This hotel has a HIDDEN COST. During 36-38 deg C in Rome, this hotel charged extra for air-conditioning, which is 5 Euro/night and if you agree, then only they will give you the remote for the air-con. If you check the hotel description in hotels.com in Main amenities section, it mentions 'Air conditioning', with a small note in Policy mentioning the cost. We tried to argue on this, then they called Hotels.com and that lady told me that they are supposed to help the Hotel only, not the customer. If I need anything then I have to contact Customer Service of Hotels.com. During your vacation, you hardly care to spend time with Customer Service for more than 1 hour arguing on 5 Euro/ day. The total experience was very bad.
This hotel has 24*7 hotel desk. The experience with the night manager was very bad (other managers were good). He could not even provide ice for the drinks & actually did ask us why do we need ice - with a VERY DEROGATORY SMILE. Then he said I will bring ice to your room in 5 minutes, which never was delivered. This manager had no info about Rome.
We took a triple room that hardly had any space left after putting two beds- felt like it was originally built as a double room. It was difficult to move around a small cabin luggage in the room. There was little space between the cupboard and bed. Though we paid for the air-con, everyday when we entered the room at the night, we found the windows are open, therefore in 37 degree C in Rome, the room got quite hot