Ecotours

Reviews of Sheraton Rome Parco de’ Medici

4 out of 5
Sheraton Rome Parco de’ Medici
Via Salvatore Rebecchini 145, Rome, RM

Reviews

7.4

Good

Rating 10 - Excellent. 191 out of 703 reviews" "
Rating 8 - Good. 236 out of 703 reviews" "
Rating 6 - Okay. 147 out of 703 reviews" "
Rating 4 - Poor. 75 out of 703 reviews" "
Rating 2 - Terrible. 54 out of 703 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Brooke

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Expedia and googling will tell you this property offers shuttle service to the Rome airport. So I expected an all day shuttle service. But they actually offer one shuttle at 7am. That's all. When I indicated to the staff that Expedia says shuttle service and I expected a shuttle to the airport, the desk clerk asked me if I spoke to Expedia and they told me that. I think that's kind of snotty to say to a customer. The next day when I called down to say we would take what I thought they told me was a 7:30 shuttle, I discovered it was 7 am, and they transferred me to someone who never picked up. I called back and the the front desk never picked up. But tons of people are working at the front desk, so I have no idea why no one answered the phone. Internet is not free in general. We got it free either because of prior stays or our Expedia booking, I'm not sure why. The cab to the airport from the hotel is very expensive and the only option (no public transportation) unless you leave at 7 am. Driving to the airport we passed a Hilton that was much closer, so I would select that instead of this property. I cannot say enough nice things about the bar and restaurant staff. The service at both was incredible, the restaurant goes out of its way to give diners a five star experience. I highly recommend both the bar and restaurant. Some of the front desk staff should train under whoever trains the restaurant staff to learn something about speaking to customers.
Stayed 1 night in Nov 2023

6/10 Okay

J

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
great staff, poor management
Stayed 1 night in Oct 2023

8/10 Good

Marie

Stayed 1 night in Oct 2023

2/10 Terrible

Ljiljana

Disliked: Staff & service
Stayed 1 night in Oct 2023

8/10 Good

Vince

Stayed 1 night in Oct 2023

10/10 Excellent

Angela, Pembroke Pines

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Susan

Liked: Cleanliness
Disliked: Amenities
They really do not have an airport shuttle. One time a day is not a service. It is a hotel that caters to tour companies. Bus loads of tourists. That is just an FYI. Also you have to pay for WiFi. Another FYI.
Stayed 1 night in Oct 2023

10/10 Excellent

andrea

Stayed 1 night in Oct 2023

8/10 Good

Alex

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Cecilia

Liked: Staff & service, room comfort
One night layover
The place needs a facelift especially the bathrooms. Overall experience is nice and love the restaurant service and food.
Stayed 1 night in Oct 2023

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

revivit

Stayed 1 night in Oct 2023

6/10 Okay

Sara

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Mac

Traveled with family
Disliked: Amenities
Check in was a nightmare as the lobby was full of people and check in was slow. The advertisement was a king bed and they pushed two twin beds together to make a king. The pillows were terrible. Hard time figuring out the lights in the room. Once figured out the lights required the room key. The lights by the bed had bare wires showing as well as the telephone cord. There was black MOLD surrounding the tub (disgusting). The front desk seemed very over worked.
Stayed 1 night in Oct 2023

4/10 Poor

Hrant

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only dining choice was price and mediocre. We order catch of the day that came with no side. Server was rude and not professional. Server deboned, or tried to anyway, our fish by ours table before serving it. This was a bad idea. There were still bones on the fish and he waisted a lot of good flash. I rather debone it myself.
Stayed 1 night in Oct 2023

4/10 Poor

David

Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was better than expected though pricy for the size of room. The outdoor restaurant was very nice and food snd service excellent.
Stayed 1 night in Sep 2023

8/10 Good

Geralyn

Liked: Cleanliness, staff & service
Expensive room not a 5 star
Hotel carpeting and bathrooms need an upgrade. Hotel room flooring was worn out. Furniture needs an upgrade.
Stayed 1 night in Sep 2023

10/10 Excellent

Maday

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for one night enroute to Florence. The room was spacious and clean. Great breakfast. Easy check in/out. Very close to airport. It was nice to get here quickly after a long flight and sleep.
Stayed 1 night in Sep 2023

6/10 Okay

Mario

Liked: Cleanliness
Stayed 2 nights in Sep 2023

10/10 Excellent

Anna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely customer service! Front desk staff were very accommodating and pleasant
Stayed 1 night in Sep 2023

2/10 Terrible

Alejandro, Hampton Bays

Traveled with family
Disliked: Cleanliness, amenities
Restaurant was the worse experience in Italy. It said free shuttle but it’s not true. Just drop off and it was once a day at 7am. Breakfast really bad.
Stayed 1 night in Sep 2023

2/10 Terrible

Anthony

Disliked: Property conditions & facilities, room comfort
No hot water. Room smelled of smoke despite being told it was a non smoking room
Stayed 1 night in Sep 2023

10/10 Excellent

Hannah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 2 nights in Aug 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
The property is very nice and clean. Breakfast was excellent! Would highly recommend the place.
Stayed 1 night in Aug 2023
Response from Rita Cerciello on Aug 28, 2023
Dear Stephanie, Thank you very much for choosing our property and thank you for taking the time to share your experience. I’m glad you enjoyed your stay with us, and that facilities and services met your expectations. We consider customer satisfaction a top priority., we are always looking for opportunities to exceed our customers' expectations. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service. We appreciate the time you spent to share your experience with us. We are looking forward to seeing you again to share more memories with us. My kindest Regards,

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Rita Cerciello on Aug 28, 2023
Dear Paul, Thank you very much for choosing our property and thank you for taking the time to share your experience. I’m glad you enjoyed your stay with us, and that facilities and services met your expectations. We consider customer satisfaction a top priority., we are always looking for opportunities to exceed our customers' expectations. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service. We appreciate the time you spent to share your experience with us. We are looking forward to seeing you again to share more memories with us. My kindest Regards,

8/10 Good

Ellen

Stayed 1 night in Aug 2023

10/10 Excellent

Kathleen

Stayed 1 night in Aug 2023

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jul 2023

8/10 Good

solivette

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the restaurant was not very good, we did enjoy our stay at this property.
Stayed 1 night in Jul 2023

10/10 Excellent

Mahbubur

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Jeannie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful. The staff was very courteous and helpful.
Stayed 1 night in Jul 2023

10/10 Excellent

letitia

Liked: Cleanliness, staff & service, property conditions & facilities
everything was good
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveler

It's not an
Stayed 1 night in Jun 2023

6/10 Okay

Tammy

Liked: Cleanliness, property conditions & facilities, room comfort
Poor customer service
When we arrived we were at the wrong building, front desk called for a shuttle, 20 minutes later no shuttle, I requested a shuttle again still no shuttle, after about 45 minutes the 3rd agent finally checked us in & got someone to take us to the appropriate building. The pool was closed to the building we were at. Only 1 person working the front desk at the building we were in. The AC did not work very well either.
Stayed 1 night in Jun 2023

8/10 Good

daniel

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

8/10 Good

Rycklon

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Worth the stay
Hotel was really nice, amazing set up and environment. Only downside was that when you call the hotel or the front desk, no one answered. Tried calling from home and from Paris and no one ever answered.
Stayed 4 nights in Jun 2023

8/10 Good

Fuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is clean and quiet. Good services. We enjoyed our stay.
Stayed 3 nights in May 2023

10/10 Excellent

GWENDOLYN, collierville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location near FCO to spend our last night in Rome. The Jr suite was perfect for the 4 of us and staff had made up sleeper sofa and rollaway as I had requested. Fabulous dining, bars and entertainment center (movie theatre, gaming arcade, shopping, etc.) within 5 minute walk. If you need to be near the airport it’s a great choice. in walk-in

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
It's a lovely hotel and perfectly situated near the airport with nice park views. the room was beautiful decorated and clean.
Stayed 1 night in Jun 2023

10/10 Excellent

Lyn

Stayed 1 night in Jun 2023

6/10 Okay

henry

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Our room was pretty basic. The air conditioning was less than optimal. Our tv has to be looked at . Although CNN was listed there was “ NO SIGNAL” which was annoying. We took a shuttle to what we thought would be the Coluseum but we’re dropped off at the rail station and left to our own devices. The staff neglected to tell us it was “ independence” day .
Stayed 1 night in Jun 2023

8/10 Good

Brenden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2023

6/10 Okay

Ali

Traveled with family and small children
they have three buildings which number 1 is very old but 2 and 3 are newer, i didn't even know that I have booked the old one and there you have to pay much extra for parking, very surprising!
Stayed 1 night in May 2023

8/10 Good

Alba

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

EMMANUEL

Liked: Amenities
Stayed 2 nights in Apr 2023

10/10 Excellent

Angie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just stayed here for one night before flying out of Rome, but it was a beautiful hotel. Breakfast was amazing and a HUGE buffet. They gave us a free room upgrade and were very friendly. We had a really good dinner in their restaurant too.

4/10 Poor

Edny

Traveled with partner
Staff was dull nothing special about this place I was supposed to get a bow of a garden it was towards a parking lot and a field the room card stopped working several times causing me to go back to the long to get it fixed
Stayed 4 nights in Apr 2023

10/10 Excellent

Yamara

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a little far from the city like 30 minutes but it was still ok. Staff was nice never bugged.
Stayed 5 nights in Apr 2023
Response from Rita Cerciello - Managing Director Assistant on May 23, 2023
Dear Mr Gonzalez,thank you so much for your review.We hope to host you soon.Best regards,

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Rita on Apr 26, 2023
Dear Donna, Thank you very much for choosing our property and thank you for taking the time to share your experience. I’m glad you enjoyed your stay with us, and that facilities and services met your expectations. We consider customer satisfaction a top priority., we are always looking for opportunities to exceed our customers' expectations. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service. Thank you for staying at the Sheraton Parco de' Medici Rome Hotel and we hope you choose us again to create more memories with us. My kindest Regards, Rita Cerciello Assistant to the General Manager