Ratings based on 2,817 Verified Reviews

4.3 out of 5
95% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Home away from home

Posted May 24, 2017
Nice, clean and comfortable. It's a home away from home. Good location!
Comment from Hotel Management
May 25, 2017 by generalmanager, Hotel Management
Dear Guest, It is a pleasure for us to read your comments about our hotel. We are happy that your stay in Rome was as pleasant as you expected. We would be very pleased to welcome you again and we send you our best kindest regards. Mr Mauro Polmonari General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location for Vatican city

Posted May 24, 2017
Great experience nice location and short walk to the Vatican
Comment from Hotel Management
May 24, 2017 by generalmanager, Hotel Management
Dear Mr. Thomas, Thanking you for the time dedicated to us regarding your experience in our Hotel. Hoping to see you once more in your next roman stay in the meantime we send you our best regards. Mauro Polmonari GM Starhotels Michelangelo
5 out of 5
Recommended
for Everyone
by A verified traveler from Wales

Recommended

Posted May 23, 2017
Pros: Cleanliness, pleasant staff, good breakfast.
A lovely hotel, within walking distance of St Peter's basilica. Extremely clean in all areas. The staff was pleasant, well-groomed and really helpful, the room spacious (we paid for extra space) bright and airy, our sheets changed every day. Not in the centre of Rome, but if you're prepared to walk, a stroll over the bridges crossing the river Tiber will bring you to the hop on hop off bus which takes you to many interesting sites, and a plethora of cafes and restaurants. Over all, I would recommend this hotel.
Comment from Hotel Management
May 24, 2017 by generalmanager, Hotel Management
Dear Guest, We would like to thank you for taking the time to leave your review and expressing your opinion about Starhotels Michelangelo. It’ a pleasure for us to read about the positive impressions received during your stay in Rome about our hotel service and Starhotels’ hospitality! We sincerely hope to welcome you once again in the “Caput Mundi”. Best regards Mauro Polmonari General Manager Starhotels Michelangelo Roma
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Great hotel and location.

Posted May 21, 2017
This hotel is wonderful if you plan to stay near the Vatican in Rome. Friendly and helpful staff. Room was clean, spacious and up to date. Room was much larger than most hotel rooms in Europe. Breakfast was great. Thank you. 😊
Comment from Hotel Management
May 22, 2017 by dc, Hotel Management
Dear Guest, We cannot but to thank you for taking the time to review so nicely your recent stay at the Starhotels Michelangelo in Rome. We are very glad we succeeded in making your stay an “experience to cherish”. We look forward to welcoming you back in the future. Mauro Polmonari General Manager Starhotels Michelangelo Rome
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice location to visit Vatican and Rome

Posted May 18, 2017
The hotel has a walking distance from the train and bus stations. It is really easier to every where from there. Also you have the walking distance to visit Vatican City. Their breakfast is excellent. And they arrange the taxi for to airport with NO extra charge.
Comment from Hotel Management
May 19, 2017 by generalmanager, Hotel Management
Dear Guest, It is a pleasure for us to read your comments about our hotel. We are happy that your stay in Rome was as pleasant as you expected. We would be very pleased to welcome you again and we send you our best kindest regards Mr Mauro Polmonari General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia Pa

close to most attractions except good restaurants

Posted May 16, 2017
Pros: the rest of the staff was friendly and helpful, clean and close to attractions hotel food was good
Cons: get ride of the unfriendly man that signed me in
Location: good locatin
The man at the desk that signed us in was a bit rude, made me feel uncomfortable. Also I did ask for a non smoking room and thear was a ash try in the room, on one occasion smelled smoke in the hall way.
Comment from Hotel Management
May 17, 2017 by generalmanager, Hotel Management
Dear Guest, we thank you for the time dedicated to us in writing your review about our Starhotels Michelangelo. We are sorry we did not impress you as we aim to make each and every single stay a wonderful experience. Regarding what you points out, we would like to inform you that we are working on it, in order to improve our services and the best service to our entire Guests. We do hope to welcome you again in our hotel for your next roman stay, we send you our best regards. Mauro Polmonari General Manager Starhotels Michelangelo Rome
5 out of 5
Recommended
for Everyone
by A verified traveler from connecticut

Wonderfully close to the Vatican

Posted May 11, 2017
Having stayed here before...it is excellent...so incredibly close to the Vatican. Great breakfast buffet.
Comment from Hotel Management
May 11, 2017 by generalmanager, Hotel Management
Dear Guest, We cannot but to thank you for taking the time to review so nicely your recent stay at the Starhotels Michelangelo in Rome. We are very glad we succeeded in making your stay a very nice one. We look forward to welcoming you back in the future. Mauro Polmonari General Manager Starhotels Michelangelo Rome
4 out of 5
Recommended
for Everyone
by A verified traveler from cheshire

Great location

Posted May 3, 2017
Cons: Acting upon requests!
Location: Right by Vatican City
Room for 3 adults - coffee & tea for 2!! Did request additional with reception which they acknowledged but chose to ignore!! Room nice, clean & excellent location for Vatican City
Comment from Hotel Management
May 4, 2017 by generalmanager, Hotel Management
Dear Guest, we thank you for the time dedicated to us in writing your review about our Starhotels Michelangelo. We are deeply sorry if something went wrong. We are taking good note of your issue. We hope to welcome you again in our hotel for your next roman stay, we send you our best regards. Mauro Polmonari General Manager Starhotels Michelangelo Rome
3 out of 5
Recommended
for Everyone
by A verified traveler from Blackpool, UK

Comfortable hotel convenient location for Vatican

Posted May 2, 2017
Pros: Hotel was very comfortable and clean with modern facilities. Accommodation provided exceeded expectations. Well positioned for main sights.
Cons: Service provided by reception. More care needs to be taken with billing.
Location: Well positioned for St Peter's, Vatican city and Castel St Angelo. Within walking distance of the old city and river.
Hotel very comfortable and clean with modern facilities, in a quiet street very close to St Peter's, Vatican city, the river and Castel St Angelo. The daily walk past these landmarks from the hotel into the city was really impressive. Hotel is also within easy reach of various types of transport. We had booked a family room for four and the accommodation actually provided was well above expectation, interconnecting rooms, giving both ourselves and the children our own space. Unfortunately the service provided by reception particularly in relation to billing did not match the quality of the hotel itself. A significant mistake made on our pre-loaded currency card left us unable to use the card for at least two days of our five day stay. No offer of any compensation for inconvenience was made and only a small apology was voiced on leaving. I suggest not using this type of card to pay bills at this hotel and check your invoice carefully. This is a shame as the hotel itself is one of the most comfortable city hotels I have stayed in for a long time.
Comment from Hotel Management
May 3, 2017 by generalmanager, Hotel Management
Dear Guest, Thanks for your thorough review and your comments about our hotel. We are sorry if something went wrong with our credit card system but it should have been something beyond our control or some other sort of misunderstanding.We require credit cards as guarantee and the amonts referred to the room bill or to the extras are pre authorized each day and these pre authorizations are closed at departures. Unused pre authorizations are immediately released at guest's departures. We are deeply sorry if your amount has been released by our credit card provider in two days. Hoping to welcome once again during your future stay in Rome, in the meantime we send you our best regards. Starhotels Michelangelo Mauro Polmonari General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Great hotel near Vatican

Posted Apr 30, 2017
Pros: Location, free breakfast/wifi and size od the room.
Location: Close proximity to Vatican and public transportation. If you enjoy walking, you can even walk to all the major tourist attractions.
This was our first time in Italy and the hotel exceeded our expectations. We were fortunate to get an upgraded room. We reserved with the free breakfast/wifi and were satisfied with the breakfast options. This location is within minutes of the Vatican and walking distance to public transportation. There are a lot of options for food near the hotel and close convenience stores as well. The staff was helpful in confirming our return car service to the airport. If you need assistance with tours, recommend you research on your own as they don't have concierge services. There is one public computer in the lobby which is available. If you have online reservations and need the hard copy for admittance, front desk was more than helpful to print out reservations while he one computer was occupied. Would definitely come back to this hotel.
Comment from Hotel Management
May 1, 2017 by generalmanager, Hotel Management
Dear Guest, it’s a great pleasure to read about your comment regarding your stay in Rome, and the positive impression received from our Starhotels Michelangelo. Thanking you for the time dedicated to us, we hope to welcome you once more in the “Eternal City”! Yours faithfully Mauro Polmonari General Manager Starhotels Michelangelo Rome