Ratings based on 352 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
74% of guests recommend
4.2 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Stockholm

Hyggligt hotell nära Rom med bra golfbanor

Posted Nov 3, 2016
Pros: Närheten till flygplats och Rom
Cons: Larvigt höga priser i bar och för Wi-Fi
Location: Spela golf och turista i Rom
Bra hotell med konstigt miljöalternativ. Välj inte hotellets "miljöalternativ" för rummet. Gör du det betyder det att hotellet inte gör någonting alls i rummet, inte städa inte bädda. Inget.
Comment from Hotel Management
Nov 7, 2016 by EXECUTIVE OFFICE, Hotel Management
Dear Stupet, Thank you very much for you kind review. Feedback from our guests allows us to constantly improve our service. I wish to thank you for your kind words of appreciation. In reference to your kind comment we are pleased to inform you that the maintenance problem with the shower was duly resolved. Regarding your kind comments about the prices and the Wi-Fi please be informed that we are currently carrying out market surveys to see what our competitors are offering, in order to make the right decisions. We very much look forward to welcome you back again to our premises for a warm welcome back. Yours sincerely, Sara Perone Acting Executive Office Coordinator Sheraton Parco de' Medici Rome Hotel 3094/16/SP
3 out of 5
by A verified traveler from Frankfurt

Tolles Hotel schlecht organisiert

Posted Oct 23, 2016
Pros: Lage. Flughafenabholung hat gut geklappt. Zimmergrösse.
Cons: Völlig überfordert beim Check-in. Unsere 3 Zimmer waren um Punkt 1500 Uhr erst bezugsbereit. Zimmer hatten nicht genug Handtücher.
Location: Flughafennähe. Man kann ins Outlet und/oder zur Mall fahren. Liegt Günstig zum Strand Ostia.
Comment from Hotel Management
Oct 25, 2016 by executive office, Hotel Management
Dear Jonam, Thank you very much for you kind review. Feedback from our guests allows us to constantly improve our service. I wish to thank you for your kind words of appreciation that will help us to improve ourselves, as we understand that with effort and difficulty we succeed to satisfy the needs and the expectations of our honoured guests. Regarding your kind comment about the check-in time please be informed that our check-in time starts from 3 PM as guests are entitled to keep their room up to 12 o'clock, by the way we try to accomodate our guests if we can as soon as possible, trying to guarantee their room preferences of course (smoking, non-smoking, high floor, twin beds, king bed, next to the elevator, far from the elevator, connecting to another room, etc), which sometimes delays the check in time. We very much look forward to welcome you back again to our premises for a warm welcome back. Yours sincerely, Sara Perone Acting Executive Office Coordinator Sheraton Parco de' Medici Rome Hotel 2945/16/SP
3 out of 5
by A verified traveler from London

Close to airport. Great Golf course.

Posted Sep 12, 2016
Hotel easy to get to from airport. Room nice a spacious. Staff helpful enough although often busy.
Comment from Hotel Management
Sep 14, 2016 by executive.office, Hotel Management
Dear huqstar, Thank you very much for you kind review. Feedback from our guests allows us to constantly improve our service. I wish to thank you for your kind words of appreciation that will help us to improve ourselves, as we understand that with effort and difficulty we succeed to satisfy the needs and the expectations of our honoured guests. We very much look forward to welcome you back again to our premises for a warm welcome back. Yours sincerely, Sara Perone Acting Executive Office Coordinator Sheraton Parco de' Medici Rome Hotel 2462/16/SP
4 out of 5
by A verified traveler

Posted Sep 2, 2016
Pros: Close to airport
Nice hotel Pleasant staff Restaurant food very good a bit pricey
Comment from Hotel Management
Sep 6, 2016 by executive office coordinator, Hotel Management
Dear Anonymous, Thank you very much for you kind review. Feedback from our guests allows us to constantly improve our service. I wish to thank you for your kind words of appreciation that will help us to improve ourselves, as we understand that with effort and difficulty we succeed to satisfy the needs and the expectations of our honoured guests. Regarding your kind comment about the prices please be informed that we are currently carrying out market surveys to see what our competitors are offering, in order to make the right decisions. We very much look forward to welcome you back again to our premises for a warm welcome back. Yours sincerely, Sara Perone Acting Executive Office Coordinator Sheraton Golf Parco de' Medici Rome Hotel 2379/16/SP
5 out of 5
by A verified traveler

Experiencia perfecta

Posted Aug 16, 2016 on Hotels
Todo perfecto, desayuno muy bueno
Comment from Hotel Management
Aug 19, 2016 by General Manager, Hotel Management
Dear Anonymous, Thank you very much for you kind review. Feedback from our guests allows us to constantly improve our service. I wish to thank you for your kind words of appreciation that will help us to improve ourselves, as we understand that with effort and difficulty we succeed to satisfy the needs and the expectations of our honoured guests. We very much look forward to welcome you back again to our premises for a warm welcome back. Yours sincerely, Sara Perone Acting Executive Office Coordinator Sheraton Parco de' Medici Rome Hotel 2186/16/SP
4 out of 5
by A verified traveler from bahrain

The hotel is beautiful and surrounded by green lan

Posted Aug 16, 2016
complex near Rome 2Hotel near the center of Rome and the international Rome airport
Comment from Hotel Management
Aug 19, 2016 by EXECUTIVE.OFFICE, Hotel Management
Dear abdulaziz, Thank you very much for you kind review. Feedback from our guests allows us to constantly improve our service. I wish to thank you for your kind words of appreciation that will help us to improve ourselves, as we understand that with effort and difficulty we succeed to satisfy the needs and the expectations of our honoured guests. We very much look forward to welcome you back again to our premises for a warm welcome back. Yours sincerely, Sara Perone Acting Executive Office Coordinator Sheraton Parco de' Medici Rome Hotel 2182/16/SP
4 out of 5
by A verified traveler from Bayern

Gepflegtes Hotel zum Relaxen nach Stadtbesuch

Posted Aug 15, 2016
Location: Das Hotel liegt ruhig, ca. 30 min außerhalb der Stadt, durch den Shuttlebus-Service in die Stadt jedoch kein Problem
Nach nunmehr ca. 10 Wochen in dem Hotel kann ich es nur weiterempfehlen. Die ruhige Lage, verkehrsgünstig am Ring um Rom lädt ein die Umgebung von Rom mit dem Auto zu erkunden.
Comment from Hotel Management
Aug 19, 2016 by EXECUTIVE.OFFICE, Hotel Management
Dear Udo, Thank you very much for you kind review. Feedback from our guests allows us to constantly improve our service. I wish to thank you for your kind words of appreciation that will help us to improve ourselves, as we understand that with effort and difficulty we succeed to satisfy the needs and the expectations of our honoured guests. We very much look forward to welcome you back again to our premises for a warm welcome back. Yours sincerely, Sara Perone Acting Executive Office Coordinator Sheraton Parco de' Medici Rome Hotel 2178/16/SP
2 out of 5
by A verified traveler

Pulizia approssimativa e personale poco attento

Posted Aug 9, 2016
Cons: pulizia, cortesia
Location: vicino all uscita della tangenziale
Abbiamo prenotato una camera con culla (quindi ovviamente per la presenza di un minore), la sera stanchi non abbiamo fatto molto caso alla camera, ma al nostro risveglio ci siamo ritrovati con le formiche in camera, in bagno e in soggiorno. Appena pronti siamo scesi e discretamente abbiamo chiesto in reception un accurata pulizia e disinfestazione della camera per il nostro ritorno nel primo pomeriggio. Al rientro ci presentiamo alla reception e chiedendo informazioni sulla ns camera ci viene risposto che le governanti non hanno trovato nulla, abbastanza irritati per essere passati da millantatori, saliamo in camera e le formiche erano beatamente sparse come in mattinata in tutta la stanza, a questo punto mentre mio marito fa il video, io provvedo a chiamare un responsabile per la verifica degli indesiderati ospiti, e finalmente ci danno ragione cambiandoci camera... La sera ci fanno trovare un piatto di frutta e due bottiglie di acqua in omaggio, ma nessuna lettera di scuse per l accaduto, sicuramente più gradite di mele e banane. Un hotel a cui toglierei due stelle sia per la pulizia sia per come fanno sentire gli ospiti...
Comment from Hotel Management
Aug 19, 2016 by executive.office, Hotel Management
Gentile Anonymous, La ringraziamo molto per aver condiviso la sua esperienza su Booking.com. Siamo dispiaciuti di apprendere che il suo soggiorno presso la nostra struttura non sia stato pienamente soddisfacente e che non siamo stati all’altezza di tutte le sue aspettative. In merito al suo cortese commento circa la camera ci dispiace circa la non soddisfazione dei servizi e gradiremmo informarla che abbiamo convocato la nostra Governante per capire come mai il livello e la qualità della pulizia della camera non siano stati soddisfacenti. Riguardo il suo cortese commento circa il nostro personale ci dispiace di non essere stati all’ altezza delle sue aspettative. La cosa che più ci amareggia è che il nostro personale non l’ abbia impressionata e anzi si sia dimostrato al minimo. Svolgiamo ore e ore di training per trasmettere le giuste motivazioni ed i giusti insegnamenti e grazie anche al suo commento rafforzeremo il concetto con ulteriori training. La ringraziamo di nuovo e speriamo di riaverla presto come nostro gradito ospite per modificare la sua impressione. Cordiali saluti, Sara Perone Acting Executive Office Coordinator Sheraton Parco de' Medici Rome Hotel 2176/16/SP
5 out of 5
by A verified traveler

Posted Aug 7, 2016 on Hotels
Comment from Hotel Management
Aug 19, 2016 by General Manager, Hotel Management
Dear Anonymous, Thank you very much for you kind vote. Feedback from our guests allows us to constantly improve our service. We very much look forward to welcome you back again to our premises for a warm welcome back. Yours sincerely, Public Relations Manager
5 out of 5
by A verified traveler from Oshawa Ontario

A very nice hotel Close to Rome and airport

Posted Aug 6, 2016
The grounds were very nice especially at night. The staff was very nice and attentive to our needs and requests. The breakfast was awesome! The restaurant was very good. The food at the pool was not so good unfortunately. Great place to relax the day before your departure from Italy.
Comment from Hotel Management
Aug 19, 2016 by EXECUTIVE.OFFICE, Hotel Management
Dear Donna, Thank you very much for you kind review. Feedback from our guests allows us to constantly improve our service. I wish to thank you for your kind words of appreciation that will help us to improve ourselves, as we understand that with effort and difficulty we succeed to satisfy the needs and the expectations of our honoured guests. With reference to your kind comment about the food at the pool please be informed that we summoned the chef to understand what happened and take action about it. I take the opportunity to inform you that our hotel only use freshest produce delivered on daily bases, in full respect of the HACCP standard and our products are 100% guaranteed fresh. Besides our staff who is dedicated to the F&B department and all our employees are properly trained, as matter of fact, every staff member receive about 45 hours of training every year. We very much look forward to welcome you back again to our premises for a warm welcome back. Yours sincerely, Sara Perone Acting Executive Office Coordinator Sheraton Parco de' Medici Rome Hotel 2172/16/SP