Ratings based on 2,560 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from catalunya

Posted Aug 23, 2016
Cons: wifi deficiente
Aire condicionado demasiado fuerte en el desayuno!!!
5 out of 5
by A verified traveler

Steps from train station

Posted Aug 22, 2016
Pros: Location breakfast staff room amenities
Cons: No suggestions
Location: Near to train station , as Rome has to be visit by walking it is a good location for those will make a stop over
Good location , walking distance from Rome termini , nice room and good breakfast
Comment from Hotel Management
Aug 23, 2016 by Mauro Polmonari - General Manager, Hotel Management
Dear Guest, Thank you for to staying at the Starhotels Metropole during your recent trip to Rome. We are delighted by your compliments over our staff, breakfast, as well as great location which is near to Termini Railway Station and in the heart of Rione Monti. It is a great reward for us to read such a positive comment from our satisfied guest. Kind regards, Mauro Polmonari - General Manager Starhotels Metropole - Rome
3 out of 5
by A verified traveler

交通に便利

Posted Aug 22, 2016
大変駅に近く、町の中心で利用しやすいホテルだった。 ただ、3日前に同じ内容の料金で部屋を確保したが、かなりグレードが変わってしまった。 部屋の空き状況によっては、寂しい部屋に回されることもあるようだ。
5 out of 5
by A verified traveler from Teesvalley

Fabulous Hotel

Posted Aug 15, 2016
Beautiful hotel and well worth the money. The staff were faultless as was the breakfast which was a wide selection if hot and cold items. Rooms were beautiful and well appointed. Would definitely stay again and also recommend.
Comment from Hotel Management
Aug 16, 2016 by Mauro Polmonari - General Manager, Hotel Management
Dear Max, It’s a great pleasure to read about your comment regarding your stay in Rome, and the positive impression received from our Starhotels Metropole. Thanking you for the time dedicated to us, we hope to welcome you once more in the “Eternal City”! Yours faithfully, Mauro Polmonari - General Manager Starhotels Metropole - Rome
5 out of 5
by A verified traveler from Maryland, U.S.A

Nice hotel that is centrally located.

Posted Aug 13, 2016
The staff is highly courteous and professional. Breakfast service can be improved; in that the selection is limited to meat lovers and what was there for vegetarians was extremely limited, cold and unappealing. The rooms are spacious and very clean bit the air conditioner makes it hard to stay asleep due to the humming sound it emanates. Apart from those discrepancies, I would highly recommend this hotel.
Comment from Hotel Management
Aug 16, 2016 by Mauro Polmonari - General Manager, Hotel Management
Dear Donna-Mae, We would like to thank you for taking the time to post your comment on Starhotels Metropole. This will help us to monitor the quality of our services. We have noted that, in general, your comments were positive and thank you for recommending us to the other fellow travelers, however, we were pleased that you also pointed out some elements that you did not feel were up to our high standards. Your comments have given us the opportunity to continue to improve our services in order to make sure that your expectations are fully satisfied the next time you choose to stay with us. Best regards, Mauro Polmonari - General Manager Starhotels Metropole - Rome
5 out of 5
by A verified traveler from San Antonio, TX

Very nice hotel, close to metro.

Posted Aug 12, 2016
Hotel is very nice and room was excellent, we enjoyed our stay. 1 block from metro, restaurants are on the same street. Within walking distance to a few sites. Staff was very helpful and friendly. Highly recommended hotel.
Comment from Hotel Management
Aug 16, 2016 by Mauro Polmonari - General Manager, Hotel Management
Dear Mary & David, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Best regards, Mauro Polmonari - General Manager Starhotels Metropole - Rome
4 out of 5
by A verified traveler from 한국

투어 다니기엔 적당한 가격 호텔

Posted Aug 8, 2016
Pros: 위치와 무료인터넷
Cons: 직원의 태도
Location: 호텔 앞 레스토랑에서 테이크아웃해서 먹었는데 맛있었어요..
체크인 할때 직원의 응대가 별로 친절하지 않았고 조식에 대한 안내도 받지 못해서 아침에 눈치껏 찾아감. 체크인 할때의 직원 태도는 별로 였지만 투어다니기에는 적당한 가격의 호텔이었어요. 위치도 나쁘지 않고 전반적으로 깔끔한편이에요.
Comment from Hotel Management
Aug 16, 2016 by Mauro Polmonari - General Manager, Hotel Management
Dear yangcolcol, First of all, we would like to thank you for choosing Starhotels Metropole as a place to stay during your holiday. We so much appreciate your comments about the location and free internet. We have noted all of your concerns in regards to make us better in giving service to our guest. Please accept my sincere apology and we look forward to welcoming you back to our hotel soon. Kind regards, Mauro Polmonari - General Manager Starhotels Metropole - Rome
5 out of 5
by A verified traveler from Okinawa, Japan

Just Great! Strongly recomennded!

Posted Aug 8, 2016
Pros: everything!
Cons: couldn't find any.
Location: There is a liqour shop on the same street, just within 50 m. The restairant on the other side called "Est Est Est" was also good!
Clean room, delicious breakfast, supportive staffs,,,,they are just great!
Comment from Hotel Management
Aug 12, 2016 by Mauro Polmonari - General Manager, Hotel Management
Dear Chihiro, thank you very much for choosing the StarHotels Metropole for your stay in Rome and for sharing your excellent Experience. We are grateful to read your complete satisfaction about the Hotel and in particular about its excellent location, convenient to reach the main attractions at just walking distance from the Hotel. Your comment is very important and I will share with the Hotel Staff because this allows us to proceed on this path, working to give to our Guests an unforgettable Experience. We hope to host you again in our hotel for your next trip to Rome. A presto! Mauro Polmonari - General Manager Starhotels Metropole - Rome
5 out of 5
by A verified traveler from Burlingame, California

Clean, comfortable hotel with helpful staff

Posted Aug 7, 2016
Our family of four stayed in two adjoining rooms for three nights. The rooms were clean and fairly spacious, housekeeping was performed thoroughly and promptly, and the staff was quite helpful in attending to special requests (scanning and emailing a document; finding a doctor) along with the usual concierge assistance. Lots of smiles. WiFi is free, reliable and pretty fast, although I think they place a 500 Mb limit on data downloaded per day, so I didn't try to stream anything or download media files. There was a Business Upgrade available that probably would have solved that problem, although I didn't look into it. I did have a bit of trouble satisfying my addiction to caffe, particularly one morning after getting up at 3 am and wanting to type in the lobby. As it was, the restaurant didn't open until 7 am and there were no cafes open nearby (The Washington Cafe at the beginning of Via Principe Amadeo serves good pastries and espresso drinks, but they didn't open until 6 am.) On two mornings, I was able to convince the restaurant to allow me to take a cup of brewed coffee from the restaurant up to my room, although doing involved getting permission that was granted only with some reluctance. They had a carafe for making hot water in the rooms, but I couldn't stomach the instant packets they offered.
Comment from Hotel Management
Aug 12, 2016 by Mauro Polmonari - General Manager, Hotel Management
Dear Mark, Thank you very much for your lovely review and kind words towards the Hotel and the staff. Delighted to learn that you enjoyed your stay with us and pleased that you appreciated the comfort of our rooms too. We are always happy when we live up to the high expectations that we have set for the hotel and ourselves. We do look forward to welcoming you back in the near future. Sincerely, Mauro Polmonari - General Manager Starhotels Metropole - Rome
4 out of 5
by A verified traveler

Schönes Stadthotel

Posted Aug 6, 2016
Pros: Gute Lage und große ruhige Zimmer
Cons: das Frühstück: bessere Produkte insbesondere Käse und Wurst.
Location: Zentral, alle Sehenswürdigkeiten gut zu erreichen
Gute, zentrale Lage. Nahe dem Termini und guter Anschluss an diverse Verkehrsmittel. Wir hatten ein ruhiges Zimmer zum Hof und damit keinen Straßenlärm. Frühstück weniger berauschend.
Comment from Hotel Management
Aug 16, 2016 by Mauro Polmonari - General Manager, Hotel Management
Dear Guest, Thank you for your positive review and we are pleased that you were happy with our central location. We would like to thank you for letting us know of anything which was not up to standard during your stay, this help us to keep a check on the quality of our services and gives the opportunity to improve our standards in order to meet our clients' expectations. Kind regards, Mauro Polmonari - General Manager Starhotels Metropole - Rome