We booked this hotel because we had an early flight out of Rome. We contacted the hotel in advance and told them the time of the flight. They said that a shuttle to the airport wouldn't be a problem, just reserve the shuttle the night before. Upon arriving, NO SHUTTLE. They refused to provide one. They didn't care or show any assistance to us. We had to scramble and pay extra to get to the airport.
DON'T stay here if you want the shuttle!!!
Comment from Hotel Management
Sep 23, 2016 by Alessio, Hotel Management
Good Evening Mr./Mrs. ,
I would not talk about promises, our job is taking care of our costumers and our goal is having them satisfied and happy of our staying here. We dont make promises, we work hard to do the best.
I would like to know through a private message your personal details ( since review has been posted as Anonymous) so that we can further investigate about this episode.
Shuttle Service is provided by an external company so we assure the service upon their availability, but till now there haven't been any case of "NO SHUTTLE",we do work to give the best services and it's not our priority of refusing to give assistence to our costumers.
We hope to hear from you soon,so that we can solve this misunderstanding and in case it's our fault of having caused you any kind of problems i would be the first of the whole company to apologize for this inconvenience.