Ratings based on 2,821 Verified Reviews

4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Y

Excellent hotel close to Roma Termini

Posted Jun 5, 2017
Pros: The proximity to Roma Termini and the hotel amenities.
Location: The hotel is centrally located. We walked to the Coleseum, Spanish steps, Pantheon and the Trivie fountain,
We stayed 5 nights at Starhotels Metropole when we visited Rome. The staff was very helpful in arranging tours, transportation etc. The room we had was pretty spacious and comfortable. We enjoyed the breakfast which had ample selection of pastries, croissants, cereals, breads, fruit, meats and eggs. We asked for cappuccino coffees daily during breakfast and the staff got them for us. Traveling to different cities and back to the hotel was easy due to its proximity to termini. Overall we had a great experience at the hotel!
Comment from Hotel Management
Jun 11, 2017 by Mauro Polmonari - General Manager, Hotel Management
Dear Raji, Thank you so much for your great feedback.We are delighted that you enjoyed our facilities and our service. We look forward to welcoming you back to our hotel soon. Best regards, Mauro Polmonari - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Vermont

Excellent hotel.

Posted Jun 4, 2017
This is an excellent hotel in a great location. It is very close to the Rome "Termini" train station. There's plenty of fine restaurants and shopping within walking distance as well as historic sites. The staff was very friendly and helpful. I would definitely recommend this hotel.
Comment from Hotel Management
Jun 11, 2017 by Mauro Polmonari - General Manager, Hotel Management
Dear Dan, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Best regards, Mauro Polmonari - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Hotel super. Staff not as much.

Posted Jun 3, 2017
Horel is very nice. Rooms clean and well appointed. Front desk staff not very inviting or helpful.
Comment from Hotel Management
Jun 11, 2017 by Mauro Polmonari - General Manager, Hotel Management
Dear Jeff, Thank you for your candid feedback. So sorry to hear that the Front Desk staff was not welcoming. This is not our standard and plese be sure that I have shared your feedback with them all. Best regards, Mauro Polmonari - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, Wa

Great location!

Posted May 30, 2017
We walked to the Colosseum and ruins. Came back to our cool, comfortable room for clean up and a nap. For dinner we walked out of the front door and directly across the street.
Comment from Hotel Management
Jun 11, 2017 by Mauro Polmonari - General Manager, Hotel Management
Dear Heidi, it’s a great pleasure to read about your comment regarding your stay in Rome, and the positive impression received from our Starhotels Metropole. Thanking you for the time dedicated to us, we hope to welcome you once more in the “Eternal City”! Best regards, Mauro Polmonari - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location near the railroad station

Posted May 23, 2017
Conviniently located close to the railroad station, very good breakfast, friendly staff
Comment from Hotel Management
May 26, 2017 by Mauro Polmonari - General Manager, Hotel Management
Dear Guest, thank you for sharing your great feedback with us. We will look forward to seeing you again soon. Best regards, Mauro Polmonari - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great location, Ok service, Terrible breakfast

Posted May 23, 2017
Pros: Great location
Cons: Breakfast
Stayed in an exec room was in a brilliant location about 15-20 minutes walk to all of the main attractions. 500m from Termi station and a short 30 minute metro ride to Vatican. Room was clean and tidy although quite small, Service was ok and nothing to complain about. Biggest disappointment was breakfast which was terrible, greasy, cheap and not much variety and certainly not what you would expect for the money I paid.
Comment from Hotel Management
May 26, 2017 by Mauro Polmonari - General Manager, Hotel Management
Dear Guest, First of all, we would like to thank you for choosing Starhotels Metropole as a place to stay during your holiday. We so much appreciate your comments about our room and location. We had noted your concerns in regards to the breakfast, and passed it to our Food and Beverage manager and Executive. Thank you for your feedback and looking forward having you back! Best regards, Mauro Polmonari - General Manager
2 out of 5
by A verified traveler

Nice hotel if they upgrade their air ventilation

Posted May 23, 2017
This is my second time staying at this hotel in Rome. First one was great. However this time we had terrible experience with the outdated air ventilation system. All smell of cigrattes smoked was all in our bathroom, thus in our room. My wife, my two year old daughter and I had this terrible experience. If we didn't have this issue, it would have had a 4 out of 5 from me. Breakfast buffet could have been better.
Comment from Hotel Management
May 26, 2017 by Mauro Polmonari - General Manager, Hotel Management
Dear Faruk, Very disappointing for us to hear, as well as for you to experience. We do apologize for your less than satisfactory stay. I hope that we may have the opportunity of welcoming you back sometime in the future in order to attempt to restore your faith. Kind Regards Mauro Polmonari - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Wales

Wonderful

Posted May 16, 2017
Had a wonderful mini break in this perfectly situated hotel. Clean, everything you need in your room with friendly staff, breakfast was great too. Definitely would recommend and when we return to Rome we will book again
Comment from Hotel Management
May 26, 2017 by Mauro Polmonari - General Manager, Hotel Management
Dear Donna, It’s a great pleasure to read about your comment regarding your stay in Rome, and the positive impression received from our Starhotels Metropole. Thanking you for the time dedicated to us, we hope to welcome you once more in the “Eternal City”! Best regards, Mauro Polmonari - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very comfortable hotel

Posted May 14, 2017
Pros: We especially loved the modern and comfortable bathroom facilities and the spaciousness of the room. It also had a big sofa at one end of the room.
Cons: Our only critique was the people standing at the door of the hotel smoking. We found it a bit overwhelming when coming and going.
Location: Lots of restaurants nearby and about a ten minute walk to the Termini Station.
We had a beautiful, spacious room with very modern facilities. We felt very comfortable there. It basically had all the comforts of home. The maid service was exceptional. The breakfast was very good with many choices.
Comment from Hotel Management
May 26, 2017 by Mauro Polmonari - General Manager, Hotel Management
Dear guest, We thank you for taking the time to share your excellent experience regarding your recent stay. We are delighted that you enjoyed our facilities and our service. We look forward to welcoming you back to our hotel soon. Best regards, Mauro Polmonari - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Nice hotel close to termini station

Posted May 14, 2017
We booked this hotel without knowing much about location, etc but what a blessing! It's close to the train station, colloseum, and many of the sights. Centrally located, its accessible from the airport too via train and bus. It's only a 6 min walk from termini. Overall, a suitable place to stay in Rome.
Comment from Hotel Management
May 22, 2017 by Mauro Polmonari - General Manager, Hotel Management
Dear Lakshmy, Thank you for taking the time to post your 5* review - we are glad you enjoyed your stay, and that you found our location incredibly convenient for your needs. We hope to welcome you back soon. Best regards, Mauro Polmonari - General Manager