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Reviews of Residenza Frattina

Residenza Frattina
Via Frattina 104, Rome, RM

Reviews

9.0

Wonderful

Rating 10 - Excellent. 531 out of 1000 reviews" "
Rating 8 - Good. 380 out of 1000 reviews" "
Rating 6 - Okay. 64 out of 1000 reviews" "
Rating 4 - Poor. 17 out of 1000 reviews" "
Rating 2 - Terrible. 8 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in a street near Spanish Steps and Metro. Room was spacious, but bathroom was very small. Coffee was provided, and a simple breakfast.
Stayed 3 nights in Apr 2024

6/10 Okay

Mark, San Francisco

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
A bit overpriced for facilities and room condition but fantastic location.
Stayed 7 nights in Apr 2024

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and spacious, if a little sparse. Contact through WhatsApp was excellent. Basic breakfast items provided in the room were ample for us. Coffee machine was excellent. Fridge provided. The directions to get in were a little difficult to navigate but we managed! The area around the hotel is great. High end shopping, Spanish steps, trevi fountain, Metro station, bars and restaurants all in easy walking distance. Sometimes a little noisy in the street outside in the early hours but nothing horrendous. Would definitely recommend and return!
Stayed 4 nights in Apr 2024

8/10 Good

Dang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a nice location but there was a lot of noise at night. We had a hard time sleeping.
Stayed 3 nights in Apr 2024

6/10 Okay

Paula

Traveled with partner
Disliked: Amenities
The property was in a good walking distance to some nice restaurants and shops. However, we stayed there for 3 nights and were kept awake with the noise of other people coming and going into the property. There is a loud electronic main gate that slammed shut each time people came and went (there are other property’s adjoined) and the other guests were really noisy arriving and leaving very early morning and late evening. There are a lot of stairs leading up to the property and you could hear every conversation and slamming of suitcases up and down it at magnified sound. Also the room was smaller than we had imagined and check in instructions not as simple as we were lead to believe. Once we arrived we were told to take a lift to the 3rd floor than call a number who would give us instructions which we did. No one answered for a long time, then was told to hold the line, for quite a long time again and then to be told to go down another set of stairs to where our keys were kept. All seemed an unnecessarily long winded process. Had been really excited to stay here after doing research on several other places and this had good reviews. Unfortunately we were left disappointed and had three unsettled, sleepless nights. Shame. For the price we paid, I’m sad to say I should’ve went with some of the other options I’d looked at…
Stayed 3 nights in Apr 2024
Response from Marta on Apr 13, 2024
Dear Mr./Mrs. Paula, Thank you for contacting us and for your feedback. We confirm that we received your feedback, we kindly inform you that our booking department will answer you as soon as possible. We are at your disposal Kindest regards, Marta Scipioni Front Office

10/10 Excellent

Mathuri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location; finding the room within the property was a mini adventure- like an escape room experience even after all the instructions.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kassandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Hooman

Liked: Cleanliness, property conditions & facilities
We really liked the accessibility of historic places from this apartment. We could easily walk to Spanish steps, Trevi fountain , Pantheon and even walking back from Colosseum. There is no front desk and no staff after hours on site but very easy to touch base with them via Watsapp . They were responding to my messages very quickly. Overall me family and I liked this place .
Stayed 3 nights in Mar 2024

10/10 Excellent

Sabino

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a few days.. It's located in the middle of shopping district.. Very close to spanish steps and oth4er sites.. Very roomy accommodations.. Highly recommend it..
Stayed 3 nights in Feb 2024

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room with daily cleaners. Super friendly and helpful staff. As well as being in a prime location, close to every landmark in the city. We will come back!
Stayed 3 nights in Feb 2024

10/10 Excellent

Daria

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While entering the property is a bit confusing, our room was very clean, and overall the stay was great. However we could hear the neighbors thru the wall who were super loud, partying so it was impossible to fall asleep :/

10/10 Excellent

Jing

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean and comfortable, and outstanding service!
Stayed 4 nights in Dec 2023

8/10 Good

Liselotte

Stayed 2 nights in Dec 2023

10/10 Excellent

Rodolfo

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location in the city centre. Close to shopping, tourist attractions and transit. Room was clean and well maintained. One minor complaint is the wifi was often slow and devices kept being disconnected.
Stayed 5 nights in Oct 2023

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy process Nice room Great location
Stayed 3 nights in Oct 2023

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Tough to get into! No Front desk. Hotel tax not included. Great shower!
Stayed 1 night in Sep 2023

8/10 Good

stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was fantastic! They were quick to assist with anything you needed.
Stayed 5 nights in Sep 2023

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well situated for those who want to be in the center of the shopping district, A few minutes to the Spanish steps and walkable distance to the Fontaine of Trevi. Would recommend to take a taxi when it comes to visitng the Vatican, Colesum etc...
Stayed 3 nights in Sep 2023

8/10 Good

Sophan

Traveled with family
Liked: Cleanliness
Nice location but old and not updated room. Shower slow draining
Stayed 2 nights in Aug 2023

8/10 Good

Claudio Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
A nice property with a unique style
Stayed 4 nights in Jul 2023

8/10 Good

michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not your traditional global brand hotel. Charming interior. Extremely clean. No reception desk or concierge - all whatsapp but immediate response and professional staff. No irons and no food on site but shopping everywhere. Bottled water tea and snacks provided every day to your room. I would definitely return.
Stayed 5 nights in Jun 2023

8/10 Good

Joseph

Traveled with family
Liked: Property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located, walkable to lots of great attractions. Can be a little loud at night but we don’t have any problems with it. Highly recommended.
Stayed 4 nights in Jun 2023

8/10 Good

April

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rustic charm
3 nights in Rome- great location, walkable to Spanish steps and Trevor ftn, old Rome shops and restaurants. Old world charm in room with rustic wood beams. Prepare for stairs to 2nd and 3rd floor rooms. Challenging to check in early - no secure place to leave bags.
Stayed 3 nights in May 2023

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
It was great!!
Stayed 3 nights in Jun 2023

8/10 Good

Raajil

Traveled with partner
Liked: Cleanliness, staff & service
Great Location and friendly staff. Hotel itself is a bit older however still recommended.

2/10 Terrible

Tommy

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The hotel turned the water off during the night without notifying anyone. The water was turned off because of street work in front of hotel. The construction contractor posted a sign in Italian that work will be completed in three days. I had to locate another hotel and work with Expedia to ensure hotel will return my money for three days.
Stayed 3 nights in May 2023
Response from Francesca on Jun 1, 2023
Dear Mr Tommywe are a bit astonished by this review. I honestly think you made a mistake and you have reviewed the wrong property.You have been our guests from the 18th to the 21st of May 2023, 3 nights.Even if you booked a double standard we upgraded your stay assigning you a Junior suite, a very comfortable and spacious room with sofa area, highly appreciated rooms by all our valued guestsDuring the above mentioned period no works on the street have been made. We are in a very central street of the historical centre of Rome, few hundred of meters away from Piazza di Spagna and no works have been scheduled in the area.I can assure you we did not have any problem with water, otherwise we would have been notified, even you did not mentioned any problem during the days with us.Furthermore we did not receive any notification of your departure from you or from Expedia customer service, and they really take care regarding this aspect.No request of refund have been done for this reservation and of course we do not allow any refund for your stay.Least but not last we tried to contact you different times asking for the due payment of the City tax (municipal tax) without any feedback, so kindly ask you again here the due payment of the city tax.Best regardsFrancesca StrolighiResidenza Frattina

10/10 Excellent

Jude

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, walking distance to everything, great places to eat, would definitely stay there again.
Stayed 6 nights in May 2023

8/10 Good

Viktoryia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The fact that they don’t have an actual person working at the desk, but communicate via WhatsApp didn’t bother me too much. The hotel was in a great location that was close to a lot of dining and sight seeing areas. It was clean and the housekeeping did an awesome job. The only drawback was that although it said that the hotel had soundproofing, we could hear all the neighbours and every noise from the street. So if you are a light sleeper, it might not be a good option. Otherwise, lovely property.
Stayed 4 nights in May 2023

10/10 Excellent

Michelle

Liked: Staff & service, amenities, property conditions & facilities
Wonderful location staff is fabulous. I would absolutely stay again.
Stayed 3 nights in Apr 2023

8/10 Good

Robert

Stayed 3 nights in Apr 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2023

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My room was neat and clean. Would have like another option for suitcases other than a small chair. I loved having a real key but it was somewhat difficult to use. Overall bed was comfortable and linens replaced every day was a treat. I would definitely stay there again. Btw the lift was a lifesaver!!

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

6/10 Okay

Trevor

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It is right where you want to be in Rome but the rooms are now looking tired
Stayed 3 nights in Oct 2022

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole place is elegant and very comfortable. We enjoyed the view and we appreciated the location in Rome. The communication with the staff was great. Perfect place.
Stayed 2 nights in Sep 2022

6/10 Okay

Michelle

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
A different experience for check it and vibe of the hotel but great location
Stayed 1 night in Sep 2022

8/10 Good

Justine Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is in an awesome, walkable location. Room was very clean. There is no on site concierge but there is a telephone line to help you. The only negative was the very small shower. Overall I really recommend it. Area was quiet/convenient and felt very safe.
Stayed 7 nights in Aug 2022

8/10 Good

melya

Stayed 1 night in Aug 2022

10/10 Excellent

Basilis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracie
Stayed 4 nights in Jul 2022

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! perfect location for visiting Rome, for restaurants and shopping.
Stayed 3 nights in Jul 2022
Response from Francesca Strolighi on Jul 28, 2022
Dear Valerie, we are glad you enjoyed your stay so much. Our Location next to Piazza di Spagna is a surely very convenient to explore the centre of Rome. We wait for your next visit Best regards Francesca Strolighi Residenza Frattina

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room was clean and made every day. Close to subway station, restaurants.
Stayed 3 nights in Jul 2022
Response from Francesca Strolighi on Jul 28, 2022
Dear Sandra, thank you so much, it's been a pleasure hosting you! We hope you can visit us back very soon Best regards Francesca Strolighi Booking Office

8/10 Good

Aldo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Old building but well maintained an some cool upgrade, feels like you are in the past. Checking a little hectic since I had to go thru the stairs with heavy luggage but other than that it was great, and excellent location.
Stayed 2 nights in Jun 2022
Response from Mana Radofa - Customer care specialist on Jul 1, 2022
Dear Aldo, thank you for taking the time to evaluate our property. We are happy to know that you were satisfied with your choice to stay with us especially for the great location. We do hope to have the opportunity to welcome you again. Best regards, Mana Radofa Customer care specialist

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Mana Radofa - Customer care specialist on Dec 23, 2021
Hello Victor! thank you very much for your taking the share your feedback. We are happy you had a great stay and we can't wait to welcome you back to repeat the experience. Kindest regards, Mana Radofa Customer care specialist

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2021

2/10 Terrible

Jeanna

Traveled with group, Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
Don't Stay Here Until You Read the Fine Print
Stayed 8 nights in Sep 2021
Response from Mana Radofa - Customer care specialist on Sep 14, 2021
Dear Jeanna, We are always grateful for our guest’s feedback because it is such a valuable source of information for us, regardless of whether it is good or bad, and helps us monitor the service we provide so, thank you very much. We are naturally saddened that your experience did not meet your expectations. Everything regarding this matter was already discussed with you in private so; we will not relate it here but allow us to highlight again that the fact that Residenza Frattina doesn’t have a reception desk is written in every website, not only in the fine print. This mode may not be suited to everybody but until now, the guests that choose us aware of this particularity, were more than satisfied. We thank you so much for your loyalty the last past years and we wish you the very best, hoping to have the opportunity to welcome you back again. Best regards, Mana Radofa Customer care specialist

8/10 Good

Janice

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The room was well-appointed with comfortable bed, fresh linens in bed and bathroom. Air conditioning cooled nicely. Room was cleaned daily and linens replaced. Secure entrance. Checkin needs improvement. I booked same day and had to call for access info. It took 30 minutes on the phone and walking up and down flights of stairs. Staff could not make international phone calls so i had to call them.
Stayed 5 nights in Jul 2021
Response from Mana Radofa - Customer care specialist on Jul 30, 2021
Dear Janice, thank you so much for your recent stay and for having written a review about Residenza Frattina. It is a pleasure for all of us to know that you had a great stay and we wish to have the chance to welcome you back again. We are grateful for your advise but we would like to point out, that we have a housephone on both floors of the property that our guests can use to contact us. In addition to that, our assistance service can call all over the world so, we sincerely apologize if you thought we were not able but it is surely a misunderstanding. Thank you again for everything! Kind regards, Mana Radofa Customer care specialist

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very clean property. Communication was spot on and check in/check out was easy. We were able to get a late check out upon request that question. Thoroughly enjoyed our stay here, especially considering the value! Will stay again if given a chance.
Stayed 1 night in Jun 2021
Response from Mana Radofa - Customer care specialist on Jun 22, 2021
Dear Guest, your satisfaction is our success!!! Reading this review makes us proud of our work and it gives us the right motivation to always improve our services. It will be a great pleasure for all of us to welcome you back again. Thank you very much for taking the time to relate your experience. Kindest regards, Mana Radofa Customer care specialist