very comfortable apart from hot water deficineny. , the owner is frindly
Stayed 2 nights in Oct 2017

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great walking area with great restaurants around
Friendly welcome by Shane with plenty of local area knowledge and hotel and room assistance. Room was tastefully decorated. There was no fridge in the room as advertised. Wifi could drop out occasionally. Could occasionally hear neighbours but this was to be expected in this type of building. Third floor up with small lift. Housekeeping very good. Breakfast bought to room at your requested time. Great area close to Spanish steps and Trevi Fountain. Would stay here again.
Stayed 4 nights in Sep 2017

8/10 Good

Lillyan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great, cozy place. only complaint is that the air conditioner wasnt working.
Stayed 2 nights in May 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location
We loved our stay here. The location was perfect. We were able to hop in and out of our hotel all day. The breakfast was great. Lots of good shopping and restaurants nearby.
Stayed 5 nights in Jul 2017

10/10 Excellent

fang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2017

4/10 Poor

Nenia

Liked: Cleanliness
Disliked: Staff & service, room comfort
Very hot, noise level is irritating!
The location of the hotel is perfect and it was okey in terms of cleanliness. However, the room we had ( room 34) was very hot. The AC wasn't working properly. We tried to open the window but it wasn't a relief as the noise coming from the AC outside the room was too loud! In addition, the room isn't soundproof (common in average accommodation in Europe-own observation) and one afternoon the receptionist was too loud talking over the phone. The phone was also in loud speaker. If ever you decide to stay in this place, avoid room 35 as the reception is just outside this room. I did not understand why the receptionist did not realise that there could be guests sleeping! The door going into this guest house is pretty small and was awkward to get through when you have a backpack on. The internet isn't good specially in the evening. I had to connect-disconnect many times. We paid for breakfast but the coffee we had was cold. It was good that they try to bring in food into the rooms but maybe put it in some thermos etc. As the reception isn't 24 hours, we had to organise bfasts the day before. I was told to leave a note for the time we'd like our bfasts and what we'd like. I put 7:30 but it arrived after 8!
Stayed 2 nights in Jun 2017

8/10 Good

Jaimie

Liked: Cleanliness, property conditions & facilities, room comfort
Good for a budget stay
Pros: let me store my luggage while I explored the city since I was there early, super easy walk to pretty much everything! (5-7 mins to either Spanish steps or trevi fountain, 15 to vittor Emanuel monument and nearby ruins, 20 to colosseum), 2/3 staff members were helpful, clean Cons: spent almost 2 hours trying to get in because no one would answer my buzz up to them, slightly musty smelling and very humid, breakfast was eh
Stayed 1 night in Jun 2017

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017

8/10 Good

Muriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was great, service was very hospitable, room was small but clean and comfortable. Breakfast was adequate,

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful convienent Hotel in Roma!
We had a wonderful stay at Prestige Guest House. The staff was very friendly and able to assist/reccomend places to go and how to get around Roma. The breakfast was delicious and a wonderful addition to our mornings! The room was beautiful! It's on a pedestrian only Cobble stone block of great shopping. Which we loved!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and perfect for a weekend stay
We were very happy with our three nights at the Prestige Guest House. The room was quiet, comfortable and spacious enough. Nice clean bathroom. Very well priced. Close to many sights so it was great to be right in the middle of it and walk everywhere to explore Rome. They even offered to arrange a private transfer to pick us up from the airport which in our case was a god-sent since the cabs were on strike for a few days and there was none at the airport so we would have had more trouble getting to the hotel late at night. If I had to pick on one thing then it would be the breakfast but we didn't go there for the breakfast and it isn't important to us. The coffee would usually be cold by the time we get to drink it but we weren't there for the breakfast.

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
Great location! The staff member is not always there for help. The place has 4-5 rooms maybe less. The walls are very thin so you can hear people next door.

8/10 Good

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
smashing
This Guesthouse is the perfect smaller accommodation for any couple hoping to see Rome in its glory,close to the nightlife, restaurants and a stroll away from some of Romes many famous sights such as the Spanish Steps to name 1. Staff couldn't be nicer and more accommodating. Only Query is "where are the bathrobes" but all in all a great place to stay.

8/10 Good

amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little place for the money
It was pleasant enough, a little noisy. Italy doesn't have screens for their windows, and because it was quite warm still, it would have been nice to have the option of the air conditioning. However, it had already been turned off so we had to open the window, letting in the bugs and mosquitoes. While the service was good, there is no one there in the evening/overnight in case you need anything or there is any problem.

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located, Clean and Quiet
It was a nice and quiet stay. When checking in, make sure you ask the staff how to use the television. Sean (who checked us in) was very nice and helpful. Our room was located in the back of the building which made it nice and quiet. When you leave the building, the streets are lined with shops, deli's, restaurants and bakeries. The only negative was that the front door would always hit the coat rack, limiting your entrance into the room, and someone who is very tall or obese may not fit into the bathroom.

8/10 Good

God Mar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic getaway
4 days 3 night stay in this hotel was really great. Very central location. We liked the hustle and bustle of the street and for some reason my partner and I fell asleep listening to the hustle and bustle and we were treated to an opera on the streets in the afternoon on our first day! It is very near most of the tourist attractions in Rome. The Spanish Steps was only 5 minutes walk! The room was very clean although with it being quite close to the reception you could almost hear everything but this is only a minor thing. The staff were very friendly and breakfast was on point!

6/10 Okay

Gary

Liked: Cleanliness, property conditions & facilities, room comfort
Great for location for shopping, seeing the Trevi Fountain, and Spanish Steps. A simple breakfast was delivered to your room. During our stay we had hot water from our bathroom sink but none from the shower which made it very uncomfortable and difficult. If you plan to stay here, be sure this has been rectified.

8/10 Good

Simon, Victoria, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room in a great location
Beautiful room with large bed. Very friendly and helpful staff. Lift only worked half the time. Nice bathroom but no hot water in our shower for our entire stay. Fresh continental breakfast delivered to our room each morning. If the shower and lift had no been an issue, we would have given this a 5/5

8/10 Good

Pablo, Buenos Aires

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Really nice hotel, located 3 blocks away from Piazza Di Spagna, which makes it ideal for shopping and eating out in the area, and taking the subway. The hotel staff is very corteous, and the room breakfast is really good.

10/10 Excellent

Barry, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful'
Great staff, so friendly and helpful! Love this guest house. It's small but perfect for Rome where very little time is spent in the room anyway! Clean, comfortable, perfect location and great value for money! Will be back!

8/10 Good

Estelle, Pretoria, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
The Prestige Guest House is situated in a very nice area of Rome, and walking distance to a number of wonderful tourist sites. The Guest House lacks a bit of space, as their is only four rooms, no breakfast room (breakfast is served in your room) and no balcony etc (One floor in an apartment block). The rooms are very clean, and bathroom well appointed. For us the location was brilliant.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
what a banger! great staff, shower was broken byut they fixed it. good central location in the touritsy part of Roma.

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near shopping and sight seeing.
This guest house is right in the shopping district. There are tourist restaurants and shops mixed in with the nicer stores. The Spanish Steps, Trevi Fountain, Pantheon, Colosseum, Roman Forum, Piazza Navona, and Vatican can all be reached on foot within 15 minutes. Since the guest house is a single floor of an apartment building there is no lobby or dining area. You tell them when you want breakfast and they deliver it to your room. Since they don't have a kitchen the breakfast is all packaged items. Packaged filled croissant, yogurt, dry toast with jam, and coffee. Good, but a lot of sugar to start the day. The staff was very polite and extremely helpful. We would definitely recommend this place to anyone wanting a clean, friendly place to stay while sightseeing.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location in Rome!
Stayed here with my daughter on our recent trip to Rome. The location of Prestige Guest House could not have been better. We were a few blocks from the Spanish Steps and seconds away from wonderful stores. The metro was just a few blocks away. The staff was very nice and accommodating. The room was very clean and comfortable. The only complaint is that the walls are quite thin. This was a problem our first two nights when our neighbors came in very late and talked loudly. We could literally hear everything! But the location and the staff made this place worth it so I would definitely recommend this hotel...maybe bring a pair of earplugs!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location / comfortable room
pleasant stay. comfortable rooms, great location

6/10 Okay

Alfred, Kensington, CT

Liked: Cleanliness
Excellent location, it cannot be beat. The room was clean, good beds. Guest house itself is small, only 4 bedrooms. Very private. Service was average.

10/10 Excellent

Kate, Dallas, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WONDERFUL HOTEL!!!
We had a wonderful time and would recommend the hotel to anyone!

8/10 Good

Karen, Tucson, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location in Rome
Great location. Nice room, Good security. Expensive. Breakfasts not particularly good. Skip them and go out. Good service except we left something in the room, then said they would send to us, but didn't.

8/10 Good

Sherri, Canton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spring break
They were friendly. Really cleaned the room each day.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Sherri, Canton, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spring break trip
Friendly employees. They really clean the room each day.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location that let us walk everywhere
This little hotel located in the heart of Rome, near the Spanish steps was an absolute pleasure. They treated us terrifically from the moment we arrived until we left. My wife and I were able to walk everywhere within Rome and when we wanted a trip to the outskirts, it was an easy Metro ride. This hotel was an amazing little find, tucked away right in the heart of the Spanish Steps area with food and sights available as much as we wanted. The staff treated us so well too. From breakfast each morning to the cleaning staff, from check in to out, it was perfect. I'd highly recommend Prestige to anyone.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!
Close to Spanish Steps and Trevi Fountain (walking distance), as well as the Roman Forum. Amenities and Wi-Fi were solid. Very hospitable and helpful staff--undoubtedly would have stayed longer if we had the time to.

10/10 Excellent

LA4u

Liked: Cleanliness, staff & service, room comfort
Very nice hotel
I really enjoyed the stay at this hotel. Nice service and friendly stuff. In the center of Rome, close to Vatican and colassium, 2 metro(subway) station (stops) away from these locations. In the heart of all the shopping stores.

10/10 Excellent

Nick2014

Liked: Cleanliness, staff & service, room comfort
Great location to start exploring Rome
First visit to Rome and the main things that we went to see were the Colosseum and the Vatican. Both were within a 30 minute stroll and there is plenty to see in between.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Fabulous Service
This hotel was situated in a great location just steps away from Spanish Steps and other great attractions. The hotel was very clean and the reception was very helpful and polite.

4/10 Poor

radvoh, Austin

Disliked: Cleanliness, property conditions & facilities, room comfort
nice location...run down hotel
The room we got was small, the bathroom needed some major work. Service was good, staff was friendly and location was good.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
We recently spent 3 nights at Prestige Guest House and were very pleased with our experience. The staff were friendly and helpful. Breakfast was delivered to our room each morning exactly at the time requested. The location was fantastic - on an upscale street and close to everything. A few minutes walk from the Spanish Steps, Trevi Fountain and Metro. Ancient Rome and the Colosseum are about fifteen minutes walk away, the Vatican a bit further but, hey, we were there to see the sights so walked everywhere. Rooms are small but clean. Yes, the beds are hard but we found them hard everywhere we went in Italy. I would definitely recommend and would definitely return!