Comment from Hotel Management
Oct 25, 2016 by executive office, Hotel Management
Thank you very much for you kind review. Feedback from our guests allows us to constantly improve our service.
I wish to thank you for your kind words of appreciation that will help us to improve ourselves, as we understand that with effort and difficulty we succeed to satisfy the needs and the expectations of our honoured guests.
Regarding your kind comment about the check-in time please be informed that our check-in time starts from 3 PM as guests are entitled to keep their room up to 12 o'clock, by the way we try to accomodate our guests if we can as soon as possible, trying to guarantee their room preferences of course (smoking, non-smoking, high floor, twin beds, king bed, next to the elevator, far from the elevator, connecting to another room, etc), which sometimes delays the check in time.
We very much look forward to welcome you back again to our premises for a warm welcome back.
Acting Executive Office Coordinator
Sheraton Parco de' Medici Rome Hotel