Posted Nov 20, 2012 on Hotels
This hotel is, as far as I can tell, several 3 bedroom apartments in a couple of adjacent apartment buildings. As such, there is no centralized reception desk, and no way to get a hold of the manager if needed. Upon arriving, we went to the address listed on hotels.com, rang the buzzer, and spoke to a very confused person who didn't speak English. I suspect he was perhaps another guest. We waited outside for 15 minutes or so not knowing what else to do, and the manager came walking along and set us up with our room keys. She did not know the details of our reservation, and we had to show her our hotels.com confirmation so she knew the agreed upon price, our name or anything, really. There was a lot of confusion with our reservation. We later extended our stay a couple more days and she was again very confused, again no way to contact her to notify her of the change, no knowledge of our change, angry that we hadn't checked out by checkout time, had to show her the hotels.com reservation before she knew about it. Breakfast was a tray of somewhat grim cellophane wrapped cakes a little like Twinkies, delivered to the room the afternoon before. The shower was barely adequate. No wifi, even though it was advertised as having it. The double bed was two twins pushed together, which is typical for Italy, but in this case the mattress was so light that the two halves would scoot apart if we laid anywhere near the seam. Hotel was a 10 minute walk from the San Giovanni metro station.