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Reviews of Sina Bernini Bristol, Autograph Collection

5 out of 5
Sina Bernini Bristol, Autograph Collection
Piazza Barberini 23, Rome, RM

Reviews

8.2

Very Good

Rating 10 - Excellent. 221 out of 490 reviews" "
Rating 8 - Good. 156 out of 490 reviews" "
Rating 6 - Okay. 60 out of 490 reviews" "
Rating 4 - Poor. 29 out of 490 reviews" "
Rating 2 - Terrible. 24 out of 490 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Maria

Business traveler
Liked: Staff & service, amenities
Epic fail in all ways. I arrived very early at 9:00am and yes I know that check in is at 3pm but I offered to pay extra for an early check in. But they said I had to wait. So I waited upstairs then waited in the bar area and then in the lobby- the hotel was fairly empty- I did see a few others check in after me and they got access to their room before I did. I feel like that shouldn’t happen and if so that they then at least give me an update on my room status - I was traveling for over 20 hours. Once I finally got into my room, the lights didn’t work. You could tell this room was used recently. The poor bellman ran up and down changing the keys 3 times to get the lights to work. Management called me and said they would figure it out. I fell asleep and woke up 3 hours later still with no electricity. I called down and they said they forgot. Once I hung up they finally switched the lights on. Unbelievable. You should also know that elevators are very very slow, and the front desk at check out is very very slow. And on top of it they tried to charge me over 100€ more than what I booked on Expedia. My rate was 308.18 € and at checkout they were charging me 429€. They were confused and not sure how to handle. I told them to figure it out and email me with the correct bill. Location is great, but inside the hotel is very noisy because the hallways are all marble and you can hear everything plus the doors slamming. The bellman and the gym were the only positive to this property.
Response from executivebb on Feb 28, 2024
Dear Maria,Thank you for your recent stay and for the candid review. We want every guest to have an outstanding time and leave with a lasting, favorable impression. We fell short in making that happen for you and we are truly sorry. We are always looking for ways to improve and your comments have been noted for our future plans in developing the property. We apologize for not meeting your expectations and we are grateful for your business. We hope to welcome you again in the future.Kind regards,Marco BrattoFront Office Manager

10/10 Excellent

MARIEANN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Easy to walk to many things. Our favorite meals were less than a 10 minute walk. Taxi outside ready to take us wherever we needed to go. Breakfast was delicious. Rooftop over looks the city for a night quiet night. The staff very friendly.
Stayed 3 nights in Dec 2023
Response from executivebb on Dec 17, 2023
Dear Marieann,thank you for sharing your opinion on the official Expedia website of the Sina Bernini Bristol, Autograph Collection! We hope we provided you with enough attention and care. We are all looking forward to having you back within us!Warm regards,Marco BrattoFront Office Manager

10/10 Excellent

TAMMY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice. Rooms were very clean. Housekeeping did a great job in room daily. The gentlemen at concierge desk were extremely helpful. Mario was a bell boy and we loved him! Great place to stay and highly recommend.
Stayed 8 nights in Nov 2023
Response from executivebb on Nov 11, 2023
Dear Tammy,thank you for sharing your opinion on the official Expedia website of the Sina Bernini Bristol, Autograph Collection! It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here.Warm regards,Marco BrattoFront Office Manager

8/10 Good

Ross

Traveled with family
Liked: Cleanliness, staff & service, amenities
We arrived Friday evening and the staff were excellent you can’t fault them. We got upgraded to the top floor and deluxe suite but it turned out to be a disadvantage. Right above us was the rooftop bar and there was a movie event on. We went up and could swear to god that steven Spielberg was standing there. Anyway, got told we had to go back downstairs. As for the room it was spacious for Rome just very noisy with the movie event on above us then outside our door led to the lifts from the rooftop so it got very noisy The shower… imagine the scene in Elf where he’s trying to wash in the small showers and you get the idea Can’t fault it other than that. Great staff, location is superb
Stayed 1 night in Oct 2023
Response from executivebb on Oct 22, 2023
Dear Valued Guest,thank you for sharing your opinion on the official Expedia website of the Sina Bernini Bristol, Autograph Collection! We hope we provided you with enough attention and care. We are all looking forward to having you back within us!Warm regards,Marco BrattoFront Office Manager

2/10 Terrible

Nina

Stayed 3 nights in Oct 2023
Response from executivebb on Oct 27, 2023
Dear Nina,Thank you for your recent stay and for the candid review. We want every guest to have an outstanding time and leave with a lasting, favorable impression. We fell short in making that happen for you and we are truly sorry. We take our guests feedback very seriously, may I invite you to contact me directly on my e-mail: executivebb@sinahotels.com so that we may find out more details of your visit and can investigate the issues you raised in more detail.Despite this unfortunate experience, we hope that you will consider staying at our property again in the near future, so we may have another opportunity to provide to you a more memorable experience. Kind regards,Marco BrattoFront Office Manager

6/10 Okay

FRANCISCO, SAN YSIDRO

Liked: Cleanliness, staff & service, amenities
I did not like the remodel I like the original lobby
Stayed 5 nights in Sep 2023
Response from executivebb on Sep 20, 2023
Dear FRANCISCO, Thank you for taking the time to share about our hotel! We are sorry you were disappointed with some aspects of your stay. We strive to maintain high standards, not only in service but also with maintaining the overall look and feel of our hotel. We are truly sorry that you have not appreciated our recent restyiling. We do hope you will consider us again the next time you are in the area for a much better stay. Kind regards, Marco BrattoFront Office Manager

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from executivebb on Sep 15, 2023
Dear Kenneth,Thank you so much for the perfect review of the Sina Bernini Bristol, Autograph Collection. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here.Kindest regards,Marco BrattoFront Office Manager

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and got a nice upgrade
Stayed 2 nights in Sep 2023
Response from executivebb on Sep 13, 2023
Dear John,Thank you so much for the perfect review of the Sina Bernini Bristol, Autograph Collection. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here.Kind regards,Marco BrattoFront Office Manager

10/10 Excellent

Babak

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly and welcoming and went above and beyond to ensure professional service. Great location, and well worth the price if you are looking for clean and modern accommodations while staying in a beautiful and historic city. The rooftop bar view of Rome is also spectacular.
Stayed 4 nights in Aug 2023
Response from executivebb on Sep 4, 2023
Dear Babak,thank you for sharing your opinion on the official Expedia website of the Sina Bernini Bristol, Autograph Collection! We hope we provided you with enough attention and care. We are all looking forward to having you back within us!Warm regards,Marco BrattoFront Office Manager

10/10 Excellent

Kamaldip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and staff is extremely friendly
Stayed 1 night in Aug 2023
Response from executivebb on Aug 12, 2023
Dear Kamaldip,Thank you so much for the perfect review of the Sina Bernini Bristol, Autograph Collection. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here.Kind regards,Marco BrattoFront Office Manager

10/10 Excellent

Michael, Long Grove

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Aug 2023
Response from executivebb on Aug 11, 2023
Dear Michael,many greetings from the Sina Bernini Bristol Autograph Collection! Thank you for your very nice comment shared on Expedia.com about your recent stay with us! On behalf of the staff we are delighted to read that your specific requests have been fully met! Looking forward to have the pleasure to meeting you again, Best regards,Marco BrattoFront Office Manager

8/10 Good

AHMAD

Liked: Cleanliness, staff & service, property conditions & facilities
Within walking distance of most of tbe attraction and in the middle of busy square , very good hotel
Stayed 1 night in Jul 2023
Response from executivebb on Jul 21, 2023
Dear Valued Guest,thank you for sharing your opinion on the official Expedia website of the Sina Bernini Bristol Autograph Collection! We hope we provided you with enough attention and care. We are all looking forward to having you back within us!Warm regards,Marco BrattoFront Office Manager

6/10 Okay

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Franco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in May 2023
Response from executivebb on Jun 4, 2023
Gentile Franco,Grazie per questa bella recensione e per il punteggio pieno a noi riservato.Siamo molto felici di leggere la sua completa soddisfazione sulla nostra struttura e sul nostro servizio. La nostra priorità è sempre la cura del cliente. Torni presto a trovarci!Cordiali saluti,Marco BrattoFront Office Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from executivebb on Jun 4, 2023
Dear David,thank you for sharing your opinion on the official Expedia website of the Sina Bernini Bristol Autograph Collection! We hope we provided you with enough attention and care. We are all looking forward to having you back within us!Warm regards,Marco BrattoFront Office Manager

10/10 Excellent

Adam

Stayed 3 nights in Apr 2023
Response from executivebb on Apr 12, 2023
Dear Adam,thank you for sharing your opinion on the official Expedia website of the Sina Bernini Bristol, Autograph Collection! We hope we provided you with enough attention and care. We are all looking forward to having you back within us!Warm regards,Marco BrattoFront Office Manager

4/10 Poor

SAILA

Disliked: Cleanliness, property conditions & facilities
This is not a 5star Luxury hotel. My kids changed their room two times as wifi was not working in those rooms. We had to change our room as well as it was very hot in the room as A/C was not working in the hotel. The breakfast does not worth the price you pay.
Response from executivebb on Mar 31, 2023
Dear Saila,Thank you for your recent stay and for the personal review. We want every guest to have an outstanding time and leave with a lasting, favorable impression. We fell short in making that happen for you and we are truly sorry. We are always looking for ways to improve and your comments are very useful to understand on what we could. We apologize for not meeting your expectations and we are grateful for your business. We hope to welcome you again in the future.Kind regards,Marco BrattoFront Office Manager

4/10 Poor

Nabih

Traveled with partner
Disliked: Staff & service, property conditions & facilities
We booked a signature a room , we asked for Diffrent room the front desk downgraded our room to a worse room , the door between rooms was literally em next to the bed , we asked for Queen bed we received twin beds We put the sigh to clean the room since morning , came 4 Pm still no one cleaned , even they gave our room to another client by mistake Asked for coffe for minibar they showed up after I called 3 times 70 min after When I claimed simply said sorry and it’s weird , Concierge was good other than That everything was bad
Response from executivebb on Dec 30, 2022
Dear Nabih,Thank you for taking the time to review your visit to The Sina Bernini Bristol, Autograph Collection and for your constructive feedback. May I first of all say how very sorry I am that you left the hotel less than satisfied with the services you received. Our team at the property take great pride in providing all of our guests with the highest standard of service, and aim to deliver an exceptional and memorable experience throughout your stay. I am sorry that we failed to meet your expectations on this occasion.We do hope that, despite the your recent experience, you will decide to return to stay at The Sina Bernini Bristol, Autograph Collection, so we may have another chance to deliver to you memorable experience.Kind Regards,Marco BrattoFront Office Manager

6/10 Okay

Sheryl

Liked: Cleanliness, staff & service, amenities
Very good location for many sites. Very overpriced for what you get, a bed & a bathroom. Most of the staff were helpful & polite; some however were judgemental & thought themselves above their station of receptionist or bar tender. Obviously mini bar checks are not completed daily and I would suggest it was lucky I was there when a check was done otherwise I most likely would have been charged for content used by a previous guest. Not cool. There are many hotels in the area & I won't bother with this one next time.
Response from executivebb on Nov 3, 2022
Dear Sheryl,Thank you for your recent stay and for the candid review. We want every guest to have an outstanding time and leave with a lasting, favorable impression. We fell short in making that happen for you and we are truly sorry. We are always looking for ways to improve and your comments have been passed to the relevant involved Team . We apologize for not meeting your expectations and we are grateful for your business. We hope to welcome you again in the future.Warm regards,Marco BrattoFront Office Manager

8/10 Good

timothy

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
a#1 max what a jem recertion ladies could be cold in you owed money on your bill and when the bank rejected you she became pretrurbed it was just making a pymt early cause was spending and insisited you take the bad receipt mold in bathroom,shower the glass wall, the chaulking around tub old needed some mold removed and new chaulking it was freezing at nigh asked for comforter , but got wool blanket last note did get a portable heater fron maxs people bartender the worse., to much to go into great food morn noon and night towels never dried overnight because i needed warm baths to warm up ran out of shawer gel new one had to be taken off the wall to open it wasnt up and when i did it was facing the wall so i had to take it off the wall. was using hand soap alot that ran dry loved the aroma of the bath products bought a samplerb box sorry I could never sit at that table overlkg the vatican i was traveling alone and it was only reserved for 11 people loved the sexy hallways simon was great peter was friendly and great max the BEST the women at reception could be cold , I came a day early and 4 women , made faces, only one was actually looking to get me in , but the others you would have thought I passed gas. it took so long I started lkg on my phone for another place free drink voucher was given to me to wait comfortably, but sushi cheif would not look up tall women in heels after 10-15 min and I asked for a barcardi cocktail said I'll be with you as she flew by more....
Stayed 1 night in Oct 2022
Response from executivebb on Nov 2, 2022
Dear Timothy,thank you for your honest feedback in regards your recent stay at The Sina Bernini Bristol. We extremely appreciate all comments negative or positive, as we see them as an opportunity to grow and improve our service. We assure you that your suggestions will be taken into consideration; our team is entirely devoted to our guests and our main goal is to meet and exceed guests’ expectations. We truly hope to welcome you again in our property in a near future.Kind regards,Marco BrattoFront Office Manager

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bernini Bristo Bellissimo
From the moment I arrived at check-in to my departure, the Sina Bernini Bristol experience was splendid!
Stayed 1 night in Oct 2022
Response from executivebb on Nov 1, 2022
Dear James,Thank you so much for the perfect review of the Sina Bernini Bristol. It’s great to see everything we have to offer left you with a remarkable impression of our hotel.We look forward to having you as our guest again whenever you are back here.Kindest regards,Marco BrattoFront Office Manager

4/10 Poor

Laura

Traveled with group
Liked: Cleanliness
Disliked: Amenities
we were not informed that the spa was closed due to renovation as well as the roof top terrace. continental Breakfast was inedible. the concierge and doormen were very nice as well as the manager
Stayed 1 night in Oct 2022
Response from executivebb on Oct 28, 2022
Dear Laura,Thank you for taking the time to share about our hotel! We are sorry you were disappointed with some aspects of your stay. Thank you for your feedback regarding our breakfast buffet, generally the comments we receive are extremely positive and highlight the good variety on offer. Our buffet is filled with cold cuts, smoked salmon as well as freshly cut fruits, pastries and yogurts and yes we do offer scrambled and fried eggs as well as sausages and bacon as hot items. Please rest assured we will take your thoughts on board!Thank you once again for the valuable feedback and we do hope to welcome you back soon!Kindest regards,Marco BrattoFront Office Manager

10/10 Excellent

Shuyu, Acton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2022

4/10 Poor

Marwa

Disliked: Cleanliness, property conditions & facilities
I have booked this hotel for my parents for their annual vacation. This is suppose to be a 5 star hotel. Their room was dusty and not up to a 5 star standards. The location is great and near all the attractions.
Stayed 5 nights in Oct 2022
Response from executivebb on Oct 24, 2022
Dear Marwa,Thank you for your recent stay and for the personal review. We want every guest to have an outstanding time and leave with a lasting, favorable impression. We fell short in making that happen for you and we are truly sorry. We are always looking for ways to improve and your comments regarding the room have been noted for our future plans in developing the property. We apologize for not meeting your expectations and we are grateful for your business. We hope to welcome you again in the future.Kind regards,Marco BrattoFront Office Manager

8/10 Good

david

Stayed 1 night in Oct 2022
Response from executivebb on Oct 17, 2022
Dear David,thank you for sharing your opinion on the official Expedia website of the Sina Bernini Bristol! We hope we provided you with enough attention and care. We are all looking forward to having you back within us!Warm regards,Marco BrattoFront Office Manager

6/10 Okay

Chirine

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Alexander, st louis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. And big room. The room was not ready at 2. Got in at 3 pm.
Stayed 1 night in Oct 2022
Response from executivebb on Oct 10, 2022
Dear Alexander,Thank you for taking the time to share about your stay and we are happy that your stay with us has met your expectations.Please rest assured that your comment will be useful to understand on what we could improve.Kind regards,Marco BrattoFront Office Manager

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The location was perfect and the room was good. The service wasn’t what we expected for a five star hotel and for what we payed for. When we arrived they told us there’s no rooms available and we saw availability by expedia. They just want to sold the room directly by them
Stayed 2 nights in Oct 2022
Response from executivebb on Oct 7, 2022
Dear Maria,Thank you for taking the time to share about your stay at The Sina Bernini Bristol. Please rest assured that your comments have been shared with the involved team to avoid for the future this kind of issues.We do hope you will consider us again the next time you are in the area for a much better stay. Kind regards,Marco BrattoFront Office Manager

10/10 Excellent

Mohamad, Riyadh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean and quite and location is perfect.
Stayed 2 nights in Sep 2022
Response from executivebb on Sep 30, 2022
Dear Mohamad,Thank you for being our guest at the Sina Bernini Bristol. We are pleased that we could provide you with a gratifying stay, and we appreciate your generous comments. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We look forward to hosting you in the near future.Best,Marco BrattoFront Office Manager

10/10 Excellent

Elizabeth w

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Pilar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from executivebb on Sep 17, 2022
Dear Valued Guest,thank you for sharing your opinion on the official Expedia website of the Sina Bernini Bristol! We hope we provided you with enough attention and care. We are all looking forward to having you back within us!Warm regards,Marco BrattoFront Office Manager

2/10 Terrible

Rajesh

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My family & I stayed in mid-August - nice experience. However, they overcharged me for the stay, weeks later the mistake has yet to be fixed - the hotel acknowledges they need to pay the refund. And I have had to chase them several times. This is not good customer service.
Stayed 3 nights in Aug 2022
Response from executivebb on Sep 17, 2022
Dear Rajesh, Thank you for taking the time to share your feedback regarding your recent experience at the Sina Bernini Bristol and we sincerely regret for any inconvenience occurred. Evidently, we can certainly empathize with your frustration as in your feedback you described various communication delays, but please rest assured that we are in contact with our central accounting department to speed up with the closing of the issue. Please refer to our private correspondence of these days.We hope you will accept our apologies and you will consider us again the next time you are in the area for a much better stay.Kindest regards,Marco BrattoFront Office Manager

8/10 Good

Pablo

Stayed 3 nights in Sep 2022
Response from executivebb on Sep 15, 2022
Dear Valued Guest,thank you for sharing your opinion on the official Expedia website of the Sina Bernini Bristol! We hope we provided you with enough attention and care. We are all looking forward to having you back within us!Warm regards,Marco BrattoFront Office Manager

10/10 Excellent

Michele

Stayed 1 night in Aug 2022
Response from executivebb on Aug 16, 2022
Dear Michele, thank you for sharing your opinion on the official Expedia website of the Sina Bernini Bristol. We hope we provided you with enough attention and care. We are all looking forward to having you back within us! Warm regards, Marco Bratto Front Office Manager

10/10 Excellent

Shipra

Stayed 1 night in Aug 2022

8/10 Good

James

Stayed 5 nights in Jul 2022

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Despite booking rooms for 2 adults and 2 children, the hotel charged me extra because they said I only had one person booked in each room. This is very intimidating when in a foreign country.
Stayed 4 nights in May 2022
Response from executivebb on Jun 14, 2022
Dear valued Guest, Thank you for your personal feedback. We are very sorry that your recent stay with us has not met your expectations. Please rest assured that your comments will be shared with the involved team to avoid for the future this kind of issues. Hope you will give us a second chance and welcome you back, showing our high level of service for which the Sina Bernini Bristol is recognized for. Kindest regards, Marco Bratto Front Office Manager

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location very walkable to many dining options.
Stayed 1 night in May 2022
Response from executivebb on Jun 14, 2022
Dear James, Thank you for your honest feedback and we are happy that your recent stay with us has met your expectations. We hope to welcome you back in the near future. Kindest regards, Marco Bratto Front Office Manager

10/10 Excellent

konstantin

Stayed 2 nights in May 2022
Response from executivebb on May 14, 2022
Dear konstantin, Thank you for your honest feedback and we are very happy that your recent stay with us has met completely your expectations. Hope to welcome you back in the near future! Kindest regards, Marco Bratto Front Office Manager

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quirky decor and configuration of rooms but v comfortable and All mod cons and a great rooftop bar and restaurant
Stayed 3 nights in Apr 2022
Response from executivebb on May 3, 2022
Dear Paul, Thank you very much for your honest feedback and we are happy that your stay with us has met your expectations. We hope to welcome you back in the near future. Kind regards, Marco Bratto Front Office Manager

10/10 Excellent

fred

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a boutique 5 star hotel located in upscale, clean, convennient area. Subway is wight at the corner. It is right at the Paizza. Clean and renovated room.
Stayed 4 nights in Apr 2022
Response from executivebb on May 2, 2022
Dear Fred, Thank you for choosing us and your positive feedback. Comments like this is our highest motivation to do even more for our guests, such as yourself. Thank you once again and we hope to see you again soon. Warm regards, Marco Bratto Front Office Manager

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2022
Response from executivebb on Apr 30, 2022
Dear Maureen, Thank you for your honest feedback and we are happy that your recent stay with us has met your expectations. Hope to welcome you back into our property in the near future. Kind regards, Marco Bratto Front Office Manager

2/10 Terrible

olga

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
horrible, at 7am everyone started slamming doors look for other places
Stayed 2 nights in Apr 2022
Response from marcob on Apr 27, 2022
Dear Olga, Thank you for taking the time to share your comments with us. We were disappointed to learn that on this occasion we failed to meet your expectations regarding your stay and I apologize for the service received. I will certainly share your experience with our team for their immediate attention. We take our guests feedback very seriously, and for any further assistance you may need, please contact me personally. Despite these unfortunate experiences, we hope that you will consider staying at The Sina Bernini Bristol again in the near future, so we may have another opportunity to provide to you a more memorable experience. Warm Regards, Marco Bratto Front Office Manager

10/10 Excellent

Richard L, north topsail beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent the staff is wonderful We only stay at this hotel in Rome. The location staff and everything about it we recommend
Stayed 2 nights in Oct 2021
Response from marcob on Nov 1, 2021
Dear Valued Guest, thank you for sharing your opinion on the Expedia app! We hope we provided you with enough attention and care. We are all looking forward to having you back within us! Warm regards, Marco Bratto Front Office Manager

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Love the Bernini Bristol! Fantastic room with a terrace worthy of the little bit extra! Breakfast not great (you might as well go out if you can) but the location is fantastic!
Stayed 1 night in Oct 2021
Response from marcob on Oct 5, 2021
Dear Barbara, thank you for being our guest at The Sina Bernini Bristol. We are pleased that we could provide you with a gratifying stay, and we appreciate your generous comments. Thank you for your feedback regarding our breakfast, generally the comments we receive are extremely positive and highlight the good variety on offer. We are sorry you have not appreciated! I truly hope that we will have the pleasure to welcome you back in the very near future when visiting Rome again and showcase the excellent service we are known for. Kindest regards, Marco Bratto Front Office Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from MarcoB on Sep 16, 2021
Dear Guest, thank you for your honest feedback and we are very happy that your recent stay with us has met your expectations. We do hope to welcome you back in the near future. Warm regards, Marco Bratto Front Office Manager

8/10 Good

Ryan A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from executivebb on Jul 5, 2021
Dear Kevin, I would like to thank you for taking the time to submit your honest review of your stay with us. I am very pleased to hear about your satisfaction, knowing that we met your expectations and provided you with a pleasant experience on your occasion. I truly hope your journey will take you back to Rome in the future and we will have the pleasure to host you with us again. Warm regards, Marco Bratto Front Office Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is wonderful, clean and the staff is been professional and very friendly. We will be back!
Stayed 1 night in Jun 2021
Response from lv on Jun 14, 2021
Dear Customer, thank you so much for having posted your excellent review ! We are glad that your experience has been wonderful and we look forward to welcome you again ! Warmest regards The management

10/10 Excellent

Tanya, Garden City, Michigan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful and the staff friendly and helpful. It is in a fantastic location for sight seeing and the surrounding area is full of restaurants, shops and bars.
Stayed 7 nights in Feb 2020
Response from Raffaele on Mar 10, 2020
Dear Guest, Thank you so much for your kind comment and for giving us full score. We will be pleased to share your feedback also eith our Staf and we hope to welcome you again in one of our many SINA Hotels in Italy. Wishing you all the best. Kind Regards General Manager Gaetano T.