Ratings based on 2,724 Verified Reviews

4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Nice hotel close to Train station

Posted Mar 27, 2017
Quiet, comfortable rooms - good temperature controls, clean bathroom. Breakfast was just ok...large selection of things but it was just ok.
Comment from Hotel Management
Mar 28, 2017 by Mauro Polmonari - General Manager, Hotel Management
Dear Laura, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Best regards, Mauro Polmonari - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 27, 2017
Very nice and very convenient for station and attractions !!
Comment from Hotel Management
Mar 28, 2017 by Mauro Polmonari - General Manager, Hotel Management
Dear Guest, thank you very much for your lovely review and kind words towards the Hotel and the location. We do look forward to welcoming you back in the near future. Best regards, Mauro Polmonari - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 13, 2017
Cons: Our room was very warm...we had to get hotel staff to lower the temperature in the room.
Very nice hotel with in a 20 min walk of all the major attractions in Rome. Staff were great.
Comment from Hotel Management
Mar 17, 2017 by Mauro Polmonari - General Manager, Hotel Management
Dear Guest, thank you very much for choosing the StarHotels Metropole for your stay in Rome and for sharing your excellent Experience. Your comment is very important and I will share with the Hotel Staff because this allows us to proceed on this path, working to give to our Guests an unforgettable Experience. We hope to host you again in our hotel for your next trip to Rome Best regards, Mauro Polmonari - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable hotel in good location

Posted Mar 13, 2017
Very comfortable hotel in good location. Hassle-free and provided everything that was expected.
Comment from Hotel Management
Mar 17, 2017 by Mauro Polmonari - General Manager, Hotel Management
Dear Guest, Many thanks for taking the time to post your review - we are delighted to know you enjoyed your stay and made the most of our brilliant central location. We hope to welcome you back soon. Best regards, Mauro Polmonari - General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Paris

good location but staff was not good enough

Posted Mar 9, 2017
Pros: location
Cons: staff
Location: very close to bus and train terminal.
It was in a good location but staff was not good enough.
Comment from Hotel Management
Mar 17, 2017 by Mauro Polmonari - General Manager, Hotel Management
Dear SW, Thank your for your candid feedback. I am sorry to hear that you weren't satisfied with the competence of our staff. Despite this, we hope to be able to welcome you back on a return visit to Rome. Best regards, Mauro Polmonari - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel...

Posted Feb 26, 2017
Located very good..near to Termini station Kind staff..good condition room...
Comment from Hotel Management
Mar 2, 2017 by Mauro Polmonari - General Manager, Hotel Management
Dear Guest, Thank you for lovely review. Best regards, Mauro Polmonari - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Nice hotel in the heart of the city.

Posted Feb 26, 2017
Nice hotel, friendly english speaking staff, clean rooms, good facilities (5/5). Overall rating reduced to 4, as the staff were reluctant to switch on the AC when repeatedly informed about how hot and humid the room was, especially after a sunny and tiring day out. Instead they suggested open windows in the night.
Comment from Hotel Management
Mar 28, 2017 by Mauro Polmonari - General Manager, Hotel Management
Dear D, Many thanks for taking the time to post your review - we are delighted to know you enjoyed your stay and made the most of our brilliant central location. Very sorry for the AC inconvenience and I would like you to know that is now up and running. Best regards, Mauro Polmonari - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Berkshire

Good centrally located, ideal for sight seeing

Posted Feb 25, 2017
Pros: Location, comfort
Cons: cleaner carpet
Location: 200 metres from the opera house and close to many eateries and shops
I stayed at this hotel many times when I flew for an Airline back in the 70's & 80's so I new that it was a good spot for a weekend in Rome. We were picked up at the Airport by Stefano's RomeCabs which I had booked up on their website from UK. Great Service, and was collected from my hotel for the return leg. again great service. Check in was quick and pain free. The room was of an ok size with Kingsize bed and nice bathroom with the usual amenities. All very clean except for an area of the carpet which was quite grubby and really needed deep cleaning. Not the fault of the room maid but a fault of the hotel. The buffet breakfast was included in the Expedia deal and was more than adequate. The area outside the hotel has a large number of eateries to fit all budgets but it is the location of the hotel which prompted my return. 15 min walk to Trevi, 12 Min to Colosseum and 3 Min walk to the Metro with the rest of Rome. I would certainly return to this hotel and recommend it as your base.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location, excellent experience

Posted Feb 21, 2017
We stayed at this hotel for two nights. Very central location. Perfect to go anywhere in Rome. Room was nice. The breakfast was really good. Would love to stay again!
Comment from Hotel Management
Feb 24, 2017 by Mauro Polmonari - General Manager, Hotel Management
Dear Guest, We thank you for taking the time to share your excellent experience regarding your recent stay. We are delighted that you enjoyed our facilities and our central location. We look forward to welcoming you back to our hotel soon. Best regards, Mauro Polmonari - General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Yorkshire

A fabulous hotel in a great location in Rome

Posted Jan 25, 2017
Pros: We liked the location, the relaxed atmosphere inside and the comfort of the public spaces and the rooms. We thought that the hotel is excellent value.
Cons: This hotel met all our needs. We had a magnificent short break.
Location: Forum/Roman areas, 20 minute walk Museums 2-4 minutes Trevi fountain 20 minutes, Spanish steps 2 metro stops, Vatican/St Peters 40 bus from Termini.
The room is very comfortable with everything you need - fridge, kettle, sitting area and great beds. The bathroom is terrific with great fluffy towels and toiletries. There was plenty to eat at breakfast, which gave us an excellent start to the day. Really important for Rome - our room was unbelievably quiet and so we had excellent night's sleep. The staff at reception are extremely helpful and sorted out our booking problem with the minimum of fuss and answered all our questions. We were always welcomed with a smile. For us, this is a very convenient part of the city. We were in walking distance of the Forum and Victor Emmanuel Monument and there were a number of tasty restaurants nearby. Il Gallo Negro was particularly tasty. It is only 2 minutes away from the central railway station of Termini, which is very useful if you are coming from the airport by train or if you wish to try the local buses. These are an experience - bone shakers and overcrowded, but very cheap. We are very happy to come back to this hotel again. We travelled on January 18th. The weather was cold, but the days were uniformly crisp and clear, with bright blue skies. For us, this is much better than the summer, when it is too hot and everywhere is unbelievably overcrowded.
Comment from Hotel Management
Jan 25, 2017 by Mauro Polmonari - General Manager, Hotel Management
Dear Bridget, Thank you for taking the time out to share your wonderful comments with us. We are extremely thrilled to know that we were able to delight you. We will be sure to pass your commendation on to the all team. We can’t wait to ‘wow’ you further soon! Kind regards, Mauro Polmonari - General Manager